Name: Prestige Hampers
Rating: 4.71

“Delivery too early, no notification it had been sent and box did not say to refrigerate. Requested replacement to be sent as it was a gift, customer service said nothing they could do, it happens, do not use this company.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. Best wishes, Katie

Posted 1 year ago

“The hamper to family in Plymouth has still not arrived. I asked for it ti be delivered on 23rd abd you tried to deliver on 19th and 20th when I knew tthat would be at work so they still haven't had it. My order to Hornsea also came early when they were in Greece. Fortunately, a neighbour took it in. I would never use your company again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. Best wishes, Katie

Posted 1 year ago

“This is the second time I have had issues with this company regarding delivery. A Christmas gift was delivered without any notification and delivered a week earlier than requested. Poor customer service when speaking to them afterwards.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. Warm regards, Tom

Posted 1 year ago

“Really disappointing service, we ordered several hampers to be delivered, contents were missing from 3 separate hampers, we only found out when family members told us that items were missing. Be aware that prestige hampers will not tell you they haven't delivered the entire order, they will however keep the money unless you tell them that they didn't deliver all items, cakes, wine,etc.. Don't trust them, go elsewhere, try Virginia Heywood, or I hampers, all delivered on time and with all contents included.”

Helpful Report

Posted 1 year ago

Hello Dan, Thank you for your review. I'm sorry to hear about the issues you've encountered with Prestige Hampers. It's certainly frustrating when items are missing from orders, and the lack of proactive communication can add to the disappointment.

Posted 1 year ago

“Really disappointed, hampers smaller than expected, not good value for money.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to let us know about your experience with Prestige Hampers. We apologize that you were disappointed and that the hamper was smaller than expected. We are always working on finding ways to improve our service and achieve the highest customer satisfaction. I will feed this back to our team. Best wishes, Katie

Posted 1 year ago

“Hamper much smaller than I thought! My dog hamper which was supposed to be included also never arrived!”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, James. I'm sorry to hear that the hamper was much smaller than you expected, and that your dog hamper never arrived. We value all feedback from our customers and really appreciate you taking the time to let us know about your experience. I have located your order and can see that our team arranged for the hamper to be sent out. Warm regards, Tom

Posted 1 year ago

“Hamper wad delivered 8 days earlier and the recipient was away it was delivered the week before so was a total waste of money. I was absolutely gutted they didn't get their Christmas present.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. Best wishes, Katie

Posted 1 year ago

“Misleading delivery advertising Unhelpful customer service Over priced and very poor value for money - even with over 50% off”

Helpful Report

Posted 1 year ago

Hello Anne, Thank you for your review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. We are incredibly sorry for any disappointment caused while contacting our customer support team on this occasion. This certainly isn't our intention! Best wishes, Katie

Posted 1 year ago

“My Christmas hamper for my disabled home bound Brother I’d not arrive :(:(. I hope he eventually gets it for New year :(”

Helpful Report

Posted 1 year ago

Hello Suzie, Thank you for your review. I have located your order and can see that this was delivered on the 15th. Our customer service team sent an email for confirmation of this.

Posted 1 year ago

“Sent wrong day wrong hamper tried to. Rectify it and sent wrong hamper again!!! Basically I payed £25 for 2 scones and a bit of cream...never again will I use prestige hampers...”

Helpful Report

Posted 1 year ago

Hello Laura, Thank you for your review. I'm ever so sorry for your experience here and that your replacement did not make this right for you - that's not at all how we'd want to leave you feeling. I will feed this back to our team. Best wishes, Rosie

Posted 1 year ago

“These hampers were of good quality. However, the delivery experience was a complete disappointment. When ordering I was invited to choose suitable delivery dates, which I did. However, in both cases, the hampers were delivered way in advance of the dates I chose, which was totally inappropriate and not in accordance with my expectations or wishes. Such a shame as the products themselves were quite acceptable.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. Best wishes, Katie

Posted 1 year ago

“what a nightmare . i ordered two xmas hampers to be delivered to two different adresses early december specifying dates well before xmas for delivery and only one has arrived and after numerous phone calls where no one picks up the phone and numerous mails which i get futile replies to which don't help. the last mail sent me a link to track the parcel which says in the hands of royal mail but apparently royal mail have not got the parcel. so here i am saturday 23rd december ( offices closed as weekend) and monday is xmas day with no solution . a very poor customer service as nobody has rung me despite numerous demands . for me a company to be avoided at all costs !”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. We are so sorry to hear about the issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. I have located your order and contacted you via email. Best wishes, Ellie

Posted 1 year ago

“Worst company I’ve dealt with in a long time. Ordered three hampers. They arrived late despite paying much higher delivery charge. The hampers were damaged. Full of holes and badly made. They’re not wicker but cheap plastic. Half the contents shown in the picture were missing. Tried many times to speak with customer service but they give nonsense replies to confuse the issue. Constant infuriating lies and weird answers. We reported them to PayPal and Trading Standards. Totally avoid them at all costs. Toxic company.”

Helpful Report

Posted 1 year ago

Hello Richard, Thank you for your review. I'm sorry to hear about your negative experience with the company. It's unfortunate that the hampers arrived late, were damaged, and did not meet your expectations. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best wishes, Katie

Posted 1 year ago

“Neither of the hampers I sent arrived on the date I organised. I was neither told they were being dispatched nor did I get an email to tell me they had been delivered. I was given no warning and therefore could not rearrange with recipients.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. Best wishes, Katie

Posted 1 year ago

“Elaborate packaging to disguise poor quality products. Very disappointed.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to give us your feedback on Prestige Hampers. We are sorry to hear that you felt that the packaging was used to disguise poor-quality products and were disappointed with the result. I will pass your comments on to our team.

Posted 1 year ago

“I purchased a hamper at £90 to delivered 23rd December as the recipients were away until late 22nd December. I paid £5.99 for delivery and when asked which date to deliver when ordering I selected 23rd. The hamper was delivered 20th December and as no one was home it has been thrown over the side gate (6ft high) where it will stay, in the rain, until they arrive home on the 23rd!! If the fall from height hasn’t broken the contents, the rain will definitely do its damage! I have contacted them only to get a very standard reply about peak times being busy so may deliver early or if they are in hard to reach areas. They are near Southend so hardly outer Hebrides! I now have to purchase ANOTHER gift for them as this one will be ruined. The response from customer service is disgusting and disappointing. I would not use this company again as it’s quite clear they are very happy to take your money but not so keen to reimburse for mishaps they have made. I urge you to be very wary before using them.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We sincerely apologise for any upset or dissatisfaction this may have caused. I can now see you are in contact with a member of our management team. We hope this can be resolved. Kind regards, Tom.

Posted 1 year ago

“Would never use again, hampers were damaged and couldn’t get full compensation or even another one sent out for a swap. Might as well of just gone to Asda and put the same stuff in a bag for life for a 1/4 of the price and none of the hassle. Awful.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review Prestige Hampers. We are truly sorry that you were disappointed with the quality of the hampers and the hassle you experienced. We strive to provide our customers with quality service, and on this occasion, we fell short of the mark. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 year ago

“Your order No. P9437712. The hamper is still not received. We ordered it on the 18th Nov for delivery on the 11thth Dec./ can you tell us where this is, please. Lin North”

Helpful Report

Posted 1 year ago

Thank you so much for sharing your experience with Prestige Hampers. We sincerely apologize that your order has not been received and we understand the frustration this may have caused. We really appreciate that you have taken the time to provide us with feedback. I have located your order and can see that our customer service team has responded to your email and are awaiting your reply.

Posted 1 year ago

“Shambles. It specifically asks for a delivery date upon checkout. I ordered well in time for that date (according to them) and it still is not delivered 3 weeks later... Avoid at all costs.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for taking the time to leave a review and share your experience with us. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Tom.

Posted 1 year ago

“I purchased a $80 traditional Christmas hamper for my dad overseas and they sent a cheaper one person $39.99 one. Won’t partially refund- have sent photos of what I can (my dad is old and unwell so not an easy task) and they still won’t do anything about it. Putting the onus back onto me even though I am overseas. Customer service terrible- please don’t get scammed by this company- not trustworthy!”

Helpful Report

Posted 1 year ago

Thank you so much for your review, we are sorry to hear about your experience. We take customer service and satisfaction seriously and apologize for the issues you experienced with your hamper. We do need images of everything that was received in the hamper to be able to look into this further and resolve this. Warm regards, Tom

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Prestige Hampers Reviews