Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Basically I received the router with half of the bits missing out of the box. This was then sent straight back to Dewalt.”

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Posted 1 year ago

“Batteries are not holding the power much after charging either they are very old or they not genuine Fein batteries”

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Posted 1 year ago

“Purchased two tools for next day delivery on a Sunday so expected on Tuesday. Phoned Wednesday as not received, told next day. Phoned Thursday told upgraded to next day before 12. Phoned Friday and advised could try next day delivery again or cancel. I chose to cancel as wasn't convinced they even knew where the parcel was. Chased refund Monday and finally someone called me on Tuesday to say a manager had agreed the refund while they were still waiting for the parcel back from DPD. I am still waiting for this on Saturday. Everyone I spoke to was pleasant enough but really no one came back to me until the very end. It seems DPD were at fault but an experience like this is enough to put you off. Ordered same goods from two other suppliers with next day delivery and they both arrived so who knows?”

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Posted 1 year ago

“Didn't get my item. I paid for express delivery, but get refund only for the item, not delivery. They could do better.”

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Posted 1 year ago

“Simple and easy to use and order. Delivery was first class. Ordered Friday and delivered Saturday morning!”

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Posted 1 year ago

“Opened boxes 📦 screws all over the box 📦 not happy”

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Posted 1 year ago

Hello Jamie, Thanks for sending in your review to us. We apologise that your order had arrived to you in a less-than-perfect condition. We can understand the inconvenience this has caused you. Upon receiving your review, we have reported this to our courier and have sent you an email requesting further information regarding your delivery. Please continue to liaise with us so we can resolve this for you as best as possible. Kind regards – PTW

Posted 1 year ago

“Find it hard to get hold of power tool world.”

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Posted 1 year ago

Hello Charlie, We appreciate your feedback and apologise for any inconvenience you've experienced in reaching us. For your convenience, please find details of our opening times and the best ways to get in touch with us on our contact page: https://www.powertoolworld.co.uk/contact Thank you for reaching out to us. Our Customer Support Team has received your correspondence, and we kindly request that you continue to work with them to resolve your query. Best regards – PTW

Posted 1 year ago

“No reply in 4 days”

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Posted 1 year ago

Hello Doug, Thank you for sending in your review. We are surprised to hear that you have not received a response from us. We can see that our Customer Support Team contacted you via email to discuss your issue. Please continue to liaise with us to ensure a prompt resolution can be provided. Kind regards – PTW

Posted 1 year ago

“Battery faulty still no resolution”

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Posted 1 year ago

Hello Daniel, Thanks for leaving your feedback with us. We apologise that your battery developed a fault during use. This is a surprise to hear and we are keen to resolve this for you. Upon reviewing this, our Customer Support Team contacted you and arranged for a free-of-charge return to get the battery back to us. Once with us, a refund will be actioned as you requested. We are glad that we were able to resolve this for you and if you need any further help, you can find our Customer Support contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Had to send back item as it was faulty to be told that I hopefully would see a new one the following day of you receiving it after having to chase it up. Got home that night to be told that I had a refund as you had no more in stock. So I could have re ordered one earlier from elsewhere as it was a massive inconvenience not having that item for the time it was being returned to you.”

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Posted 1 year ago

Hello Paul, Thank you for letting us know about your recent experience with us. We are sorry that you received a faulty product. This is never the service we want our customers to receive when shopping with us. We can see that you had spoken with our Customer Support Team who had arranged a free-of-charge collection of your faulty product. This was collected from you at your earliest convenience however we unfortunately had no further stock to send the replacement item you had requested. To ensure there was further no delay in you getting the tool you required, we informed you of this and a refund was issued to you within a few hours of us receiving your faulty item back to us. If you have any further queries, please do not hesitate to contact our Customer Support Team who are happy to help: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“I ordered and paid for a dewalt radio waited nearly two weeks in total only to be told that it had been delivered by courier and signed for , i or none of my family or neighbours took or signed for a delivery I have ask power tool world for copy of signature and other details they are ignoring my request . At the minute I’m 180 pounds out of pocket and I haven’t received my item it’s crazy that a high profile company like this can have such shocking customer service 😡”

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Posted 1 year ago

Hello Peter, Thank you for sending in your review of your recent purchase. Your feedback is important to us. We are truly sorry to hear of the issues you have experienced with the delivery of your order. This is not the usual service our delivery partner provides and we are keen to get this resolved for you. We can see that you are already in communication with our Customer Support Team who are working to resolve this for you as promptly as possible. Our courier’s investigations are imperative to help aid in providing the resolution that you are requiring. Please continue to liaise with our Customer Support Team on this matter and we thank you for your continued patience. Kind regards – PTW

Posted 1 year ago

“very poor indeed”

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Posted 1 year ago

Dear Rob, Thank you for sharing your feedback. We apologise for the poor experience you had with us. We take your concerns seriously and would like to address them promptly. Please contact our customer support team so that we can discuss the issue and work towards a satisfactory resolution. https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“Never got power tool”

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Posted 1 year ago

Hello Rob, We are sorry to hear that your order had not arrived with you when you had expected, we can understand the frustration this caused you. Upon investigating what had happened, our courier partner had attempted delivery to your property twice but no one was available to accept the delivery of your order. Due to this and in line with the correct process, your order was then returned to us and a full refund was processed to you. We are sorry that you had not received what you needed on this occasion. If you are still in need of the items on your order, please do not hesitate to get back in touch and our Customer Support Team can help you re-process your order. You can find our contact details below: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Fed up waiting for delivery of Bosch cordless battery. Needed it to help with important job, nearly finished work now, slowed progress massively as needed second battery. Power Tool World Order No. 1001242597”

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Posted 1 year ago

Hello Steve, Thank you for providing your feedback to us. We are truly sorry that your order had not arrived with you when you had expected. We are keen to find out what happened and to get this resolved for you. We have a 99.26% delivery success rate at getting orders to our customers using our courier partner. On this occasion, we can see that this had not happened. Upon investigating this, our courier advised that they had trouble locating your property so to ensure your parcel was safe, they returned this back to us. At your request, we can see a refund has been actioned on your order. If you are still needing assistance, please do not hesitate to contact our Customer Support Team who are here to help: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Useless 1st order never made it to me contacted customer service they told me i never received it because i was not it after 2 attempts,that was a complete lie always someone home and i have cctv everywhere also a dpd app that alerts me of a coming parcel i had nothing,eventually got a refund after opening a case through PayPal, had to order again costing me more money for paying for next day as i needed the item as i had already been waiting a week for the 1st one,i would avoid using again poor service,use at your peril.”

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Posted 1 year ago

Hello Paul, Thanks for getting in touch and sending your feedback to us. We are surprised to hear of the experience you have had with our courier. Upon reviewing this, our courier tracking information shows that they had attempted delivery over two consecutive days. Our courier has a 99.26% success rate at delivering our parcels to our customers so we are sorry that on this occasion you had not received your order. We can see that within 24 hours of your order being returned to us, this was refunded in full and your PayPal case was automatically closed due to this. As you had placed a second order with us, we have arranged a refund of your next-day delivery charge on this order due to the issues you experienced. If you are still needing assistance, please do not hesitate to contact our Customer Support Team who are here to help: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Terrible experience due to their courier of choice-dpd leaving my £250 sprayer approx 3 miles away in a random garden out in the open with the obviously high value item not wrapped/disguised at all.If it wasnt for the honesty of the householder-I would be seriously out of pocket-lucky me.Dpd provided a useless picture of a garden I had NO KNOWLEDGE of.Shant buy from this company again unless they change their courier firm-I simply cant afford to waste £250 on incompetent delivery-who can!?”

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Posted 1 year ago

Hello Andrew, Thank you for your review of your recent order with us. We are surprised to hear of the experience you have had with our courier. This is not the experience our customers usually have when ordering with us as our delivery partner has a 99.6% success rate in delivering our customer's parcels. Upon investigating we can see that you had spoken to our Customer Support Team regarding what had happened. We are glad that your neighbour retrieved your parcel and provided this to you. Our courier is required to provide us with a compliant photo of the delivery and GPS location to ensure that our orders are delivered safely and fully tracked. On this occasion, this had not happened and we are truly sorry about that. Please rest assured that our Customer Support Team have already reported this feedback to our courier to prevent this from happening again. If you have any further queries, please do not hesitate to contact our Customer Support Team who are on hand to help. You can find out contact details below: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“I’m not happy about this store”

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Posted 1 year ago

Hello Seyed, Thanks for getting in touch and leaving your feedback with us. We are sorry that you were not happy with the service you received. We pride ourselves on the excellent service we provide. Providing excellent service is important to us, so we wanted to resolve this issue as quickly as possible. That's why we reached out to you by phone to discuss it further. As a gesture of goodwill, we had arranged for your order to be re-dispatched free of charge and will be out for delivery with you again. If you have any further queries, please do not hesitate to contact our Customer Support Team who are on hand to help: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Didnt turn up. When i spoke to powertool they said they were investigating, a week later id heard nothing so had to call them, they said they will start a claim but will take over a week. I just needed the batteries, really disappointed in the service.”

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Posted 2 years ago

Dear Toby, We apologise for the inconvenience you have experienced with our service. We understand the delay in our courier’s investigation may be causing some frustration. We take your feedback onboard and are working with our courier to help implement measures to prevent similar incidents. We acknowledge that DPD misdelivered your product and we are actively working with DPD to rectify the situation. Our team will personally oversee your case and keep you updated. We apologise once again and appreciate your patience. If you have further concerns, you can find our contact details here: https://www.powertoolworld.co.uk/contact. Best regards, PTW

Posted 2 years ago

“Efficient and reliable. Perfect service.”

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Posted 2 years ago

Hello Chris, Thank you for sending in your review to us. We are glad that you were happy with the service you received. We pride ourselves on how quickly we can get our products out to our customers and the aftersales service we provide. If you have any other questions, please do not hesitate to get in touch with us. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 2 years ago

“I’m still waiting for my item ordered over 2 weeks ago, supposed to be next day delivery.”

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Posted 2 years ago

Hello Lee, Thank you for taking the time to leave us your feedback, please accept our apologies for the ongoing issues with your delivery. We have raised a full investigation with our courier in order to resolve this issue for you, please be assured that this is not the standard of service that we aim to provide for our customers. A member of our Customer Support Team will be in touch with you directly to advise on the progress of the investigation as soon as an update becomes available. We appreciate your patience and understanding as we work to reach a resolution. Kind Regards - PTW

Posted 2 years ago

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