Name: Prestige Hampers
Rating: 4.71

“Ordered 4 hampers 3 arrived early the other never arrived .”

Posted 1 year ago

Thank you so much Martin for taking the time to let us know about your experience with Prestige Hampers. We sincerely apologize that one of the hampers did not arrive in the expected time. We understand how important on-time delivery can be and we are taking steps to better manage our lead times. I can see that our customer service team has responded to your email this morning. Best wishes, Rosie

Posted 1 year ago

“ABOUT 10 ITEMS IN THE SMALL HAMPER ALL RED LABEL ITEMS AND ALL FROM PRESTIGE OUT OF THE SLIM PICKINGS AND NO LUXURY LABEL ITEMS AT ALL NOT WORTH IT AAS FOR THE £79 HAMPER YET AGAIN NO LUXURY ITEMS ALL PRESTIGE LABELS A VERY ININSPIRED SELECTION AND VERY LITTLE OF WHAT TO EXPECT IN AN £80 THE WHOLE EXPERIENCE WAS A NOGHTMARE AND WOULD NEVER USE THEM AGAIN SO GOT MY OWN LARGE WHOCKER HAMPRR BASKET OUT FILLED WITH BOTH THE PRESTIGE HAMPER ITEMS AND ADDED ,A £100 EXTRA SHOP OF MY OWN PERSONAL LUXURY LABELS TO FILL THE LARGE WICKER HAMPER TO ITS MAX IN FUTURE I WILL NOT BE BUYING HAMPERS FROM ANY WHERE AND DEFNATELY NOT PRESTIGE AS THERE IS NOTHING PRESTIGIOUS AT ALL IN THE HAPERS AND A RIP OFF IN FUTURE I WILL REUSE MY LARGE HAMPER BADKET AND FILL IT TO THE MAX WTH THE FOOD I WOULD LIKE TO EAT ABD GIFT THAT AND KNOW IT WOLL BE A GREAT SUCCESS”

Helpful Report

Posted 1 year ago

Hello, I'm sorry to hear that the contents of the hamper did not meet your expectations. We aim to provide high-quality products, and I apologize if the selection fell short in this instance. Your feedback is important, and I will make sure to share your comments with our team for review. If there's anything specific you would like assistance with or if you have further details to share about the items, please feel free to let me know. I'm here to help. Thank you for taking the time to provide your feedback. Kind regards, Tom

Posted 1 year ago

“Never again Firstly after logging on 30 different hampers sire would nor give me the 10% off rather than log our and lose all the time I spent imputting i paid nearly £2000 and thought I will ring customer services and ask for the 10% to be refunded they were totally not interested then the deliveries absolutely no Information as with previous companies who emailed that things had been delivered nothing here and to cap it all the specific dated deliveries never happened all were delivered on odd days before due and after due dates if this is how they operate I can't see many returning customers I would give no stars if I could”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with Prestige Hampers. We are really sorry for any difficulty and frustration that you experienced, specifically with the 10% discount not being applied and the lack of communication about deliveries. We appreciate your feedback and I will pass this on to the appropriate teams.

Posted 1 year ago

“Far from Prestige…. Would not recommend . Very disappointed”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave your feedback, Clare. We apologize that we didn't provide the great experience with Prestige Hampers that we would have hoped for. I will pass your feedback on to the appropriate team. Warm regards, Tom

Posted 1 year ago

“They sent the wrong hamper and refuse to acknowledge their error. My daughter in Melbourne Australia paid £79.99 for a very substantial Christmas Hamper. Instead a hamper which would have been set to ‘Billy no mates’ arrived. Small packet of crisps, 4 biscuits and ten breakfast teabags. You get the picture! The £79.99 hamper would not even fit in the box they sent. They offers £10 of a future order like they are ever going to get one!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with Prestige Hampers, Steve. We are sorry for the misunderstanding with the order and we appreciate your feedback to help us make better decisions in the future. I can see that our team are still awaiting photos of he whole hamper to be able to look into this further and resolve this for you. Warm regards, Rosie

Posted 1 year ago

“Pay attention, this is a fraudulent company. If the delivery of the goods faisl, they refuse to deliver it again and refuse to return your money.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Tom.

Posted 1 year ago

“DO NOT USE, AVOID ALL AT COSTS. THEY DO NOT DELIVER THE HAMPER, REFUSE TO HELP (CUSTOMER SERVICE IS TERRIBLE, NO KNOWLEDGE AT ALL) AND THEN THEY REFUSE TO REFUND. CANNOT CONTACT BY PHONE ALL BY EMAIL, ABSOLUTELY AWFUL COMPANY. AVOID!!!!!!!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I can see this has been raised with your card provider. Once this step has been taken we are unable to assist further. We apologise for any inconvenience this may have caused. Kind regards, Tom.

Posted 1 year ago

“Ordered for 9/12 and got it 11/12 . The sate was available for delivery hence why i chose it. Then i get an email to say its arriving 11/12 and get told theres a 3 day window and its all in the terms and conditions… who reads that anymore… not impressed and a family member was left with no present for their birthday”

Helpful Report

Posted 1 year ago

Dear Kinga, Thank you for taking the time to give us your feedback about Prestige Hampers. We understand how concerning it must have been when you placed your order for the 9/12 but got it on 11/12. We apologize for the inconvenience caused and understand how disappointed your family member must have been due to no present for their birthday. Once again, thank you for bringing this issue to our attention. Kind regards, Tom.

Posted 1 year ago

“Email received on Tuesday for £10.00 off on purchase by Thursday, no code given. Chased up for 3 days over telephone & emails, no satisfactory response received so far. Last year I had purchased from them, now I will purchase from other company. Very disappointed customer.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with us, Sharad. We truly appreciate hearing from our customers and we apologize for the inconvenience caused when ordering from Prestige Hampers. We understand the issue you faced with the £10.00 off on purchase by Thursday with no code given, and the lack of satisfactory response over the telephone and emails. We understand your disappointment in the incident and regret it happened. I can see that our team has sent over the voucher this morning. Warm regards, Rosie

Posted 1 year ago

“An absolute rip-off, the afternoon tea hamper was £25 reduced from £38, it came in a box size 10" x 8" you can imagine what size the 2 cakes, packet of biscuits, 2 x jars of preserve, bar of chocolate, 2 shortbread biscuits and a box of tea were. Don't waste your money with these people, you would have got a quality hamper from M&S for the money this company is charging. Don't think they will refund either, customer services told me I could return it to them but I wouldn't get a refund.”

Helpful Report

Posted 1 year ago

Thank you so much John for your feedback on Prestige Hampers. I'm so sorry for the disappointment and inconvenience this has caused you. We are deeply sorry that you are dissatisfied with the product received and that it did not meet your expectations. I will feed this back to our team. Warm regards, Tom

Posted 1 year ago

“GOOD SERVICE NATASHA VERY HELPFUL”

Helpful Report

Posted 1 year ago

Thank you so much, Roger, for taking the time to share your experience with Prestige Hampers. We appreciate your feedback and are glad that you found our service and Natasha to be helpful.

Posted 1 year ago

“Unfortunately present not delivered on promised date”

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Posted 1 year ago

Hello, Thank you for your reviews. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Tom.

Posted 1 year ago

“The hamper was not delivered when it should have been! In fact it still hasn’t been delivered! I’ve tried contacting customer services but they sent the same reply! They have all the details they need yet still ask for confirmation of address, name and order number! Totally useless And even if the hamper turns up today! It’s too late because the person whom I gifted it to has now returned to Australia so they can’t get to enjoy it! I will never order from this company again.”

Helpful Report

Posted 1 year ago

Thank you for providing your feedback about Prestige Hampers. I am sorry to know that your hamper was not delivered when it should have been and that you have not been able to reach our customer services team. At Prestige Hampers, we strive to provide the best customer experience possible and it is disheartening to see that we have failed in this instance. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution.

Posted 1 year ago

“I have just spent hours on your site ordering 3 items after sorting out your having my 4 year old address still in your records, resetting passwords. I find you have not ordered the 3 but only 2! get your act together please!!!!!”

Helpful Report

Posted 1 year ago

Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. I can confirm we have received an order for 3 hampers. Warm regards, Rosie

Posted 1 year ago

“Checkout wouldn't let me use my discount voucher. I had to pay full price. Very disappointed.”

Helpful Report

Posted 1 year ago

Thanks for taking a moment to leave feedback on your experience using Prestige Hampers. We truly appreciate your business and regret that you weren't able to take advantage of your discounted voucher. Have you had a chance to speak with our customer service team about this? If not, we would love to work with you and see how we can improve your experience. Please reach out to us and let us know how we can make things better for you.

Posted 1 year ago

“Hello, this is in fact a very well timed review request. Although I ordered the item to arrive on my Mother's Birthday and it is yet to arrive as I type. On the day of delivery Royal Post claimed they could not get access to the property. There were people at the property all day enjoying a Birthday party. No footage was apparent of any delivery attempt all day on the CCTV. I have spoken to my Mother today and although the item has been tracked to the adjacent town, it still hasn't been delivered. Slightly disappointed to say the least, apologies for the negative review. Paul Williams.”

Helpful Report

Posted 1 year ago

Hello Paul, Thank you so much for taking the time to write and let us know about your experience. We are truly sorry to hear that your Prestige Hamper was not delivered on your Mother's Birthday, due to Royal Post not being able to access the property despite there being people there. That is certainly not the experience we want our customers to have, and we apologize for that. We appreciate how inconvenient and disappointing this situation must be for you and your Mother. I will raise this with our Dispatch Manager. I have located your order and can see that this was delivered on the 14th. Warm regards, Tom

Posted 1 year ago

“Very unprofessional Staff. When you see that they will do next day delivery, don't believe it blindly, you are expected to read long terms and conditions before placing the order. Regret placing the order from this place. Ordered Flower for Birthday and never got it delivered upon contacting customer services they kept telling me the terms and conditions mentioned on the website. What's the point of getting it delivery of flowers a day after the birthday.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with Prestige Hampers. We are sorry for the inconvenience caused to you and apologize for the failure to meet next-day delivery. Your feedback is extremely important to us and we take it seriously. We are also very sorry for any disappointment caused while contacting us for this to be looked into. Again, we sincerely apologize for not meeting the expectations. Thank you once again for your time and feedback.

Posted 1 year ago

“Couldn't deliver to the address I specified. Didn't inform me of this until I consecutively chased them, and have still not had the refund 10 days later Terrible service”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Shaunagh. We are sorry to hear that you were not satisfied with the delivery service that you received from Prestige Hampers. We apologize for failing to deliver to your specified address and not informing you of that until you chased us for it. We are especially sorry for the delay in the refund being processed. Warm regards, Tom

Posted 1 year ago

“They failed to deliver on selected date blaming the courier and that we weren't close enough to distribution centre, however they didn't dispatch in enough time for the 2hampers to arrive, nor did they communicate that it would be late. The small print says delivery is not guaranteed so be careful, they also failed in customer service.”

Helpful Report

Posted 2 years ago

Thank you very much Kathleen for taking the time to let us know about your experience with Prestige Hampers. I'm sorry to hear that the delivery was not made in time for your occasion. We do advise on the website and some locations can take extra time in transit. Warm regards, Tom

Posted 2 years ago

“Didn't deliver on time, pointed me to small print stating that Centsl Scotland mainland is not guaranteed delivery as too far from distribution centre. Money was taken for a specisl occasion gifts including set day delivery postage. postage code clearly given but no warning except in small print. Then they didn't care.”

Helpful Report

Posted 2 years ago

Thank you very much Kathleen for taking the time to let us know about your experience with Prestige Hampers. I'm sorry to hear that the delivery was not made in time for your occasion. We do advise on the website and some locations can take extra time in transit. Warm regards, Tom

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Prestige Hampers Reviews