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Prestige Hampers Reviews

4.7 Rating 32,345 Reviews

94 %

of reviewers recommend Prestige Hampers

Company Reviews

4.7

Based on 32,345 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

enquiries@prestigehampers.co.uk

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Prestige Hampers 5 star review on 25th April 2024

Luane Brannigan

Prestige Hampers 5 star review on 14th April 2024

Jeanette Rutberg

Prestige Hampers 5 star review on 7th April 2024

Prestige Hampers 5 star review on 3rd April 2024

Prestige Hampers 5 star review on 28th March 2024

June-Anne Nicholls

Prestige Hampers 5 star review on 18th March 2024

Christina Martinez

Prestige Hampers 5 star review on 5th March 2024

Maria Luz Ponce Hernandez

701

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, despite pre ordering weeks in advance to ensure plenty of time, my brother’s 60th birthday gift was delivered a day late! Disappointing as I live in Australia & my brother in the UK. It ruined the surprise. Irrespective, I will continue using PH as the product is excellent & website easy to navigate.”

Posted 3 weeks ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 3 weeks ago

“The most user unfriendly website I have used in a long time. It was not intuitive and quite illogical at times. Lacked or could not find features that are usual on this type of website.”

Posted 1 month ago

Hello Tom, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Warm regards, Rosie

Posted 4 weeks ago

“Not as expected,a bit disappointed.”

Posted 1 month ago

“Pleased with the item thank you. J.Lillywhite.”

Posted 2 months ago

Dear Jean, thank you so much for taking the time to share your wonderful feedback about Prestige Hampers. We're thrilled to hear that you had a great experience with our service! If you ever need any assistance or have any questions in the future, please don't hesitate to reach out. Our friendly customer support team is always here to help, ensuring that you have an exceptional experience with Prestige Hampers every time. Once again, thank you for your kind words, Jean! We truly appreciate your support. Warm regards, Prestige Hampers Team

Posted 2 months ago

“I was disappointed at the size of the basket - I’d expected it to be bigger gift got what it had cost.”

Posted 2 months ago

Hello Lucie, Thank you for your review. I'm sorry to hear that you were disappointed with the size of the basket. It's understandable to have certain expectations, especially when it comes to gifts. I will feed this back to our team. Warm regards, Rosie

Posted 2 months ago

“Ordered 2 Hampers that were exactly the same for both sets of parents. They arrived on time but both were different. One had a wicker hamper and one did not. Slight change to contents too. Emailed Prestige but did not get a response 🙄. Not happy!!”

Posted 3 months ago

Hello Martine, Thank you for your review. I'm sorry that your experience with Prestige Hampers didn't meet your expectations, especially with the inconsistency between the two hampers and the lack of response to your email. Please could you contact our team at enquiries@prestigehampers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 3 months ago

“The hamper was fantastic delivery was disappointing asked 23 dec was delivered 16 dec .rang customer services seven or eight times. Back to Mark's & Spencer next year”

Posted 4 months ago

Hello, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. Best wishes, Katie

Posted 3 months ago

“The hamper was very nice but when I select a delivery date I don’t expect it to turn up 4 days early”

Posted 4 months ago

Hello, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. Best wishes, Katie

Posted 3 months ago

“Quality was satisfactory but hamper delivered a week prior to requested date which was a huge inconvenience. Customer service took no responsibility.”

Posted 4 months ago

Hello Ian, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. Best wishes, Katie

Posted 3 months ago

“Hamper was sent as a surprise gift. It arrived several days before the requested date.Recipient not realising it was for her, left it unrefrigerated. I have not had any feedback on the contents”

Posted 4 months ago

Hello, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. Best wishes, Katie

Posted 3 months ago

“Both hampers were not delivered on dates requested”

Posted 4 months ago

Hello, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. Best wishes, Katie

Posted 3 months ago

“Lovely hampers but hamper was delivered a week early despite asking for a delivery date - causing food inside to spoil.”

Posted 4 months ago

Hello, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. Best wishes, Katie

Posted 3 months ago

“Our main Christmas hamper did not arrive for Christmas. Cheeses and chocolates maid it but not the main hamper. So I had one daughter who got hers happy and a very sad second daughter. Won’t order for Christmas again”

Posted 4 months ago

Hello, Thank you for your review. I am very sorry for this and for any disappointment caused to both you and your daughter. I have checked the tracking on your order and can see that it was delivered on the 21st of December. Warm regards, Rosie

Posted 3 months ago

“Thank you delivering as I wanted.”

Posted 4 months ago

Thank you so much for the kind words, Narindra! We work hard to ensure all of our customers have the best experience possible when shopping with Prestige Hampers. We are here to help if you ever need anything in the future – please don't hesitate to reach out!

Posted 3 months ago

“Poor customer service! Approached few times customer service and rather than give assistance and find a solution they just blamed the card issuer for payment not going trough while 10 preauthorization were taken on the card used. called and was told " nothing we can do". Different issue regarding a delivery not recieved and retunred to the sender. Customer service mentioned no compensation was due and not even provided the solution to resend the hamper or refund the amount paid”

Posted 4 months ago

Hello, Thank you for your review. We're really sorry to hear that your initial experience with Prestige Hampers has not been positive. It saddens us to hear that you were so disappointed with your initial delivery. We never want our flowers to inspire anything other than joy! We do rely on customers to provide us with the correct delivery details to ensure the order is received by the intended recipient. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best wishes, Katie

Posted 4 months ago

“Hello. Bit disappointed in over look. Lacking some Christmas cheer I thought. Bit pale. The flowers in the advertisement (although an added cost) just would’ve completed my purchase but I wasn’t sure how to have both!”

Posted 4 months ago

Hello Bev, Thank you so much for taking the time to leave a review and share your experience with us. I will pass your feedback on to the relevant teams.

Posted 4 months ago

“Cannot help but left feeling disappointed with prestige hampers. Whilst I recieved what I ordered, I feel decieved by the photographs on the website. I know there are descriptions of items, but literally what you get feels about a quarter of the size displayed on Web pages, making you feel underwhelmed, where as it should be the opposite. I also selected specific days for delivery (more cost) of the four baskets ordered none of them arrived on those days selected days, they all arrived earlier, which was not what I paid for, for specific reasons like I knew they were not going to be home! Also on two baskets the actual basket was broken where wood was snapped. Overall expensive for what you actually get, underwhelming, and leaves your disappointed and a little bit mislead.”

Posted 4 months ago

Hello Angelo, Thank you for your review. I am very sorry to hear that you felt that the hamper did not resemble the images online and I do apologise for any upset this has caused. Kind regards, Tom.

Posted 4 months ago

“I Have used Prestige Hampers/Flowers before but do not recall tne difficulty of negotiating Your ATROCIOUS WEBSITE! ,This was particularly evident at the 'PAYMENT' Section, which kept rejecting my Card Details, for NO APPARENT reason, wasting an extra 35minutes of my time! It was doubly annoying when 'the System', subsequently, accepted the same Card, NO change of Details!! Additionally I was disappointed with the 'Hidden' charges, which are not mentioned up front! If you intend to add a 'Delivery Charge' and, rather small minded-ly, even one for the ,Message Card'!! A bit 'petty' don't you think? Incidentally WHY Do 'Prestige' make a Charge for Delivery, when Your Competitors Deliver 'Free'? I shall be placing the rest of my many orders wuith Them!!”

Posted 4 months ago

Thank you for your feedback on Prestige Hampers, Michael! We are committed to making sure our customers enjoy their experience and always appreciate your feedback. I will pass your comments on to our team.

Posted 4 months ago

“At first I was extremely disappointed. The hamper was supposed to be delivered on Friday December 17th. It was finally delivered to a neighbours house. It was wrapped in a plastic bag( dropped off by Royal Mail). It was damaged and nowhere did it state it was fragile. I contacted Your company and they said they would send a replacement. I have yet to hear from my brother. This was for his birthday. If I get a response that it has been received I would use your company again.”

Posted 4 months ago

Hello, Thank you for your review. We are saddened to hear that your recent delivery wasn't treated with the care that our lovely hampers deserve! We've passed on the details of this delivery to our logistics manager. I can see a member of our customer services team has dealt with this issue. We hope the resolution is satisfactory. Kind regards, tom.

Posted 4 months ago

“Online order was simple, but we never received any delivery confirmation at the time of delivery on Dec 15th, 2023 which is odd.”

Posted 4 months ago

Thanks for your feedback, Maja! We're so glad to hear you enjoyed your experience from Prestige Hampers. We strive to make customers like you happy and focus on delivering high quality, unique hampers. If you ever need help in the future, please don't hesitate to reach out to us! Kind regards, Tom.

Posted 4 months ago

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Prestige Hampers is rated 4.7 based on 32,345 reviews