Prestige Hampers Reviews

Name: Prestige Hampers
Rating: 4.71

4.7 Rating 32,354 Reviews

94 %

of reviewers recommend Prestige Hampers

Company Reviews

Metrics

4.7

Based on 32,354 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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enquiries@prestigehampers.co.uk

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Prestige Hampers 5 star review on 25th April 2024

Maria Luz Ponce Hernandez

701

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sent the wrong hamper and refuse to acknowledge their error. My daughter in Melbourne Australia paid £79.99 for a very substantial Christmas Hamper. Instead a hamper which would have been set to ‘Billy no mates’ arrived. Small packet of crisps, 4 biscuits and ten breakfast teabags. You get the picture! The £79.99 hamper would not even fit in the box they sent. They offers £10 of a future order like they are ever going to get one!”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to let us know about your experience with Prestige Hampers, Steve. We are sorry for the misunderstanding with the order and we appreciate your feedback to help us make better decisions in the future. I can see that our team are still awaiting photos of he whole hamper to be able to look into this further and resolve this for you. Warm regards, Rosie

Posted 4 months ago

“Pay attention, this is a fraudulent company. If the delivery of the goods faisl, they refuse to deliver it again and refuse to return your money.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Tom.

Posted 4 months ago

“DO NOT USE, AVOID ALL AT COSTS. THEY DO NOT DELIVER THE HAMPER, REFUSE TO HELP (CUSTOMER SERVICE IS TERRIBLE, NO KNOWLEDGE AT ALL) AND THEN THEY REFUSE TO REFUND. CANNOT CONTACT BY PHONE ALL BY EMAIL, ABSOLUTELY AWFUL COMPANY. AVOID!!!!!!!”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. I can see this has been raised with your card provider. Once this step has been taken we are unable to assist further. We apologise for any inconvenience this may have caused. Kind regards, Tom.

Posted 4 months ago

“Ordered for 9/12 and got it 11/12 . The sate was available for delivery hence why i chose it. Then i get an email to say its arriving 11/12 and get told theres a 3 day window and its all in the terms and conditions… who reads that anymore… not impressed and a family member was left with no present for their birthday”

Helpful Report

Posted 4 months ago

Dear Kinga, Thank you for taking the time to give us your feedback about Prestige Hampers. We understand how concerning it must have been when you placed your order for the 9/12 but got it on 11/12. We apologize for the inconvenience caused and understand how disappointed your family member must have been due to no present for their birthday. Once again, thank you for bringing this issue to our attention. Kind regards, Tom.

Posted 4 months ago

“Email received on Tuesday for £10.00 off on purchase by Thursday, no code given. Chased up for 3 days over telephone & emails, no satisfactory response received so far. Last year I had purchased from them, now I will purchase from other company. Very disappointed customer.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your experience with us, Sharad. We truly appreciate hearing from our customers and we apologize for the inconvenience caused when ordering from Prestige Hampers. We understand the issue you faced with the £10.00 off on purchase by Thursday with no code given, and the lack of satisfactory response over the telephone and emails. We understand your disappointment in the incident and regret it happened. I can see that our team has sent over the voucher this morning. Warm regards, Rosie

Posted 4 months ago

“An absolute rip-off, the afternoon tea hamper was £25 reduced from £38, it came in a box size 10" x 8" you can imagine what size the 2 cakes, packet of biscuits, 2 x jars of preserve, bar of chocolate, 2 shortbread biscuits and a box of tea were. Don't waste your money with these people, you would have got a quality hamper from M&S for the money this company is charging. Don't think they will refund either, customer services told me I could return it to them but I wouldn't get a refund.”

Helpful Report

Posted 4 months ago

Thank you so much John for your feedback on Prestige Hampers. I'm so sorry for the disappointment and inconvenience this has caused you. We are deeply sorry that you are dissatisfied with the product received and that it did not meet your expectations. I will feed this back to our team. Warm regards, Tom

Posted 4 months ago

“GOOD SERVICE NATASHA VERY HELPFUL”

Helpful Report

Posted 4 months ago

Thank you so much, Roger, for taking the time to share your experience with Prestige Hampers. We appreciate your feedback and are glad that you found our service and Natasha to be helpful.

Posted 4 months ago

“Unfortunately present not delivered on promised date”

Helpful Report

Posted 4 months ago

Hello, Thank you for your reviews. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Tom.

Posted 4 months ago

“The hamper was not delivered when it should have been! In fact it still hasn’t been delivered! I’ve tried contacting customer services but they sent the same reply! They have all the details they need yet still ask for confirmation of address, name and order number! Totally useless And even if the hamper turns up today! It’s too late because the person whom I gifted it to has now returned to Australia so they can’t get to enjoy it! I will never order from this company again.”

Helpful Report

Posted 5 months ago

Thank you for providing your feedback about Prestige Hampers. I am sorry to know that your hamper was not delivered when it should have been and that you have not been able to reach our customer services team. At Prestige Hampers, we strive to provide the best customer experience possible and it is disheartening to see that we have failed in this instance. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution.

Posted 5 months ago

“I have just spent hours on your site ordering 3 items after sorting out your having my 4 year old address still in your records, resetting passwords. I find you have not ordered the 3 but only 2! get your act together please!!!!!”

Helpful Report

Posted 5 months ago

Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. I can confirm we have received an order for 3 hampers. Warm regards, Rosie

Posted 5 months ago

“Checkout wouldn't let me use my discount voucher. I had to pay full price. Very disappointed.”

Helpful Report

Posted 5 months ago

Thanks for taking a moment to leave feedback on your experience using Prestige Hampers. We truly appreciate your business and regret that you weren't able to take advantage of your discounted voucher. Have you had a chance to speak with our customer service team about this? If not, we would love to work with you and see how we can improve your experience. Please reach out to us and let us know how we can make things better for you.

Posted 5 months ago

“Hello, this is in fact a very well timed review request. Although I ordered the item to arrive on my Mother's Birthday and it is yet to arrive as I type. On the day of delivery Royal Post claimed they could not get access to the property. There were people at the property all day enjoying a Birthday party. No footage was apparent of any delivery attempt all day on the CCTV. I have spoken to my Mother today and although the item has been tracked to the adjacent town, it still hasn't been delivered. Slightly disappointed to say the least, apologies for the negative review. Paul Williams.”

Helpful Report

Posted 5 months ago

Hello Paul, Thank you so much for taking the time to write and let us know about your experience. We are truly sorry to hear that your Prestige Hamper was not delivered on your Mother's Birthday, due to Royal Post not being able to access the property despite there being people there. That is certainly not the experience we want our customers to have, and we apologize for that. We appreciate how inconvenient and disappointing this situation must be for you and your Mother. I will raise this with our Dispatch Manager. I have located your order and can see that this was delivered on the 14th. Warm regards, Tom

Posted 5 months ago

“Very unprofessional Staff. When you see that they will do next day delivery, don't believe it blindly, you are expected to read long terms and conditions before placing the order. Regret placing the order from this place. Ordered Flower for Birthday and never got it delivered upon contacting customer services they kept telling me the terms and conditions mentioned on the website. What's the point of getting it delivery of flowers a day after the birthday.”

Helpful Report

Posted 6 months ago

Thank you so much for taking the time to share your experience with Prestige Hampers. We are sorry for the inconvenience caused to you and apologize for the failure to meet next-day delivery. Your feedback is extremely important to us and we take it seriously. We are also very sorry for any disappointment caused while contacting us for this to be looked into. Again, we sincerely apologize for not meeting the expectations. Thank you once again for your time and feedback.

Posted 6 months ago

“Couldn't deliver to the address I specified. Didn't inform me of this until I consecutively chased them, and have still not had the refund 10 days later Terrible service”

Helpful Report

Posted 6 months ago

Thank you so much for your feedback, Shaunagh. We are sorry to hear that you were not satisfied with the delivery service that you received from Prestige Hampers. We apologize for failing to deliver to your specified address and not informing you of that until you chased us for it. We are especially sorry for the delay in the refund being processed. Warm regards, Tom

Posted 6 months ago

“They failed to deliver on selected date blaming the courier and that we weren't close enough to distribution centre, however they didn't dispatch in enough time for the 2hampers to arrive, nor did they communicate that it would be late. The small print says delivery is not guaranteed so be careful, they also failed in customer service.”

Helpful Report

Posted 7 months ago

Thank you very much Kathleen for taking the time to let us know about your experience with Prestige Hampers. I'm sorry to hear that the delivery was not made in time for your occasion. We do advise on the website and some locations can take extra time in transit. Warm regards, Tom

Posted 6 months ago

“Didn't deliver on time, pointed me to small print stating that Centsl Scotland mainland is not guaranteed delivery as too far from distribution centre. Money was taken for a specisl occasion gifts including set day delivery postage. postage code clearly given but no warning except in small print. Then they didn't care.”

Helpful Report

Posted 7 months ago

“I would NEVER use this company again, AVOID AT ALL COSTS. I ordered 2 of the same bottle of whisky worth £65 each. I received an email from them saying they will process 1 and put a hold on the other in case of a duplicate order. I confirmed I wanted both bottles of whisky and they confirmed they would process both. On delivery I received 1 bottle of the whisky I ordered and another bottle of whisky I did not order. When I emailed in to inform them of the error asked for the unwanted bottle to be returned they said that it was a substitute and cannot be returned. I then called Customer Services and they were very unhelpful and said that they used a substitute and that the unwanted bottle of whisky cannot be returned. The problem is they substituted a £65 bottle of whisky with a £20 bottle of whisky and charged me £65 plus postage. I said it was not a perishable good and should be able to be returned but they said they will not accept a return. Absolute disgrace of a company. I have gone to my Amex to recover the money instead.”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to review your experience with Prestige Hampers. We are so sorry that your order was not handled the way we expected it to be nor what you were expecting. We understand your frustration and we deeply apologise for the inconvenience this has caused you. We take customer satisfaction very seriously, and we want to make this right. I have located your order and contacted you via email. Best wishes, Ellie

Posted 9 months ago

“Interestingly, the only way to leave a comment is to click the 'I've had a great experience' button. Instead, what a total nightmare! Following on from a delayed delivery of a Father's Day hamper, I was credited with £10. I decided to use this £10 on an afternoon tea hamper for my mother's birthday yesterday. I was contacted the day before delivery stating the hamper was out of stock. It took 3 more choices before I was informed that the selected hamper was in stock, and received confirmation that this new hamper would still be delivered yesterday. The hamper was not delivered yesterday, but today instead. And it turns out that a hamper wasn't even delivered but instead a bunch of flowers with no message. What an absolute disgrace.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to provide your feedback, Steph! We apologise for the unfortunate and unacceptable experience you had. We strive to give our customers the best service and it's disheartening that we fell short of that. It must have been incredibly frustrating for you, and we are sorry. I have located your order and can see that our customer service team has responded to your email today to resolve this. Best wishes, Rosie

Posted 9 months ago

“My dad is in a care home at end of life. He is bedbound and blind. I live over 200 miles away and he has no one near. We couldn’t be there. I ordered a giant card, balloons, chocolate etc. things he could feel and taste. All in stock and I was given a delivery day of 17th- the day before Father’s Day. Nothing turned up. Nobody rang ir emailed me saying nothing was coming despite being told in email it would be delivered 17th. Had they I could have arranged something else. He had nothing on Father’s Day. Nothing. It broke him. He’d been looking forward to it from the kids. I had to chase you to be told it was now out of stock ( everything) and I can reorder something else to be sent out. No communication and it took me chasing you. If it was out of stock why was it advertised as in stock and given a delivery date by???!! My father is in a care home and had the most miserable day now with not one gift, and no family. At his time of life. Why would I order another Father’s Day gift to come a week after Father’s Day which you told me to do! I’m disgusted through and through: stay away from this company, lies and no communication at all. You have to chase them!”

Helpful Report

Posted 10 months ago

Thank you for taking the time to share your experience with Prestige Hampers. We are sorry to hear what happened on Father's Day and we apologise for the lack of communication that you experienced. We understand how difficult it must be for you and your dad's disappointment in not receiving the gifts. We are truly sorry for any upset caused to both you and your dad. Warm regards, Tom

Posted 10 months ago

“Buyer beware - especially if you live in Scotland. Somewhere in the small print there is a line that says your delivery might take 3 days beyond your requested date if you live in an 'out of the way' place like SCOTLAND! Absolute disgrace in this day and age. I ordered a week in advance of my friend's birthday as I knew I would not be there for it and wanted her to have something special on her special day, but it was not delivered until 3 days later. Customer service were really uncaring and unhelpful. Just referred to the T&Cs, which everyone knows that noone reads. Something as important as not being able to deliver on a selected date should be in great big letters when you order as people using this service are doing so, usually, because they can't be with their loved one on their special occasion and want something to arrive on that date - that is a basic requiredment of a gift delivery service and this company falls well short, both in their product and their customer service. Please don't use them even if you live in their selected delivery area since they seem to want to have Scotland break off from the rest of the country!”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to share your experience with Prestige Hampers, Gill. We apologise for not being able to deliver on your requested date and we understand your frustration. We are very sorry that you had an unpleasant experience with us, and that you found our customer service to be uncaring and unhelpful. The level of communication received on this occasion certainly wasn't to our usual high standard and details of this are currently being forwarded to the relevant team members to investigate further. By taking such measures, we are hopeful that issues such as this will not arise again in the future. Warm regards, Tom

Posted 10 months ago

Prestige Hampers is rated 4.7 based on 32,354 reviews