Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Price was very good. I ordered a battery and chose free delivery, nevertheless, the battery arrived 2 days early. I had phoned the supplier for some advice prior to ordering and the man I spoke with was very unhelpful. My main complaint however is that the £120 battery was in a small box and had no padding whatsoever. I have tried the item and it seems fine but more through luck than judgement. I got away with it this time but I wouldn't use this company again for anything that I consider delicate.”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. Thanks for bringing the packaging to our attention as this issue is always very much at the forefront of our mind and represents a tricky balancing act. We recognise the necessity for robust packaging to protect the expensive tools we sell, but at the same time also appreciate our inherent responsibility to be as ecologically ethical as we can be, minimising our carbon footprint, impact on landfill and on the wider environment. We sincerely value your comments however and will review them accordingly. Thank you for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Change your courier and ensure that more that you use bubble wrapping to protect the box”

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Posted 4 years ago

Hi, thank you for your feedback. We are sorry to hear of the damage you have experienced on the delivery of your order. Whilst our courier partner may have let you down on this occasion I would like to highlight that they are ordinarily exemplary at what they do and are a trusted partner. We are also very conscious of our footprint on the environment and use as much recyclable packaging as we possibly can to minimise our impact, whilst just using enough packaging to ensure the safe arrival of our customers’ orders. Thank you for bringing this to our attention and also for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“The product I received was very good , my complaint is the article cost just over £50 , but I had to pay nearly £20 in carriage as I live in Inverness . Power tool world is a good company but I find this very unfair . It is within the uk . Gordon Henderson .”

Helpful Report

Posted 4 years ago

Hi , thank you for the feedback. We are surprised to read this as we can see that you paid £9.95 delivery charge. Thank you for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“I your feel you policy's imposed on the delivery company made it difficult for the item to be delivered. No leave in porch, not able to leave parcel at one of their delivery points. They had to try to deliver the item 3 times . the third time they did deliver after I left a virtual begging note on my door. Other wise the item would have been sent back to yourselves and you loosing your sale and me wondering if I would get my cash back.”

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Posted 4 years ago

Hi , thank you for the feedback. We are sorry that this delivery did not meet your expectations & apologise for any inconvenience . Happily your parcel arrived safe & sound. Thanks for your order - dave@powertoolworld.co.uk

Posted 4 years ago

“Delivery is ridiculous. I received more than a week later.”

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Posted 4 years ago

Hi, thank you for your feedback. We are sorry to hear that your delivery fell outside our specified timeframe but can see you scheduled a redelivery at a more convenient time for yourself. Apologies again and thank you for your order. Kindest regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Zero communication regarding returns of poor item. Wont be using this company again”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. We are sorry to hear of your issue but can’t locate any contact from you regarding your order or concerns thereon. A member of our Customer Service team will reach out to you today to extend our support. Kindest regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Brought a trend worktop jig and bag , was in stock but not available when delivers and I opened jig today and damaged”

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Posted 4 years ago

Hi, thank you for your feedback. We are sorry to hear of this, a member of our team will reach out to you to extend our support regarding your damaged item. Kindest regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“The insistence on someone signing for the delivery made it stressful. I was out at work each time a delivery was attempted. Why can’t the package be left in a safe place like other organisations do?”

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Posted 4 years ago

Hi, thank you for your feedback. We would like to apologise for the inconvenience caused in receiving your parcel. DPD do have options if you are not going to be in such as rescheduling delivery for another day or leaving with a neighbour. We request that the goods are physically handed to a customer or a neighbour - albeit at a safe distance currently - to minimise the amount of lost orders and to mitigate the frustration that this can cause customers. Thank you for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Very poor customer response. The product I'd ordered got damaged during shipping and I could see from the tracking that it had gotten so far and was then heading back. I contacted them to find out why there was a delay in delivering and they said it was with the Returns team awaiting processing. I argued that it was not a return but damaged in transit and I was told that that was company policy. When I phoned again it turned out that they had received damaged product 4 days prior and were still "processing" . Customer Service could still not see why this was not my problem - I just wanted the goods I'd ordered. Eventually I received the goods after 10 days when it should have been 2. Never got an apology or notification or anything. Won't use again.”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. We would like to apologise for any inconvenience this has caused. We have to process returns strictly in order to try and be fair to everyone, especially at this time of year when due to exceptionally high volumes of deliveries there are inevitably more returns. Our customer service guys are working extremely hard under difficult circumstances to get through our recent backlog . Thank you for your patience while we addressed this for you and thanks for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“I cant give a good review, as I didn’t received the item. Its been sent out but never arrived. Two days later i tracked DPD and it said it was sent back to the seller...”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. We are sorry to hear this, but can see that our courier partner did make three separate attempts to make the delivery to you. After three attempts, the couriers are mandated to return the goods to ourselves. As you note, a full refund has been completed on the order for you. We hope to see you return in the future. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Very prompt service BUT let down very badly by the delivery firm (DPD) all because they can’t follow basic orders! And because of that it impacted on my work, it cost me money because I couldn’t charge battery’s. Will order again but will insist don’t use them!!!”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. We are very surprised to hear this as our courier partner is usually exemplary and offers a fantastic and reliable service, especially in the current climate. As we use the same company for all of our deliveries we would urge you to trust us with your orders as I am sure the issue wouldn’t be replicated in the future. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“When I received the drill, the plug on the charger was broken. Not a problem, I contacted customer services who were great and sent me a return label which I printed out and had to find my nearest drop off point to drop off. I had been asked if I would like a refund or replacement, I stated I wanted a replacement as it was a present. I heard nothing so messaged a couple of times requesting when the replacement might be arriving. Then I get an email saying I’m getting a refund. No explanation. Really disappointed and had to wait a week for my refund to clear before I could order another one with another company. You were great with getting item delivered quickly and organising return, but no good with the communication after I returned the drill. An email apology would have been nice, at least I would have known what was going on and you possibly couldn’t replace the item, but having to chase you was not good, and it was you that gave me the choice of replacement or refund, then decided to give me a refund even though I had twice requested a replacement. Fortunately there are a lot of companies similar to yours, so plenty of choice to go elsewhere and I actually got it a few pounds cheaper.”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. We are sorry to hear this and we hold our hands up on this. Our care and attention on this occasion was not up to our usual standards and we have identified and addressed an issue that will prevent this experience from being replicated in the future. We do thank you for your patience whilst we resolved this for you and I apologise that you were forced to chase us for timely responses. We do hope you give us an opportunity to redeem ourselves in the future. Kind regards, Ian@Powertoolworld.co.uk.

Posted 4 years ago

“I received half my order late as I’d paid for Saturday delivery and received it on Monday. so I had to make other arrangements at work due to needing it at work Monday, as I was working away i had to struggle all week without it . Then it was damaged. Dpd collected and I don’t have no clue when I’ll be getting a replacement.”

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Posted 4 years ago

“Ordered a £5 item and paid £5 for postage and to took 5 days to get to me. Newton Aycliffe is around 100 miles to my house, I have had items delivered the next day from further away.. not impressed”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. I am sorry to hear of your disappointment but as the order was placed on 28/10 using the 1-3 working day delivery service the order was delivered on 02/11 in line with our window. Don’t forget if you need a tool or product as soon as possible we do offer a next day delivery service for a very small fee. We do thank you for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“While your initial price and service at the point of sale were good, with speedy delivery, your subsequent customer service in dealing with faulty products is very poor. I purchased a Makita drill bit accessory set about two weeks ago. I only used the drill bits for the first time yesterday to drill into standard house walls to hang a coat hook and mirror and four of those bits failed. One bent, and three rounded off at the top and were unable to drill into standard brick. When I emailed you about the poor quality and asked for a refund, you brushed me away with a comment that it’s a consumable item so not refundable. I could understand if it was wear and tear over a long period of use, but this was the first use and they failed almost immediately when used. Very poor after service.”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. I am sorry that the provision of the warranty information wasn’t as expected or hoped for, but in the trade environment this does represent the quickest turnaround in getting the issue addressed for you. Please don’t hesitate to get in touch should you need any additional support – we’ll be happy to help where we can. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Saw been packet in cartoon box without original DeWalt box. I payed for new saw but got feeling like bought second hand saw.”

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Posted 4 years ago

Hi, thank you for your feedback. We would like to reassure you that we only supply genuine and UK supplied original manufacturers products. That said, occasionally product bought in bulk is reworked into individual packaging in our warehouse. Please be assured that the tool you received is indeed brand new. Thank you for your order. Ian@Powertoolworld.co.uk

Posted 4 years ago

“Tool broken after 5 days use And it to go back to bosch for repair not back to the seller for an exchange Not ideal when you just want/need a tool to get on with the job”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. We are surprised to hear this as the feedback that we have received for this product has been most positive. If you need any support in arranging a warranty submission please don’t hesitate to contact us so we can extend our assistance. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“My order was faulty, instead of sending a new one or refunding, a long winded process to return through Makita instead which I find extremely unhelpful. May aswell have just gone to screw fix like originally planned”

Helpful Report

Posted 4 years ago

HI, thank you for your feedback. I am sorry the provision of the manufacturer warranty process wasn’t as hoped for, but can reassure you that this represents the quickest solution in order to get your goods back up and running as planned. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“A free spare battery was an incentive to buy the tool. Unfortunately Karcher did not have that tool on their list. After spending time phoning power tool and several attempts at filling out the claim form ( which kept saying that tool was not included in the offers) Finally emailed Karcher and the reply stated that they had mistakenly not included the tool in the list and promised to send Me the battery. Guess what? Still have not got the battery!! Sorry Karcher you are getting your Dealers a bad name, saying that the Dealer could have been more helpful.”

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Posted 4 years ago

HI, thank you for your feedback. I am sorry that the manufacturer incentive didn't meet your expectations. Being a manufacture promotion, we are limited in the support we can extend in such instances, but should you need any additional assistance please don't hesitate to get in touch so we can see where we can help. Kindest regards, Ian@Powertoolworld.co.k

Posted 4 years ago

“After trying to deliver my item twice, they took it back and it’s now over a week waiting for my refund. Very disappointed because of lost earnings as I wanted the tool for work. Even as I write, I still haven’t received my refund”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. We are sorry to hear that your delivery was unsuccessful, but can confirm that your refund was completed as requested on 17/09. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

Power Tool World Reviews