Prestige Hampers Reviews

Name: Prestige Hampers
Rating: 4.71

4.7 Rating 32,375 Reviews

94 %

of reviewers recommend Prestige Hampers

Company Reviews

Metrics

4.7

Based on 32,375 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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enquiries@prestigehampers.co.uk

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Prestige Hampers 5 star review on 25th April 2024

Maria Luz Ponce Hernandez

701

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was extremely difficult to complete the purchase Hated thats If they deliver well then this rate will change. I do not see my message anywhere and I had to keep starting again. At one point there were two gifts. The site might need review”

Helpful Report

Posted 2 months ago

Dear Linda, thank you so much for taking the time to share your experience with us at Prestige Hampers. Your feedback is incredibly valuable to us, and we truly appreciate your honesty. We sincerely apologise for the difficulties you encountered while trying to complete your purchase. We understand how frustrating and time-consuming it can be when the website does not function as expected. We're sorry for any inconvenience caused by the multiple instances of starting over or experiencing issues with your message not being displayed. I can confirm the message is on the order. Your suggestion to review our site is duly noted. We are always striving to improve our platform and ensure a seamless shopping experience for our customers. Best wishes, Katie

Posted 2 months ago

“Expensive for what you get. Plus, the postman said that there was an additional £5 postage that needed to be paid. Since I had paid the delivery charge, this made no sense.”

Helpful Report

Posted 3 months ago

Dear Audrey, thank you so much for taking the time to share your feedback about your experience with Prestige Hampers. We truly appreciate your honesty and for bringing these issues to our attention.

Posted 3 months ago

“Great shame, our company contacted Presitge Hampers regarding receiving no tracking details to monitor progress of our order. We used the ‘contact us’ form with our contact details plus order number as requested. Orders should receive tracking updates. We had to contact our customer to see if they received our gift hamper. When Prestige Hampers contacted us they asked for shipping address. Was too late by then. Next year orders we will select another Hamper company.”

Helpful Report

Posted 4 months ago

Hello Kuul, Thank you for your review. We are so sorry to hear that you did not receive the tracking details. This is usually sent automatically from our courier. I will raise this with our Dispatch Manager. Warm regards, Rosie

Posted 4 months ago

“Last year and again this year, you ask what day do we need the delivery, and you delivered a week earlier. Will shop around next year.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. Best wishes, Katie

Posted 4 months ago

“Why deliver on the 13th when we asked for the 20th”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to let us know about your experience with Prestige Hampers. We appreciate your feedback and apologize for any inconvenience caused. We want to make sure every customer is satisfied with the products and services we provide. I am so sorry to hear that your order has been delivered earlier than expected, and for any inconvenience this may have caused you. In peak periods such as Christmas, Valentine's Day and Mother's Day, please be advised that orders can be delivered early to avoid network congestion within Royal Mail dispatch.

Posted 4 months ago

“I specified a daye and it was dellivered 5 days early not really good enough when its a Christmas present. Customer Service reply read the terms and conditions basically tough. Have used before no problems and very happy what a shame but i will not be using again.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to provide us with your feedback on Prestige Hampers. We apologize that your experience was not satisfactory and we understand your disappointment in having your Christmas present not delivered on your desired date. It is unfortunate that customer service directed you to read the terms and conditions rather than providing a helpful response and we will look into this situation. We would be grateful if you can provide further insight as to how we can make things better. Your input is highly valued and appreciated. Thank you for taking the time and we look forward to hearing from you soon.

Posted 4 months ago

“I got an option of a date I would like it to delivered to a family member as a gift but it ended up much later If they cannot commit to this then they should give you the option as nobody was in the day it was getting delivered and a bit of hassle now to collect it.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to leave us your review, David. We are sorry to hear that the delivery of your gift hamper happened much later than the date you requested. We do understand how inconvenient and frustrating this must have been and we apologize for the inconvenience. We apologize for not delivering your hamper on the date you selected and for any hassle that you have experienced now to collect it. Once again, thank you for this feedback. We value your opinion and take this kind of feedback very seriously.

Posted 4 months ago

“Hello to be honest the payment page is a nightmare , needs to be made super simple .”

Helpful Report

Posted 4 months ago

Hello Timothy, Thank you for your review. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Kind regards, Tom.

Posted 4 months ago

“Your products are good, but your website was very frustrating to use. First, I was ordering 2 items for delivery to the same address, and had to enter the delivery information and message twice. It seems that you should have a feature which would allow a customer to send multiple items to 1 address. Second, after entering my credit card info, the web-site said it was accepted. Then, I tried 3 times over the space of 5 minutes to click on the ORDER NOW button, and there was no response. Then I engaged the CHAT BOT for help, and all it could do was say that it didn't understand and would contact an agent....but all the agents were unavailable. Finally, a few minutes after that, the payment section of the checkout screen said that my order was received. A few minutes after that, the page converted to a confirmation page with my order number. In summary, happy with the products, unhappy with the web page experience.”

Helpful Report

Posted 4 months ago

Thank you so much for sharing your experience, William. We really appreciate you taking the time to let us know your opinion and apologize for the frustration you encountered while ordering with us. We understand that it would be more convenient for customers to be able to send multiple items to the same address in one go and understand the issues you’ve encountered with the live chat facility. I will pass your comments on to the relevant team to be looked into. Again, many thanks for your valuable feedback.

Posted 4 months ago

“Getting difficult to order more than 1 sample of the same product. And you charge twice the delivery.... Not sure I will continue to order with you. Regards, Evelyne Jourdren”

Helpful Report

Posted 4 months ago

Dear Evelyne Jourdren, We truly appreciate you taking the time to provide us with your feedback about Prestige Hampers. It is very important to us that our customers are satisfied with our services and products, and we regret to hear that yours was not to your expectations. Kind regards, Tom.

Posted 4 months ago

“I found the site difficult to navigate especially the payment screen as the chat box got in the way.”

Helpful Report

Posted 4 months ago

Thank you so much for your feedback, Janet! We really appreciate you taking the time to let us know about your experience. We're sorry that you found it difficult to navigate, especially regarding the payment screen and the chat box getting in the way. How can we improve in this area to make things better for you?

Posted 4 months ago

“The website was awful to access via mobile devices - the page wouldn't let me proceed after inputting delivery address or any other details and therefore I had to log in onto a friend's laptop / desktop to actually place the order. I asked other family members and friends to attempt to see if they shared the same issue and they did. At points where either payment or delivery details were required, the screen did not have a button to proceed, so we were stuck on that page. Because of this I was unable to order the Hamper and wait until I had access to a computer, which I do not own. I definitely think this needs to be reviewed as it makes purchasing products much more difficult.”

Helpful Report

Posted 4 months ago

Hello James, Thank you for your review. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Kind regards, Tom.

Posted 4 months ago

“Web site not very intuitive and hard to use on a mobile device.”

Helpful Report

Posted 4 months ago

Hello Auston, Thank you for your review. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Kind regards, Tom.

Posted 4 months ago

“Very disappointed with this hamper . Goods are probably worth about £15 retail Cheap cardboard filling to pack it out . Cheap basket . Have to try and top this up somehow to make it look reasonable Would not order again”

Helpful Report

Posted 5 months ago

Hello Shirley, Thank you for your review. It is upsetting to hear that you were unsatisfied with the number of blooms in your bouquet. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Tom.

Posted 5 months ago

“Hard to fond cyber Monday coupon No longer has my address book”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave your review about Prestige Hampers. We sincerely appreciate your feedback and apologize for any issues you experienced in regard to our Cyber Monday coupon code. We are sorry to hear that you no longer have access to your address book. I will feed this back to our team. Again, we apologize for the inconvenience and thank you again for your review.

Posted 5 months ago

“The bottom of the wooden box was not attached properly and thankfully I didn't lift it up by the handle because both bottles of wine would have fallen out and smashed to pieces on my floor. I managed to put it back together but I still don't feel confident about the quality of the box. I bought it as a Christmas gift so I will have to let them know to be careful with it. Also, the bottles were really dusty inside and it doesn't seem like they have been treated with much care. For the price, I would have expected much better. I find that this lack of quality is becoming increasingly common in the UK nowadays. Companies want the customers, but they don't want to make the effort to deliver what they promise.”

Helpful Report

Posted 5 months ago

Thank you very much for taking the time to share your experience with us, Adam. We appreciate your feedback and apologize for the issues you've encountered with your hamper. We are sorry that the bottom of the wooden box wasn't attached properly and for the dust on the bottles. We take pride in the quality and care of our hampers, so it's upsetting to hear that you were disappointed with your order. I will raise this with our supplier. Thank you, Katie

Posted 5 months ago

“I expected the gift hamper would be delivered by your staff nothing was mentioned that delivery was by Royal Mail !”

Helpful Report

Posted 5 months ago

Thank you for your feedback, Theodore! We appreciate that you took the time to let us know about your experience. We apologize for the fact that you were not informed that the gift hamper would have been delivered by Royal Mail. We do advise this on the website.

Posted 5 months ago

“Was too spicy”

Helpful Report

Posted 6 months ago

Thanks so much for taking the time to review Prestige Hampers, Paige! We really appreciate your feedback and we are sorry to hear that your hamper was too spicy for your liking. I will feed this back to our supplier. Warm regards, Tom

Posted 6 months ago

“No I didn't like your web site - i am a repeat customer but it did not recognise my email address or password so had to try and set up another account - and it wouldn't do that either. So logged in under facebook and was able to place an order. Then i looked up my previous 2 orders but it only gives my address (the sender) and not the recievers address - Then you want 5.99 for tracking delivery when it should be free. Not Impressed”

Helpful Report

Posted 10 months ago

Thank you for taking the time to provide us with your feedback, Malcolm. We understand how frustrating it was to not be able to quickly set up an account and view the recipient's address for your previous orders. We apologise for the inconvenience, and I will feed this back to the relevant department. Best wishes, Katie

Posted 10 months ago

“Usually very happy with the product and the service but this Father's Day hamper wasn't delivered on time...very disappointed!”

Helpful Report

Posted 10 months ago

Hello Richard, Thank you for your review. We are very sorry for any disappointment caused while using our services on this occasion. I can understand this with your order not being delivered on time for Father's Day. I will raise this with our Dispatch Manager. Warm regards, Tom

Posted 10 months ago

Prestige Hampers is rated 4.7 based on 32,375 reviews