Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.84

4.8 Rating 43,943 Reviews

97 %

of reviewers recommend Power Tool World

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

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“As described, arrived on time, many thanks”

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Posted 2 weeks ago

“As ever, fantastic prices and delivery. The only reason why one extra star is missing is that yet again my last power tool purchase was not sent in an original Makita box but loosely in a white box instead”

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Posted 2 weeks ago

“Tool was well priced and arrived next day. Can’t ask for much more”

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Posted 2 weeks ago

“good price free post”

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Posted 2 weeks ago

“Item never arrived. Tried to contact you on many occasions had no response, have now instructed my bank to seek refund. Wish I had read reviews firat as it appears im not the only one. Would not recommend Would not use again”

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Posted 2 weeks ago

“Quality product”

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Posted 2 weeks ago

“excellent tool delivered quickly and carefully thanks will use you again when needing a well priced tool .”

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Posted 2 weeks ago

“Brought a impact gun set and apparently got delivered but can’t find the delivery and this was couple weeks ago and still haven’t had any help”

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Posted 2 weeks ago

Hi Carl, I’m really sorry to hear you’re still unable to locate the delivery and haven’t had help after a couple of weeks. This isn’t the service we aim to provide. We’ll look into your order immediately, check the delivery status, and arrange the appropriate next steps. A member of our team will be in touch shortly with an update and resolution. Thank you for bringing this to our attention. Warm regards, Power Tool World

Posted 1 week ago

“Dreadful customer service Charged me £30 more than the advertised price - yet haven’t responded to my emails about this. Item was delivered 3 days late - yet haven’t responded to my emails about this. I would not use this company again”

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Posted 2 weeks ago

Hi Chris, I’m really sorry to hear about the pricing issue and the delay, and for not getting back to you promptly. This isn’t the service we aim to provide. We’ll look into your order, verify the price discrepancy, and address the delivery delay. A member of our team will be in touch shortly with the resolution and next steps. Thank you for bringing this to our attention. Warm regards, Power Tool World

Posted 1 week ago

“I received a genuine DeWalt power tool within a couple of days of the order, for a significant lower price than any other store. I registered the tool on DeWalt website for a warranty extension. Will buy from them again.”

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Posted 2 weeks ago

“good tool I like everything”

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Posted 2 weeks ago

“Quick delivery, great website with lots of stock! Easy and quick transaction! And very good prices!”

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Posted 2 weeks ago

“Excellent website, very competitive pricing and quick, reliable delivery. Reminded to register for extended DeWalt warranty. Excellent buying experience. 👍”

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Posted 2 weeks ago

“I placed my order on 29th Nov & as at 13th Dec I have still yet to receive it. Your courier DHL is useless as is their chat bot. DHL attempted to deliver on 2nd Dec 1hr 50min befor their scheduled time & claimed we were not in,which was a complete lie,because we were.They then said it would be delivered on the 3rd,but it was delayed,so DHL claim,it was then scheduled for the 4th,but again delayed.The only reason for the delay was that DHL decided they didn’t want to deliver my parcel on those days. It then went out for delivery on both the 5th & 8th Dec.I watched the journey on tracking & on both times at about 3.45pm a message came through to say they couldn’t access the property.This again was a complete lie as DHL had sent a photo of my back door on the 2nd Dec!! I tried ringing both DHL & PTW on 5th Dec,during office hours. On both 5th & 8 th Dec a automated message said the phone lines were closed. I emailed the contact centre & have asked for a refund & compensation for all the inconvenience & time wasting. An email said I would get a refund once DHL had returned the parcel. I rang again on 12th,but got tired of waiting for someone to answer the phone! Terrible customer service from PTW. The driver at DHL ought to be sacked For lying & trying to put the blame on the customer for non delivery.”

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Posted 2 weeks ago

“Efficient service very quick delivery and best price.”

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Posted 2 weeks ago

“This is best impact driver i have ever used.”

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Posted 2 weeks ago

“Item received very well packed will be shopping with yourselves again”

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Posted 2 weeks ago

“Fast delivery, well packaged. Occasionally good prices. Especially on batteries and body only tools.”

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Posted 2 weeks ago

“So powerful… I was in shock… I’ve been on the tools for 26 years. Buy it, you won’t go wrong.”

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Posted 2 weeks ago

“Good price - great service”

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Posted 2 weeks ago

Power Tool World is rated 4.8 based on 43,943 reviews