When ordering my Makita Hammer drill DHR171 l rang yourselves and asked for advise which was given and found very helpful from placing the order on line things went down hill from there. l received a text from DPD at 8.47 on the following day to say my parcel would arrive between 12.15 - 13.15 the parcel was not delivered between these times at some point l received a text to say the parcel had been delivered with a photo attached showing the parcel out side some white PVC French windows showing a lady suede slippers receiving the parcel and the address was given as Leeds and a name of Whitehead. We live in a Grade 2 listed Cottage and the doors are solid oak not PVC this advised the parcel had been delivered at 12.20. Once received l called your office at 12.51 and explain this to the lady she advised that she had a picture of the parcel outside a green door at N03 South Clough Head we own no 3 that is also a solid oak door all the information was incorrect she said she would call me back this never happened which is very disappointing. l came out of work to take delivery which never occurred. South Clough Head is a private track so on my back to work l thought about the green door there is a pastel green door on the Barn next door so l knocked on there door the Delivery driver had knocked on the door and left the parcel on there door step the neighbour handed the parcel too me . l still have not received a call from Power Tool World again very disappointing l look forward to that call. At present l am looking at buying the Makita site radio and l wanted to buy this from yourselves but undecided at the moment