Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“I am still waiting for you to send an item to me that was missing from my order, Your colleague, Lauren seems to want me to blame the carriers for opening the box en route. I am confident that this did not happen.”

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Posted 1 year ago

“Order two Makita batteries never going to waste of time that was”

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Posted 1 year ago

Hi & thank you for the feedback. Please accept our apologies for the inconvenience & frustration this has caused . We can see from the tracking that our courier partner somehow failed to deliver & eventually returned your parcel to us. We would like to reassure you that as soon as we were made aware of this we issued an immediate refund. Kind regards - PTW

Posted 1 year ago

“I'm not at all happy as I have not recieved my order”

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Posted 1 year ago

Hi & thank you for the feedback. On investigation the tracking shows delivery at 17.48 on November 22nd. If this is not the case, please contact us directly. Kind regards - PTW

Posted 1 year ago

“Tool broke within a day.”

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Posted 1 year ago

Hi & thank you for the feedback. On investigation I can see that you have been in contact with our customer service department & they have requested some further information in order that we can replace the tool for you. Please contact me directly if you need further assistance with this. Kind regards - dave@powertoolworld.co.uk

Posted 1 year ago

“They put a Milwaukee nail gun on black Friday sales, stock was showing as available on their website, so I placed my order. After a few days my order was just cancelled and refunded, only to find the same nail gun at nearly £800 from £420. I was able to source elsewhere for £440.”

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Posted 1 year ago

Hi & thank you for the feedback. We would like to apologise for the inconvenience & frustration this has caused. Unfortunately we had a stock issue in our warehouse on the Milwaukee nail gun & were unable to fulfil your order & refunded as soon as this came to light. We would like to reassure you that the displayed price of £800 is our "Out of stock" price & in no way reflects any attempt to inflate the cost to yourself. Once again , please accept our apologies. Kind regards - PTW

Posted 1 year ago

“Customer Service skills non existent. Have to pay for your own return's. Poor service from start to finish. Would NOT recommend”

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Posted 1 year ago

Hi & thank you for the feedback. We would like to apologise that we are unable to pay for the return of items that were ordered in error. This is a service that we are looking to be able to provide in future. Kind regards - PTW

Posted 1 year ago

“Tried to order angle grinder, but the one I wanted was not in stock. Rechecked a few days later and it was in stock. sent order but received a smaller version and different model.Contacted customer service, no problem will refund if it is sent back. Refused to collect item from delivery point, so had to get a carrier to return it at my exspense, no acknowledgement of receiving this item, and will not answer emails, what a company, now you have the cheek to ask for a review of my experience. I have had to take this further under the Sale of Goods act to get this sorted.”

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Posted 1 year ago

Hi & thank you for the feedback. We would like to apologise that our service did not meet your expectations. On investigation I can see that you tried to cancel your order after the grinder you ordered had been dispatched. We do not offer to pay for returns of items ordered in error although this is a service we are looking to provide in future. Kind regards - PTW

Posted 1 year ago

“I have made complaint about not receiving my parcel, PTW are satisfied that parcel has been delivered ? Because Dpd said it has ? None of my neighbours have accepted a parcel for me !”

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Posted 1 year ago

Hi & thank you for the feedback. Thank you for bringing this to our attention & accepting our offer to put this right for you. Kind regards - PTW

Posted 1 year ago

“Very poor service, paid for 2 makita battery with next day delivery. No attempt to deliver and had to wait over 2 weeks for my money back!”

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Posted 1 year ago

Hi Aaron & thank you for the feedback. Please accept our apologies for the inconvenience & frustration this has caused. We would like to reassure you that as soon as we were made aware of the issue we immediately raised an investigation with our courier partner. Once completed we issued a full refund at our earliest opportunity. Kind regards - PTW

Posted 1 year ago

“I wasn't going to leave a review but an invitation to leave one was received!! I wouldn't recommend using this company. Ordered Dewalt battery and charger on a 1 - 3 day delivery. Five days later, nothing, no communication to say the order was dispatched. Tried telephoning, just an automated message. Tried emailing- no reply!! Live chat, managed to communicate with someone. Given an excuse due to many orders received there is a backlog. Promised my order will be dispatched asap. Following everything I receive a message to say the charger is out of stock!!!! Six days from ordering and no goods..... joke of a service.”

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Posted 1 year ago

Hi Neil, Thank you for the feedback. Please accept our apologies for the inconvenience & frustration this has caused, we have genuinely been much busier than expected so emails have taken a little longer than usual to respond to. Unfortunately, when this eventually came to light we had no stock available to fulfil your order despite our offer to the contrary, leaving our only option to refund you in full. Kind regards - PTW

Posted 1 year ago

“Would love to review it but I didn’t ever receive it, was told it was left on my doorstep which it wasn’t and haven’t heard back from the company”

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Posted 1 year ago

Hi & thank you for the feedback. Please accept our apologies for the inconvenience & frustration caused while the investigation was completed. Thankfully , we can see from the tracking that the replacement found its way to you. Kind regards - PTW

Posted 1 year ago

“Very good service”

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Posted 1 year ago

“The same reason as above - faulty battery, case raised, waiting for an upgrade/replacement.”

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Posted 1 year ago

Thank you for the feedback. I can see you have been in communication with our customer service team & a pre paid returns label has been issued to collect & replace the faulty battery. Please accept our apologies for any inconvenience this has caused. Kind regards - PTW

Posted 1 year ago

“Never received, then told was being sent out and received refund a week later. waste of time”

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Posted 1 year ago

Hi & thank you for the feedback. We would like to apologise for the inconvenience & frustration this has caused. On investigation I can see that after 2 failed delivery attempts your parcel was returned to us & despite a redispatch & further delivery attempt our courier partner was unable to locate your specified delivery address & returned the parcel once again. At this point & to avoid further delays we refunded your order in full. Kind regards - PTW

Posted 1 year ago

“I never received my parcel it was delivered to the wrong house! I have emailed you but heard nothing back?”

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Posted 1 year ago

Hi Richard , Thank you for the feedback. A member of our customer service team will contact you this morning. Kind regards - PTW

Posted 1 year ago

“Items arrived in good time good price. That’s where it ends. The box was not fit for a cuddly toy. Two separate orders the boxes arrived open with very little in the way of tap. First box had been repaired by courier but still left in door in a poor state.”

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Posted 1 year ago

Hi & thank you for the feedback. Please accept our apologies for the state of the packaging on your parcels , I have taken the delivery images from our courier partner & fed them back to our warehouse team. If there is any damage to any of the products please contact me directly in order that we can put it right for you. Kind regards - PTW

Posted 1 year ago

“To sell fake products and pass them of as genuine products is fraud.”

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Posted 1 year ago

Hello Lee , We would like to reassure you that you have purchased a genuine UK supplied product sourced directly from Dewalt UK. If you require any help in registering your purchase for the extended warranty please contact me directly at your earliest convenience. Kind regards - PTW dave@powertoolworld.co.uk

Posted 1 year ago

“I give this bad rating because of the delivery from DPD it arrived on monday not friday their excuse was i was not at home they took a photo not even my house was a friend of mine 4 miles away and all the time the courier put the blame on me i was home.DPD the worst couriers around”

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Posted 1 year ago

Hi & thank you for the feedback. We would like to apologise for the inconvenience this has caused, DPD are usually much better than this. Kind regards - PTW

Posted 1 year ago

“Misleading customers through inaccurate descriptions… make sure you know what you are buying.”

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Posted 1 year ago

Hi & thank you for the feedback. We would like to reassure you that we are not trying to mislead our customers & that our listings are under constant review to correct any inaccuracies as they come to light. In this instance we appreciate your confusion but are guided by the manufacturer`s descriptions. The Tstak (II) refers to the box size , with the newer IP54 rated boxes having the designation 2.0 to denote 2nd generation. If you require any help or assistance please contact our dedicated customer service team who are more than happy to help. Kind regards - PTW

Posted 1 year ago

“never received my order it had correct name and address on but aomehow the incorrect postcode im in cumbria my parcel went to someone elses house in seansea powertool world have washed there hands of it with no regard a responsibility to me not getting my parcel and 80 pounds outve pocket , poor after care dont deal with them”

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Posted 1 year ago

Hi & thank you for the feedback. After extensive investigation, we can see that you used the letter S when uploading your order details instead of the letter C & can confirm that this matches an exact postcode & house name in Swansea. Our courier partner has confirmed this has been delivered to the address you specified & closed the claim. We would like to reassure you that were are trying everything possible to retrieve your parcel & will be in contact as soon as we are able. Kind regards - PTW

Posted 1 year ago

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