Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Purchased a power tool one on the Friday, Saturday delivery, ready for Monday. When the power tool arrived the rubber grip on the handle had a split of around 1" when i contacted customer service i was advised they would offer me a £10 refund on a £430 product or replacement (which wasnt possible as i needed the product for Monday).”

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Posted 4 years ago

Hi, thank you for your feedback. I am sorry to hear that your tool arrived in less than perfect condition, and can confirm that we did indeed offer to refund the £10 given your tight timescales for commencing your work. Thank you for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“the battery is new, but was manufactured more than a year ago. for this I will no longer order products from them”

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Posted 4 years ago

Hi, thank you for your feedback. We would like to reassure you that your battery is a genuine Bosch product sourced directly from the manufacturer here in the UK & as such is covered by the full warranty from your date of purchase. Should you wish to discuss this further please don’t hesitate to contact me directly. Kind regards, Ian@Powertoolworld.co.uk.

Posted 4 years ago

“The courier sent my order back to yourselves and I am still waiting for my refund”

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Posted 4 years ago

Hi, thank you for your feedback. I am sorry the completion of your refund took a little longer than usual, but I can confirm that this has now been completed for you. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Ordered a charger. They tried to deliver it but didn't. The link to the DPD app doesn't work. The deliver company have retuned it to Powertool world but I won't get a refund until it's returned. Why's that my problem? I've got no charger and no refund. Will use my local CBS Tools in Peterborough as usual in future. £49.99 so cheaper anyway.”

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Posted 4 years ago

Hi, thank you for your feedback. I am sorry for the delay in getting this refunded for you. I can confirm that this has now been completed for you and would like to think you will come back to us in future. If you have any queries or need any further support please don’t hesitate to contact me directly. Kindest regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Dear Power tool, on my past purchases from Trend the VAT charge has been refunded . If not for that 5 stars would be awarded.”

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Posted 4 years ago

Hi Stephen , we are not really sure what your concern is here . This is a VAT exempt purchase . You have not been charged any VAT , so there is nothing to refund. If you need any further help in this matter please contact us directly. Kind regards , dave@powertoolworld.co.uk

Posted 4 years ago

“Upon inspection of the kit , the clasp on the box of the drill was defective, in the first instance the Powertool response was good, and I was offered a £10 discount or I returned the whole package (inc the actual drill) for a replacement. However, I needed the equipment so returning it was not an option. I was advised that Powertool would contact DeWalt and see what could be done . Despite chasing Powertool several times now no response - such a simple issue to resolve but really disappointed that when you have paid such a price for equipment it’s not resolved.”

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Posted 4 years ago

“Fast delivery , but missing part of the order”

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Posted 4 years ago

Hi, thank you for your feedback and for bringing this issue to our attention. I can confirm that we have addressed this issue now to your satisfaction. Thank you for your order. Ian@Powertoolworld.co.uk

Posted 4 years ago

“PROMPT AND GOOD SERVICE”

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Posted 4 years ago

“Didn’t respond to query about faulty karcher bad customer service”

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Posted 4 years ago

Hi, thanks for the feedback.I am unable to find any contact from yourself regarding this issue , so will ask one of our customer service guys to contact you first thing in the morning. kind regards - dave@powertoolworld.co.uk

Posted 4 years ago

“Ordered tool arrived broken. Asked for help with exchange for proper one. 1.5 week after still no sign of help. Metabo Saw weight about 30 kg ordered as gift for my husband. After another email I recieved reply I can call metabo myself .. (?) Or they can proccess refund if I will send tool back . Not happy with refund but have no choice. 500£ freezed for good 2 weeks so far... waiting for courier to take it from me and for them to proccess refund. Not happy at all”

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Posted 4 years ago

Hi, thank you for your feedback. I am sorry to hear of your experience, but can reassure you that we liaised with the manufacturer to secure the replacement part for you, but sadly they were not currently available, hence our suggestion to collect the tool for you to refund you. Should you wish to discuss this further, please don’t hesitate to contact me directly. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“great prices very poor web site ordering ordered a big selection of Makita cordless tools when confirmation came through it had doubled my order on everting ended up paying for an extra SDS drill I didn't I didn't want 2 instead of 1 TIP be very careful when ordering check your basket! But partly my fault but they didnt make it as easy as it should be”

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Posted 4 years ago

Hi, thank you for your feedback. I am sorry to hear you had problems whilst trying to place your order. The basket is always available to view at each stage of the ordering process to double check the contents, and don’t forget we are always available to talk to should you need any support whilst placing your order. If you need to return the extra tool ordered please get in touch so we can help you in arranging this. Thank you for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“I traced the goods leaving your premises. On arriving north it then sat for five days in an Inverness Carrier’s depot before transferring to another Carrier in Elgin, prior to receiving the goods. Extremely unhappy with the time to wait for goods and being overcharged with an excessive (IV) North of Scotland unlawful delivery charge.”

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Posted 4 years ago

Hi, thank you for your feedback. Further to our conversation I am pleased we have addressed your concerns and have agreed that the order was delivered within the advised 2-3 working day lead-time to your location. As also explained on our call, the delivery charge is a direct reflection of the charge levied by our courier partner. Thank you for your order. Kindest regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“A 4.0 ah battery was missed from a kit I ordered.”

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Posted 5 years ago

Hi, thank you for your feedback. I am sorry to hear this, but can confirm that we addressed this matter immediately upon receiving notification from you and corrected the situation accordingly. Thank you for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“The Makita tool I ordered was delivered on time and works fine, but the shoulder strap on the carry bag was broken. I asked for a replacement strap and was told by Powertool World that I would have to return the whole lot and then wait for them to return it to Makita for a refund before Powertool World could send me a replacement. I queried this as all I wanted was a strap, but was assured by Powertool World that all Makita staff were on furlough so there was nothing that could be done. I then emailed Makita who relied by return and told me they would send me a replacenent strap.”

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Posted 5 years ago

Hi , thanks for the feedback. We are sorry for our misunderstanding & giving you a bit of a runaround with this. Unfortunately we do not stock spare straps for this bag & our usual supply chain is not currently available to source a replacement. With our customer service team all working remotely their options are somewhat limited in these situations. we would hope to do better next time & thank you for your order. Kind regards dave@powertoolworld.co.uk

Posted 5 years ago

“Il 9 giugno ho ricevuto la merce danneggiata e ho fatto un reclamo. Mi è stato assicurato che il rasaerba ordinato e rotto perchè imballato male, mi verrà sostituito ma ad oggi, a distanza di quasi dieci giorni, non è ancora stato effettuato il ritiro da parte del corriere del rasaerba danneggiato. Mi sembra che i tempi per la risoluzione del problema siano davvero lunghi. Spero di risolvere quanto prima.”

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Posted 5 years ago

“The ordered goods have not arrived. Not even a tracking code, as promised.”

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Posted 5 years ago

Hi, thank you for your feedback. I have looked into this for you and agree that international deliveries have been impacted somewhat by the global situation but we are happy to see that your order has now been delivered. Thank you for your patience and custom. Kind regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“Bought tools worth 800 pounds and the SDS broke down after 2 holes in brick, trying to mount the tv. I contacted you stating my issue and I was told to contact Makita for repairs or replacement if necessary. I don't need a repair on a new tool! I need it to work, otherwise, I would have bought a second hand one. I was asking for help on how to deal with this problem and the person ( Stan ) was rude ignoring my messages or not reading the full message. I will never buy from you again nor will I recommend! Extremely bad customer service!”

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Posted 5 years ago

Hi, thank you for your feedback. I have tried calling you this morning to extend our support in getting this matter resolved for you. Please get in touch with myself at your earliest convenience – I will be happy to help you. Kind regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“The wrong postcode was put on the delivery package. As as result it was delayed by three days and I missed a valuable weekend's work. A good response by Ian Fenwick who traced the item, but no apology. Very careless.”

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Posted 5 years ago

Hi, thank you for your feedback. We are sorry for the delay in you receiving your parcel. Unfortunately the postcode you provided at the time of placing your order flagged up as invalid in our courier partners system, causing your parcel to be held at the delivery hub. As you note however we rectified this for you promptly once this was brought to our attention. Thanks again for your order, kind regards Ian@Powertoolworld.co.uk

Posted 5 years ago

“I paid with Amazon pay then Power Tool World used my address in amazon which was wrong one and I still have not receive my package after 12 days”

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Posted 5 years ago

Hi, thanks for the feedback .We are surprised to read this as our courier partner has this as signed for and delivered the day after you placed your order to the address you entered. Kindest regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“Unfortunately my order was missing items, took days to get it sorted, countless emails, a lot of time wasted. Would think twice about using them in the future, real shame.”

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Posted 5 years ago

Hi, thank you for your feedback. I am sorry this issue took a day or two longer than it usually would, but as we are all working remotely currently due to the ongoing issues in the country, it is difficult to get such situations resolved promptly as we still need to carry out the necessary checks whilst doing so to protect our workforce's wellbeing. Kind regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

Power Tool World Reviews