Name: Prestige Hampers
Rating: 4.71

“Fed up with the sheer complexities of ordering anything over the internet with no of lo ophools etc one has to go through and repeat etc would be a lot easier and quicker if one could just ring and place an order !”

Helpful Report

Posted 7 months ago

Hello Nicholas, Thank you for your feedback. We understand that ordering online can feel overwhelming. We have agents available to place orders over the phone. If there’s anything else we can do to help, please let us know. Warm regards, Team Prestige Hampers

Posted 7 months ago

“What is the 'add on' ?? that appears on the bill and so increases the advertised price. Cannot see any explanation. Looks like you nudge the price up a bit”

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Posted 7 months ago

Hello William, Thank you for your feedback. The “add on” you see on the bill is a line item that covers optional extras or services chosen during checkout. If there’s anything else we can do to help, please let us know. Warm regards, Team Prestige Hampers

Posted 7 months ago

“Have voucher for non/late deliver but couldn’t find or use it for this order”

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Posted 7 months ago

Hello, Thank you for your feedback. We’re sorry you couldn’t find or use the voucher for this order. Please share your order number and the voucher code, and we’ll apply the discount or advise on the best way to use it for future orders. If there’s anything else we can do to help, please let us know. Warm regards, Team Prestige Hampers

Posted 7 months ago

“Couldn't find where to add discount code upon checkout.”

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Posted 7 months ago

Hello, Thank you for your review. We’re sorry you couldn’t find where to add a discount code at checkout. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Warm regards, Team Prestige Hampers

Posted 7 months ago

“Good except why force me to type in my payment Card details (not allow cut & paste)? Such a bother for no real benefit.”

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Posted 7 months ago

Hello there, Thank you for sharing your feedback. We’re sorry that having to manually type in card details was frustrating. For security reasons, some fields are not copy-paste enabled at checkout, but we’re continuously reviewing our process to improve the experience. If you’d like, we can assist you with a smooth checkout or explore alternative payment options. Please let us know. Warm regards, Team Prestige Hampers

Posted 7 months ago

“Easy to do on-line but spent a lot of time trying to order via your new apologies, with no success. Sadly it doesn't seem to work!”

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Posted 8 months ago

Hello Alan, We’re sorry to hear you had trouble with our online ordering and that the new system caused frustration. Warm regards, Team Prestige Hampers

Posted 8 months ago

“It is too complicated to pay. I don't want an account, don't want credit, don't want paypal. I just want to buy and then pay with my credit card as simply as possible. Trying to do so without having to jump through hoops nearly made me give up.”

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Posted 8 months ago

Hello Keith, We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Warm regards, Team Prestige Hampers

Posted 8 months ago

“too much in your face advertising noise.....I just wanted to get the order done asap”

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Posted 9 months ago

Hello Christopher, Thank you for your feedback! We're sorry to hear that the advertising felt overwhelming during your ordering experience. Best wishes, Prestige Hampers

Posted 9 months ago

“difficulties in paying with debit and credit card despite multiple attempts - had to create a pay pal in the end”

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Posted 10 months ago

Hello, Thank you for sharing your experience with us. We’re sorry to hear you faced difficulties with payment options during checkout. We appreciate your patience and adaptability in resolving the issue. Your feedback is valuable as we strive to enhance our payment process. Warm wishes, Prestige Hampers

Posted 10 months ago

“Easy to navigate the website to place the order. Delivery was on the exact day as I had requested. My only negative would be the content of the hamper. I do not feel it was worthy of nearly $100 AUD in value.”

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Posted 11 months ago

Hello Lisa, Thank you for taking the time to share your feedback with us! We're glad to hear that you found our website easy to navigate and that your delivery was made on time. We appreciate your thoughts on the hamper contents, as it helps us strive for better value and quality. Your insights are invaluable, and we hope to exceed your expectations in the future. Warm regards, Rosie

Posted 11 months ago

“Thank you the content of the hamper was great but I was disappointed to find that the message that was supposed to go with the hamper never reached my friend she received a hamper with no message”

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Posted 1 year ago

Hello Luzelle, Thank you for your feedback and for the 3-star review! We’re glad you liked the content of the hamper but truly sorry to hear that the message didn’t reach your friend. We appreciate your comments and will work to ensure better communication in the future. Warm regards, Prestige Hampers

Posted 1 year ago

“Although chocolate was tasty not a lot for the money rather expensive”

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Posted 1 year ago

Hello June, Thank you for your feedback and the 3-star review! We're glad that you found the chocolate tasty; however, we understand your concerns about the value for money. Your comments are important to us, and we'll use them to improve our offerings. Warm regards, Tom

Posted 1 year ago

“Disappointing content and delivered a day late with no apology.”

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Posted 1 year ago

Hello Mo, Thank you for your feedback and for taking the time to leave a 3-star review. We’re sorry to hear that the content didn’t meet your expectations and that your order was delivered late. We understand how disappointing that can be, and we appreciate your patience. Your comments are invaluable as we strive to improve our service. Best wishes, Tom

Posted 1 year ago

“Expensive for the size of pot with flowers and tiny biscuits and 2 tea bags A bit disappointed”

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Posted 1 year ago

Hello Julie, Thank you for your honest 3-star review! We genuinely appreciate your feedback about the size of the pot and the contents. We're always looking to improve, and your comments will certainly help us in that regard. If there's anything else we can assist you with, please don't hesitate to reach out. Best wishes, Tom

Posted 1 year ago

“Hi my name is Micheal Huggins, british but live in Spain, on your booking out page it wouldn't let me put the country of residency and this made me have to use my Facebook count to log on, something I feel is unnecessary, there should be a way of putting Spain in on your address register so that my billing details are logged properly and safely. This will probably be the last time I use your site unles you can accolades overseas veterans. Mike Huggins ex WO2 British Army.”

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Posted 1 year ago

Hi Mike, Thank you for your review and for sharing your experience with us! We appreciate your feedback regarding the checkout process and the challenges you faced with entering your country of residence. We understand how important it is for our system to accommodate all customers, including those living abroad. Your suggestions will certainly be taken into account as we work on improving our site. We hope you’ll consider giving us another chance in the future! Best regards, Tom

Posted 1 year ago

“Went smoothly, until you automatically entered my address, which has since changed. Why don't you hace the option of updating one's address. If Amex denies this order, because the address has changed, I will be furious!!!”

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Posted 1 year ago

Hi Carole, Thank you for your review and feedback. I’m sorry to hear that your address was automatically entered incorrectly. We understand how important it is to keep your information updated, and your suggestion for an address update option is very helpful. I can see that this order has been accepted on our side. Best wishes, Tom

Posted 1 year ago

“This is I think the third time I have used your site. The end result has been good and the recipients have been delighted with their hamper. Unfortunately I am not on the same planet as your website provider. I am 72 and a regular user of the internet but by no means an expert. But I found it difficult to compare different hampers and then to pay i lost the order a couple of times and had to start again. It took me an hour and a half to complete.. I am sure the recipient will be delighted with her hamper and I will forget the hassle I had until I am halfway through paying and have to start from scratch for the third time. Then I might just throw my toys out of the pram”

Helpful Report

Posted 1 year ago

Hello Michael, Thank you for your feedback and for being a returning customer! We’re glad to hear that the recipients of your hampers have been delighted. However, we sincerely apologise for the difficulties you encountered while navigating our website. We understand how frustrating it can be to face such challenges, especially after putting in the effort to select a gift. Your comments about the payment process are invaluable, and we will definitely look into ways to improve the user experience. We aim to make online shopping seamless for everyone, regardless of their tech expertise. We appreciate your patience and hope that the recipient enjoys their hamper! Best wishes, Tom

Posted 1 year ago

“Hamper good but delivery was scheduled for Saturday and didn't come until day after Albeit would use again”

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Posted 1 year ago

Hello Mrs Page, Thank you for your review! We’re glad you were pleased with the hamper, but we apologise for the delay in delivery. We understand how important it is for everything to arrive on time, and your feedback helps us improve our service. We appreciate your willingness to give us another try and look forward to serving you again! Best wishes, Tom

Posted 1 year ago

“The gift hamper was an ideal thank you gift for our friends, the delivery and timing was very good. However resetting my password was very clumsy, took to two tries, had to re-enter my order 😐”

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Posted 1 year ago

Hello Mr Mcdonald, Thank you for your review! We're thrilled to hear that the gift hamper served as an ideal thank you for your friends and that the delivery met your expectations. However, we sincerely apologize for the inconvenience you faced while resetting your password. Your feedback is invaluable, and we'll work on improving that process to make it smoother for our customers. We hope to serve you again soon! Warm regards, Tom

Posted 1 year ago

“A little disappointed at what we received for the money. Probably should have studied the contents closer.”

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Posted 1 year ago

Hello Neil, Thank you for sharing your feedback with us. We're sorry to hear that the hamper did not meet your expectations. We appreciate your honesty and encourage you to check the product details for future orders, as we strive for transparency in our offerings. Your input is invaluable as we work to improve our services. Warm regards, Tom

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

Prestige Hampers Reviews