Name: Prestige Hampers
Rating: 4.71

“Booked for delivery on a certain date as per the purchasing process for a birthday hamper. Delivery was not made on that day. Very dissatisfied”

Helpful Report

Posted 1 year ago

Hello Andy, We sincerely apologise for the missed delivery on such an important day. This is not the experience we aim to provide, and we understand your disappointment. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Rosie

Posted 1 year ago

“Terrible service . Customer service were unhelpful . Breware of the terms and conditions as whichever way you look at it prestige hamper wins . I ordered a hamper for a significant wedding anniversary and it didn't arrive in time and delivery date required and was told by customer service that it that they have a 3 day window as set out in their T&Cs . I have written to them and nobody has bothered to come back tome . Will never use them again. The hamper came one day date as royal mail their distribution partner didn't even attempt a delivery .”

Helpful Report

Posted 1 year ago

Dear Rekha, thank you so much for taking the time to provide us with your feedback regarding your experience with Prestige Hampers. We truly appreciate customers like you who share their thoughts and concerns, as it helps us improve our services. We sincerely apologise for the inconvenience caused by the delayed delivery of your hamper, especially for such a significant occasion. We understand how important it is to receive items on time, and we apologise for falling short of your expectations. We strive to make every customer's experience a positive one, and we're truly sorry that we did not meet your expectations this time. We will feed this back to the appropriate departments. Warm regards, Rosie

Posted 1 year ago

“I am extremely disappointed with the service I received regarding order "Birthday Delight." I placed my order on the 8th of July with a requested delivery date of the 13th of July, which was my daughter's birthday. I was charged extra to ensure the delivery would be made on this specific date. However, the delivery was not completed on the 13th, but instead on the 14th, completely spoiling the birthday surprise I had planned. The delay in delivery has caused significant disappointment, as I was unable to travel to the UK to be with my daughter on her birthday. I trusted your service to deliver on time, especially given the additional charges for a specified delivery date. The failure to meet this commitment is truly shocking and unacceptable. Given these circumstances, I would request a full refund for this order. I am deeply dissatisfied and feel that this refund is the least that can be done to address the situation. I will never use their service again and not recommend to anyone,”

Helpful Report

Posted 1 year ago

Hello, thank you for taking the time to leave a review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We understand how important it is to have gifts delivered on time, especially for special occasions, and we are committed to ensuring that this does not happen again in the future. I can see you are now in contact with a member of our customer support team. We hope this can be resolved. Kind regards, Tom.

Posted 1 year ago

“Ordered my fruit hamper which I will say came pretty quick but I did request it come on Monday but got delivered on Sunday day before When I received order I was completely gutted as was nothing like the basket I ordered it was just a flimsy wooden crate the ones you can buy in pound shop and looked cheap and awful I got in touch with prestige but was told it is on their site saying substitutes will be made to the same standard or above well this certainly wasn't same standard or above it was a disappointment to say the least Surely if they haven't got that basket in stock don't take people's money False advertising I wish I could upload photos of what I ordered to what I received then people can see why I am a very unhappy customer especially as this was a special gift to someone who has come to the end of the adoption process and this was moving in day Will not use again and if I was you look on different site then you might not be disappointed”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Hampers. We appreciate customers like you who let us know about their concerns and experiences, as it allows us to continuously improve our services. We would like to apologise for the inconvenience you faced regarding the delivery day of your fruit hamper. We understand that receiving the hamper a day earlier than requested was not the experience you had hoped for, and we are sorry for any disappointment or inconvenience this may have caused. Furthermore, we apologise for the difference in the basket you received compared to the one you had ordered. Our website does state that substitutes may be made to the same standard or above, and we regret that the substitute provided did not meet your expectations. We understand how important it is for gifts to be special, especially in such important moments like the one you mentioned. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“I had 2 Hampers sent to the same address for the same day , my Uncles birthday and it arrived 2 days late , completely disappointed”

Helpful Report

Posted 1 year ago

Dear Dean, Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Hampers. We truly appreciate it when our customers share their thoughts and concerns with us, as it helps us improve our services. We would like to sincerely apologise for the inconvenience caused by the late delivery of the hampers for your uncle's birthday. We understand how crucial it is for special occasions to be celebrated on time, and we deeply regret falling short of your expectations on this occasion. Please accept our sincere apologies for any disappointment caused. Once again, we genuinely appreciate your feedback, Dean. Warm regards, Rosie

Posted 1 year ago

“Ordered x2 hampers to arrive on Easter Sunday. Saturday evening recieved notice that delivery would be Tuesday. Numerous reviews followed with other customers also having same issue”

Helpful Report

Posted 1 year ago

Dear Jannina, Thank you so much for taking the time to share your feedback about your experience with Prestige Hampers. We truly appreciate customers like you who provide us with valuable insights into our services. First and foremost, we want to apologise for the inconvenience you experienced regarding the delayed delivery of your two hampers, especially on such a special occasion as Easter Sunday. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Rosie

Posted 1 year ago

“Paid for next day delivery and it didnt happen. Given an AI generated response as to how they can’t guarantee delivery slots they get you to pay for. Don’t rely on them to get a gift delivered on time. And no apologies given”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're so incredibly sorry to hear that your order was not delivered on the expected date and we understand this must have been extremely upsetting. We understand how important it is to have gifts delivered on time, especially for special occasions, and we are committed to ensuring that this does not happen again in the future. Warm regards, Tom

Posted 1 year ago

“Ordered for Saturday delivery ?? For Easter !! Now it’s Tuesday and my gift has not been delivered ?? So If I’m Asked would I use you it would be a 100% no it was £40 and a present !! Appalling service”

Helpful Report

Posted 1 year ago

Dear Timothy, Thank you for taking the time to share your feedback regarding your experience with Prestige Hampers. Your input is greatly appreciated, and we apologise for any inconvenience caused. I have located your order and can see that delivery was attempted as requested. However, there didn't seem to be anyone in. If this has still not been resolved, please could you contact us at enquiries@prestigehampers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

“Absolutey rubbish! Would never use them again. Terrible Customer Service and flowers didnt arrive for 5 days after requested date but nothing they could do!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback about your experience with Prestige Hampers. We truly appreciate your honesty and for bringing these issues to our attention. Firstly, we would like to extend our sincerest apologies for the terrible customer service you received and the delayed delivery of the flowers beyond your requested date. We understand the disappointment and frustration this must have caused, and we genuinely apologise for any inconvenience caused. Once again, we apologise for any inconvenience caused and thank you for your feedback. Best regards, Katie

Posted 1 year ago

“Appalling service and I would advise caution when dealing with this company. My mother spent over £600 ordering 2 identical hampers for family Christmas gifts. This was a significant expense for her, an elderly pensioner. One hamper was delivered but the 2nd never arrived. After a number of attempts to contact the company regarding the issue, she was informed that the missing hamper had been sent to the address of a business completely unknown to her and bore no similarity to the intended recipient or address, which was a private residence. When there was no further communication from the company I followed up the complaint. It was then discovered that the hamper which had been received was not that which she had ordered & paid for, but one of less than half the value. She was not informed or reimbursed for this order change and would have been unaware had I not been enquiring re: the missing hamper. She has since been reimbursed £170 for the difference in price after I raised the issue and provided photographic evidence, but no reimbursement for the missing gift of £300. Complaints manager was brusque and clearly disinterested. I have since discovered numerous customers having same/similar experiences. I was blocked on their social media account for leaving a similar review, although I felt that potential customers should be aware, as they appear to be a trustworthy, established company.”

Helpful Report

Posted 1 year ago

“The website added an unexpected additional amount for "additional charges" after the checkout price (product, delivery and VAT) had been stated and after the credit card details given. This surely amounts to theft since they have taken from my card more than I had agreed.”

Helpful Report

Posted 1 year ago

Dear David, thank you so much for taking the time to provide feedback on your experience with Prestige Hampers. We truly appreciate your willingness to share your concerns with us. Firstly, we would like to sincerely apologise for the unexpected additional charges that you encountered on our website. We understand your frustration and acknowledge that this situation is unacceptable. Rest assured, we take your concerns very seriously. We do try and make all charges, such as the delivery charge, as clear as possible throughout the order process. Once again, we would like to express our gratitude for bringing this matter to our attention. Your honest feedback will contribute to improving our services and prevent such incidents from occurring in the future. We genuinely value you as a customer, and we are committed to making things right for you. Warm regards, Rosie

Posted 1 year ago

“Absolute shocking I ordered Monday to be delivered Thursday and never got there until Friday ,massive let down and very bad rude customer service ,DO NOT order from these poor owtfit”

Helpful Report

Posted 1 year ago

Hello Mark, Thank you for taking the time to leave a review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We would also like to apologise for any disappointment caused while contacting our customer support team on this occasion. This certainly isn't our intention! Kind regards, Tom.

Posted 1 year ago

“I was very disappointed. I specifically purchased with Prestige Hampers because I needed the three items to be delivered on a specific day before everyone left for christmas. Unfortunately late arrival meant that the hampers weren't received by the recipients until January, which completely spoilt giving them.”

Helpful Report

Posted 1 year ago

Dear Martin, thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Hampers. We genuinely appreciate hearing from our customers and value your input. Firstly, we would like to apologise for the disappointment caused by the late arrival of your hampers. We understand how crucial it was for you to have them delivered on a specific day before everyone left for Christmas. We sincerely apologise for any inconvenience this may have caused and understand how it would have taken away from the joy of giving them. I have checked your order and can see that free untracked delivery was selected on these orders. With this option, it can take extra time in transit. Warm regards. Rosie

Posted 1 year ago

“My Xmas Hamper gift for friends was not delivered & and returned to Prestige who didn't have the decency to inform me. Two days before Xmas I made online enquiries no apology just told no replacement available & offered 2 much inferior choices one of which I had to take rather than send nothing.Last year I spent over £200 with this 'Company' and will never usr them again but would warn to be very careful as Customer Service is absent.\this may not have been their fault but they had a duty to inform me and didn't. Nil Stars”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Prestige Hampers. We sincerely apologise for the inconvenience caused by the non-delivery and subsequent return of your Christmas Hamper gift. We understand how frustrating it must have been to receive the news without any prior notification. We acknowledge that our failure to inform you was unacceptable and we deeply regret any disappointment this may have caused. We would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“I think a company can be judged on their performance when things don't go right, ie handling complaints. This company is one of the WORST I have bought anything from and will never buy from them again, and I suggest you don't either. After about 8 emails they still would not even except they had sent the wrong type of basket. They are useless. Never again”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with Prestige Hampers. We greatly appreciate your feedback and we are truly sorry for the inconvenience you encountered during your recent purchase. We understand that a company's performance can be best judged when things don't go according to plan, particularly in handling complaints. We apologise for the difficulties you faced in resolving the issue with the incorrect basket received. This is certainly not the level of service we aim to provide to our valued customers. I would like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“Well, I ordered a hampers as a birthday gift for my boyfriend and it arrived a day late even though i paid extra for delivery! Overall quality and content of the hamper, for £40 its not worth it!”

Helpful Report

Posted 1 year ago

Dear Hanthi, Thank you for taking the time to share your feedback regarding your recent experience with Prestige Hampers. We are sorry to hear about the inconvenience caused by the delayed delivery of the hamper. We understand that this must have been disappointing, especially since it was intended as a birthday gift. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 1 year ago

“No notification that delivery had failed until I contacted them several days later. I would not use them again as there are other providers with better tracking updates.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We appreciate you taking the time to share your experience with us. We apologize for what happened and understand your frustration in not receiving a notification about the failed delivery. We are very sorry that your experience was not up to your expectations. I will feed this back to our team. Warm regards, Tom

Posted 1 year ago

“My gift hamper to my daughter in UK has not arrived ,,at 8 ,salmons lane great missenden ,money has left my bank account so what happened .”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with us, Barbara. We apologize for the delay in your Prestige Hampers order. We can imagine how inconvenient it must have been for your daughter. We understand your frustration and would like to make it up to you. Please could you contact us at enquiries@prestigehampers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“I ordered a Christmas gift for a friend on 22 Dec for delivery on 24 Dec. When I had placed the order the product was available in stock. But then after 30 hours of order placement I was informed that the product is out of stock hence the order cannot be processed. I was given an option to choose another product of similar value but there was no such product available. The agent chating with me on this matter was not helpful at all. Eventually Christmas came and went by but I couldn't send a gift for my friend. And Prestige Hampers did not even had a courtesy to own up their responsibility of this goof up. Ideally they should have offered me some compensation in lieu of this. I HAVE DECIDED NEVER EVER TO USE PRESTIGE HAMPERS AGAIN IN MY LIFETIME. ALSO I WILL TELL ALL MY FRIENDS NOT TO.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I'm sorry to hear about the inconvenience and disappointment you experienced with Prestige Hampers, especially during the Christmas season. Understandably, such issues can be frustrating, especially when it involves a gift for a friend. Warm regards, Tom

Posted 1 year ago

“Very disappointing on three fronts 1) I paid for a specific day delivery, the hamper was delivered 8 days early. Apparently, its in the small print that whatever day you specify, they can deliver early if they want to 2) I called up for help, which wasn't very helpful 3) The message of whom the gift was for, and who had sent it, was missing. I had to call the recipient to see if they had received it, and they confirmed they had but they didnt know who it was from.”

Helpful Report

Posted 1 year ago

Hello Andrew, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment caused by the missing message card and the customer service you received. I will feed this back to the appropriate departments. Best wishes, Katie

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Prestige Hampers Reviews