Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.84

4.8 Rating 43,943 Reviews

97 %

of reviewers recommend Power Tool World

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

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“Useless customer service as outlined. Ok for DIY people but for contractors that need kit not replacing brand new equipment a asap is unacceptable.”

Helpful Report

Posted 2 weeks ago

Hi H, Thank you for taking the time to leave a review. We’re genuinely sorry to hear about your experience and understand how frustrating it is when equipment issues impact your work, especially when time is critical. As an independent e-commerce business, we don’t have nationwide physical stores or the same logistical capabilities as large national chains. While we always aim to resolve issues as quickly as possible, replacement of brand-new equipment does require assessment and coordination with manufacturers, which can unfortunately take time. We do our best to be transparent about our processes and are always working to improve our service. We truly value feedback like yours, as it helps us identify where we can do better. If you’d like to discuss this further, we’re more than willing to review the situation again and see what we can do to help. Thank you for your understanding. Kind regards, Power Tool World

Posted 1 week ago

“Always good prices, very quick delivery, good customer service if you have a question.”

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Posted 2 weeks ago

“Can’t give anything higher as contacted PTW wanting to return an item over a week ago. Have had no response apart from this email asking me to review!”

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Posted 2 weeks ago

“Absolutely terrible would never use again should of got next day delivery. After hours and hours of phone calls without anyone answering and several emails got my goods around 10 days later Absolutely useless company”

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Posted 2 weeks ago

Hi Colin, We are really sorry to hear about the delay and the difficulty getting through. This isn’t the service we aim to provide. Thank you for bringing this to our attention. We are currently working to improve our communication and response times. Warm regards, Power Tool World

Posted 1 week ago

“Quick delivery, exactly what I needed, great!!!”

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Posted 2 weeks ago

“A great range of products and well priced products.”

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Posted 2 weeks ago

“Excellent company to deal with.”

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Posted 2 weeks ago

“Very quick to deliver”

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Posted 2 weeks ago

“Great product, great price, great service.”

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Posted 2 weeks ago

“A good service when I used this company.”

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Posted 2 weeks ago

“PTW seemed like decent value but when I found the saw I was after on their website at 30% lower price than anywhere else, even cheaper than some s/h ones, I just assumed it was a scam! After research I decided PTW was legit after all and ordered my saw - using PAYPAL just in case - and was pleasantly surprised. Excellent communication, saw arrived when they said it would using a reputable reliable courier ( DHL - also good communication and arrived at time stated ) So a very happy customer, would definitely use them again and have already recommended them to a friend.”

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Posted 2 weeks ago

“Great online business keeping you informed of your order”

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Posted 2 weeks ago

“I have a return waiting to be replaced courier turned up to take my goods but had no replacement no reply no accessories in box cannot phone anyone and never get a reply from my emails please tell what I can do service is awful”

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Posted 2 weeks ago

Hi Mark, I’m really sorry to hear about the return and the lack of communication. This isn’t the service we aim to provide. We’ll investigate your order immediately, arrange the appropriate next steps (replacement or refund), and a member of our team will be in touch with an update. Thank you for bringing this to our attention. Warm regards, Power Tool World

Posted 1 week ago

“Excellent fast delivery”

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Posted 2 weeks ago

“Very good service and delivery”

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Posted 2 weeks ago

“Product is what is exactly explained And delivery time and communication is brilliant. I'm happy with my purchase from this company. I recommend”

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Posted 2 weeks ago

“Great tool but !! I did ask why my billing address was not on the invoice for work both addresses are where I live your site says you would get back to me within 24 hrs but you haven’t so I get a dig from work thanks The pic is what it should be !!”

Helpful Report

Posted 2 weeks ago

Hi Paul, Thank you for your review and for your feedback. We’re glad to hear you find the tool useful. We’re sorry for the frustration caused by the invoice and the delay in our response. To clarify, the billing address shown on the invoice is automatically generated from the details entered by the customer at checkout, and unfortunately we’re unable to modify billing addresses after an order has been placed. That said, we understand how important this is for work-related purchases, and we appreciate you bringing it to our attention. We’ll also review our response time to ensure we’re meeting the 24-hour support window stated on our site. Thank you for your understanding, and please don’t hesitate to reach out if you need help with anything else. Kind regards, Team Power Tool World

Posted 1 week ago

“Didn’t turn up next day as advertised. Had some one wait at home for this . So next day was due to be delivered had to have it put over side gate which was done but was only protected by its own box no other protection luckily it hadn’t rained that day not impressed”

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Posted 2 weeks ago

Hi Mark, We’re really sorry to hear your delivery didn’t arrive as promised and that the protection on arrival wasn’t adequate. That isn’t the experience we want for you, and we understand your frustration. We appriciate your feedback and we will look into this further. Kind regards, Team Power Tool World

Posted 1 week ago

“Greetings price and good delivery”

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Posted 2 weeks ago

“Excellent Service Received. Quality Milwaukee products. Excellent price, Fast Delivery. In one word, Briliant. Thank you cery much.”

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Posted 2 weeks ago

Power Tool World is rated 4.8 based on 43,943 reviews