Prestige Hampers Reviews

Name: Prestige Hampers
Rating: 4.71

4.7 Rating 33,856 Reviews

94 %

of reviewers recommend Prestige Hampers

Company Reviews

Metrics

4.7

Based on 33,856 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Prestige Hampers 5 star review on 25th June 2025

Anonymous

Prestige Hampers 5 star review on 24th June 2025

Jennifer Christine Lloyd

Prestige Hampers 5 star review on 22nd June 2025

Barbie Harrison

Prestige Hampers 5 star review on 21st June 2025

Roxanne Ellis

Prestige Hampers 5 star review on 27th April 2025

Elizabeth Darling-Mortimer

Prestige Hampers 5 star review on 23rd April 2025

Anonymous

Prestige Hampers 5 star review on 19th December 2024

Christine Locke

727

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“A tortuous website and I hate paypal”

Helpful Report

Posted 2 weeks ago

Hi Duncan, Thank you for taking the time to share your feedback. I’m sorry to hear that you found our website challenging and that PayPal is not your preferred payment method. We’re constantly looking for ways to enhance our customer experience, and your comments are valuable to us as we strive to improve. If you have any further suggestions, please feel free to reach out. We appreciate your input. Warm regards, Prestige Hampers

Posted 2 weeks ago

“I paid for next day delivery for it to be 3 days late, this was for father's day!”

Helpful Report

Posted 1 month ago

Hi Margaret, I’m truly sorry to hear that your order was not delivered on the expected date. I understand how important timely delivery is, especially for special occasions like Father’s Day, and it’s disappointing when we miss the mark. Your feedback will be taken seriously as we strive to improve our service. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Tom

Posted 1 month ago

“Will never use the company again Hamper for my mothers 91st birthday arrived a day late with the perishable clotted cream and scones inedible. I live in the UK and my mother is in the Isle of Man so it was a treat for her as I couldn't be there. Customer care abysmal and rude.”

Helpful Report

Posted 2 months ago

Hi Alison, Thank you for your review. I’m truly sorry to hear about the experience you had with us. It’s incredibly disappointing when a special gift doesn’t arrive as expected. Your feedback regarding the delivery and customer service has been noted and we will address these concerns seriously. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future. Best wishes, Tom

Posted 2 months ago

“Very bad experience to have made an order from your company. The order never arrived to my Friend Linda Senior. We tried to contact the delivery company Royal Mail and your company but no one picked upp the phone. I would like to have a refund since the gift i bought never arrived to the person i ordered it for. Please contact me and explain why the gift didnt arrive on time. Her birthday was on the 18th of april and i ordered delivery on the 16th. She still has not received the gift from you. Please call me at +46708 627319. From Ingela Kindblad”

Helpful Report

Posted 3 months ago

Hi Ingela, I’m truly sorry to hear about the issues you’ve faced with your order. It’s incredibly frustrating when gifts don’t arrive on time, especially for special occasions. I understand your concerns regarding the delivery and the lack of response from both our company and the courier service. I can see that you did provide the incorrect address on the order. I can see that our customer service team has advised on this. Best regards, Tom

Posted 3 months ago

“Disappointing. Definitely won't be using them again. Hamper is now 3 days late. Tracking says its gone to Ireland, not Scotland. The people it was going to have broken up for Christmas. So won't get it until they get back. So the ham and salmon in the hamper will be pretty rank by the time they get it, if it actuallygets there. Customer service has been useless in sorting it out. Offered a £5.99 refund on a £470.35 hamper.”

Helpful Report

Posted 7 months ago

Hi Nicholas, I’m truly sorry to hear about your recent experience with us. It’s disappointing to know that the delivery did not meet your expectations, especially during the festive season. We value your feedback regarding customer service and shipping, and we will work diligently to address these issues moving forward. Our customer service team have reached out via email. Best regards, Tom

Posted 7 months ago

“I purchased a Christmas Chocoholic hamper, as I bought two for friends, they never complained, so I thought I'd buy one for myself. What a disappointment, never again.”

Helpful Report

Posted 7 months ago

Hi Graham, Thank you so much for your amazing 5-star review! We're absolutely delighted to hear that your friends were over the moon with their hammer. Best wishes, Tom

Posted 7 months ago

“Delivered on the wrong day. Won’t be using again”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback. I’m truly sorry to hear that your order was delivered on the wrong day. This is certainly not the experience we aim to provide, and I understand your disappointment. We do advise on the website that some orders may be dispatched early to avoid peak congestion and ensure delivery in time for Christmas. Warm regards, Rosie

Posted 7 months ago

“I couldn’t believe how little there was in the hamper for £50! More fool me for not checking.”

Helpful Report

Posted 7 months ago

Hello Simi, Thank you for your feedback. I’m genuinely sorry to hear that you felt the hamper did not meet your expectations. We strive to provide value in all our offerings, and I understand your disappointment in this instance. We are committed to maintaining the highest quality standards, and your comments will help us improve our processes moving forward. Warm regards, Katie

Posted 7 months ago

“Ignored on chat , rude!!”

Helpful Report

Posted 7 months ago

Hello Leanne, Thank you for your review. I can see that the agent you spoke to responded to the chat and sent over the invoices as requested to your email address. Warm regards, Katie

Posted 7 months ago

“Extremely difficult to place an order. Had to do it 4 times and felt like giving up. Did not ask for premium next day delivery and resent paying the extra £5.99 but there was no way to opt out of premium delivery even though I gave 16 December as the delivery date. Hope that the confirmation will show the correct details. Fingers crossed”

Helpful Report

Posted 7 months ago

Hello Ursula, Thank you for your feedback. I’m sorry to hear that you faced challenges while placing your order and that the premium delivery option wasn’t clear. I can confirm this is our standard delivery option, there is no way to opt out of this. I hope the confirmation meets your expectations, and we appreciate your patience throughout this process. Best wishes, Tom

Posted 7 months ago

“Not good at all - I have moved and couldn't change my billing address - now there is an error in the order! Took absolutely ages to fill in very fed up don't know whether to try again”

Helpful Report

Posted 7 months ago

Hello Hilary, Thank you for sharing your experience with us. I’m sorry to hear about the difficulties you encountered while trying to update your billing address, and I truly understand how frustrating this can be. We're constantly working to improve our process to make it more user-friendly, and your feedback highlights areas in need of attention. I have sent an email confirming the details for you. Best wishes, Ellie

Posted 7 months ago

“Website pricing erroneous”

Helpful Report

Posted 8 months ago

Hello, Thank you for your feedback. I'm sorry to hear that you've encountered issues with our website pricing. We strive to ensure that all information is accurate and up-to-date, and I apologise for any confusion this may have caused. Please know that your input is valuable to us, and we will review our pricing processes to prevent this from happening in the future. Best regards, Tom

Posted 8 months ago

“I am currently receiving one of the worst pieces of customer service from this company. No empathy or any type of service, quoting their terms and conditions to me and seeming pleased with themselves that they have responded to my query within two days.”

Helpful Report

Posted 9 months ago

Hello, Thank you for your review. I’m very sorry to hear about your disappointing experience with our customer service. Providing helpful, empathetic support is important to us, and it’s clear we missed the mark here. Quoting terms and conditions without addressing your concerns personally is not the service we aim to deliver. Thank you for your feedback—it helps us improve. Warm regards, Katie

Posted 8 months ago

“Really disappointed with this company. Happy to take your money but not happy to help with the delivery. Found them very unprofessional. Currently still waiting on my order.”

Helpful Report

Posted 9 months ago

Hello, Thank you for taking the time to leave a review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Tom.

Posted 9 months ago

“Reason for poor rating is in spite of constant messages to Georgia my gift has still not been delivered. It appears to be stuck at the sorting office since last Sunday. Very very frustrating and dlsappointing”

Helpful Report

Posted 10 months ago

Hello Derrick, Thank you for your review. We’re really sorry to hear about the delay and frustration you’ve experienced with your delivery. This is not the level of service we aim to provide. I can see that our customer service team is still looking into this for you. Warm regards, Katie

Posted 10 months ago

“Actually horrific customer service by Jennifer R. Royal mail misdelivered my package and they are actively trying to be unhelpful. I understand it’s not their fault but am not even asking for a refund or anything but for them to just raise a claim with royal mail as they are the senders. During my correspondence with Jennifer they have actively trying to be as unhelpful as possible to do a 5min job. Worst customer service I have ever encountered truly horrific. AVOID this company at all costs.”

Helpful Report

Posted 10 months ago

Hello Kenny, thank you so much for taking the time to share your feedback about your experience with Prestige Hampers. We genuinely appreciate your honesty and value your perspective. We would also like to extend our sincere apologies for the issues you encountered during the delivery process. We understand how frustrating it must be to have your package misdelivered by Royal Mail, and we apologise for any inconvenience this may have caused. We apologise for the correspondence you experienced and acknowledge that this falls far below our usual standard of customer service. Once again, we appreciate your feedback and thank you for bringing this to our attention. We are committed to learning from this experience and making the necessary changes to prevent such incidents in the future. Warm regards, Prestige Hampers Team

Posted 10 months ago

“Very difficult to navigate page”

Helpful Report

Posted 10 months ago

I’m sorry to hear that you found our website difficult to navigate. We appreciate your feedback and will work on improving the user experience. If you have any specific issues or need assistance, please don’t hesitate to contact our customer service team. Thank you for bringing this to our attention.

Posted 10 months ago

“Order a prestige hamper for my brother in law for a birthday gift. I was then informed two days later that it could not be delivered to Northern Ireland as it contained food items. This was not made clear anywhere that I could find on the website. Very disappointed as it clearly stated that they delivered to N.I. Still waiting on a refund.”

Helpful Report

Posted 10 months ago

Hello Martin, Thank you for taking the time to leave a review. I’m truly sorry to hear about the inconvenience you’ve experienced with your order. It’s certainly not our intention to mislead or cause frustration. We appreciate your feedback and will review our website to make sure this information is clearer. Thank you for bringing this to our attention, and we apologise for any inconvenience caused. I can confirm that your refund has been processed, so should be back in your account in the next couple of days. Warm regards, Rosie

Posted 10 months ago

“Booked for delivery on a certain date as per the purchasing process for a birthday hamper. Delivery was not made on that day. Very dissatisfied”

Helpful Report

Posted 11 months ago

Hello Andy, We sincerely apologise for the missed delivery on such an important day. This is not the experience we aim to provide, and we understand your disappointment. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Rosie

Posted 11 months ago

“Terrible service . Customer service were unhelpful . Breware of the terms and conditions as whichever way you look at it prestige hamper wins . I ordered a hamper for a significant wedding anniversary and it didn't arrive in time and delivery date required and was told by customer service that it that they have a 3 day window as set out in their T&Cs . I have written to them and nobody has bothered to come back tome . Will never use them again. The hamper came one day date as royal mail their distribution partner didn't even attempt a delivery .”

Helpful Report

Posted 1 year ago

Dear Rekha, thank you so much for taking the time to provide us with your feedback regarding your experience with Prestige Hampers. We truly appreciate customers like you who share their thoughts and concerns, as it helps us improve our services. We sincerely apologise for the inconvenience caused by the delayed delivery of your hamper, especially for such a significant occasion. We understand how important it is to receive items on time, and we apologise for falling short of your expectations. We strive to make every customer's experience a positive one, and we're truly sorry that we did not meet your expectations this time. We will feed this back to the appropriate departments. Warm regards, Rosie

Posted 11 months ago

Prestige Hampers is rated 4.7 based on 33,856 reviews