Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.83

4.8 Rating 45,368 Reviews

97 %

of reviewers recommend Power Tool World

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great all round service and price the quality of the product excellent .. well done all”

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Posted 5 months ago

“Haven’t even received my order as DHL forged my signature and left it on my doorstep, on a busy road, that’s still an active building site 👏🏼 I am also awaiting my refund and explanation as to why it wasn’t left safe with a neighbour or taken back to the depot”

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Posted 5 months ago

Hi Rich, We’re really sorry to hear about the delivery issue and the delay with your refund. This isn’t the experience we want for our customers. We can see that this is all in hand now and resolved. Thank you for letting us know. Kind regards, Team Power Tool World

Posted 5 months ago

“Well described, always excellent priced”

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Posted 5 months ago

“I would not recommend!”

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Posted 5 months ago

Hi Stephen, I’m really sorry to hear about your experience. This isn’t the service we aim to provide. Please drop us an email help@powertoolworld.co.uk and we can look at your issue and offer a resolution. Thank you for your feedback. Warm regards, Power Tool World

Posted 5 months ago

“Power Tool World were well priced and quick with delivery”

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Posted 5 months ago

“Delivered exactly as purchased. Good description of the item, great price and a quality product delivered on time and in full”

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Posted 5 months ago

“Useless customer service as outlined. Ok for DIY people but for contractors that need kit not replacing brand new equipment a asap is unacceptable.”

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Posted 5 months ago

Hi H, Thank you for taking the time to leave a review. We’re genuinely sorry to hear about your experience and understand how frustrating it is when equipment issues impact your work, especially when time is critical. As an independent e-commerce business, we don’t have nationwide physical stores or the same logistical capabilities as large national chains. While we always aim to resolve issues as quickly as possible, replacement of brand-new equipment does require assessment and coordination with manufacturers, which can unfortunately take time. We do our best to be transparent about our processes and are always working to improve our service. We truly value feedback like yours, as it helps us identify where we can do better. If you’d like to discuss this further, we’re more than willing to review the situation again and see what we can do to help. Thank you for your understanding. Kind regards, Power Tool World

Posted 5 months ago

“Always good prices, very quick delivery, good customer service if you have a question.”

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Posted 5 months ago

“Can’t give anything higher as contacted PTW wanting to return an item over a week ago. Have had no response apart from this email asking me to review!”

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Posted 5 months ago

Hi Susie, We’re really sorry to hear you haven’t received a response about returning your item. This isn’t the level of service we aim for. We’ll look into what happened and ensure clearer guidance and faster follow-up in future. A member of our Customer Care Team will be in touch shortly to get this resolved quickly. Thank you for your feedback. Kind regards, Power Tool World

Posted 4 months ago

“Absolutely terrible would never use again should of got next day delivery. After hours and hours of phone calls without anyone answering and several emails got my goods around 10 days later Absolutely useless company”

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Posted 5 months ago

Hi Colin, We are really sorry to hear about the delay and the difficulty getting through. This isn’t the service we aim to provide. Thank you for bringing this to our attention. We are currently working to improve our communication and response times. Warm regards, Power Tool World

Posted 5 months ago

“Quick delivery, exactly what I needed, great!!!”

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Posted 5 months ago

“A great range of products and well priced products.”

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Posted 5 months ago

“Excellent company to deal with.”

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Posted 5 months ago

“Very quick to deliver”

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Posted 5 months ago

“Great product, great price, great service.”

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Posted 5 months ago

“A good service when I used this company.”

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Posted 5 months ago

“PTW seemed like decent value but when I found the saw I was after on their website at 30% lower price than anywhere else, even cheaper than some s/h ones, I just assumed it was a scam! After research I decided PTW was legit after all and ordered my saw - using PAYPAL just in case - and was pleasantly surprised. Excellent communication, saw arrived when they said it would using a reputable reliable courier ( DHL - also good communication and arrived at time stated ) So a very happy customer, would definitely use them again and have already recommended them to a friend.”

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Posted 5 months ago

“Great online business keeping you informed of your order”

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Posted 5 months ago

“I have a return waiting to be replaced courier turned up to take my goods but had no replacement no reply no accessories in box cannot phone anyone and never get a reply from my emails please tell what I can do service is awful”

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Posted 5 months ago

Hi Mark, I’m really sorry to hear about the return and the lack of communication. This isn’t the service we aim to provide. We’ll investigate your order immediately, arrange the appropriate next steps (replacement or refund), and a member of our team will be in touch with an update. Thank you for bringing this to our attention. Warm regards, Power Tool World

Posted 5 months ago

“Excellent fast delivery”

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Posted 5 months ago

Power Tool World is rated 4.8 based on 45,368 reviews