Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.84

4.8 Rating 44,213 Reviews

97 %

of reviewers recommend Power Tool World

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

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“So this story continues. After they refused to send me a replacement LS1110F, it left me in a bit of a pickle, and they knew this. I was in desperate need of a 260mm saw, so decided to buy the LS004GZ01. They and a few other retailers had this saw for £590. At this point, I should point out that I hadn't checked their stock of the LS1110F that I had returned, I just trusted what they said. The LS0004GZ01, was ordered on Friday, and was supposed to arrive on the Saturday, but DHL didn't turn up, and this went on for a further 3 days. It arrived on the following Tuesday. The box that the saw arrived in, was not the box for a LS004GZ01, it was one for a LS004GD201 kit, which had been opened, at PTW, and had the batteries, charger and some of the internal packing removed, and then taped back up. Now, keep in mind that this box normally comes with 3 or 4 of the strong plastic strappings. These had been removed, and replaced with 4 pieces of thin parcel tape on each side. As a result, when the box was picked up, the bottom of the box dropped by around 2-3cm. Also, the saw itself had been put back into the box in the wrong orientation, so that it did not sit correctly into the base of the box. There was no packing inside, to stop the saw from moving around inside the box, and as a result, pretty much everything in the box was damaged. The saw itself looked like it had had a severe impact to its rear, ABS plastic housing, and it was all broken, and misshapen. The motor housing was unlocked and hanging at a weird angle. There were scraped to the aluminium base, and the blade, which wasn't in any kind of packaging, was underneath one of the feet of the saw. The saw weighs over 26.5KG, so the blade was bent. There was no obvious damage to the outside of the box, but there was a lot of damage to the inside of the box, where the saw had been bouncing around. You could also see that the box had been on its end, multiple times, as there were small stones embedded in the cardboard, on the ends of the box. This would account for the damage. I emailed PTW right away, and asked them to collect and refund. They refused. That was kind of shocking, as they have to do this. After lots of back and forth, Dan, said that his supervisor had said that they would not be refunding, but only replacing the unit. I asked for the supervisor to ring me, but then Dan rang me to tell me that the supervisor was too busy to talk to me. I ask that she ring me when she wasn't busy. In the meantime, I took some legal advice, and it became clear that Power Tool World, were acting unlawfully, as I am entitle to a full refund, and collection of the damaged goods, under the Consumer Rights Act, 2015. I sent them a formal email, with notice of action, if they pursued their no refunds policy. A day or so later, I got a call from Fiona, who sounded quite nervous and kept repeating things. She said that they would collect and refund, but only because they had no stock. So they were trying to force me into waiting around for them to get stock to replace the second duff saw in a. row, that they had sent me, despite me not wanting a replacement. Fiona promised to send me the links to their portal to arrange a return. She did not send them. I emailed to see where they were, but she did not reply. Another couple of days passed and I emailed again, and this time, got a standard reply with the links. I arranged the collection with the dreaded DHL. They did not turn up. Over a week later, and they still had not collected, so I sent PTW another notice of action, if they did not sort out this collection, and asked if they could use a different courier. They refused. Completely inflexible, and they do not give a stuff about how much money you are losing, waiting around for their only designated courier, DHL. Fiona did respond to my email, but said that she would track the return and expedite it, once it arrived at their warehouse. She did nothing of the sort, more lies, more hassle. DHL eventually collected after over a week of failed collections, and the saw was delivered back to PTW, the following day at 10:30am, signed for by Michael Stott. I informed Fiona of this, on Friday evening, as I hadn't heard from her. She did not respond. I emailed on Monday, she did not respond. I emailed again, Monday evening, and she responded and said that she will send it off to her warehouse staff to do, and once they had done it, a refund would be issued. Wednesday came and went, so I emailed again. She replied the filling day, saying that, the warehouse staff, were unable to locate the enormous box that they had signed for, almost a week ago. You do have to wonder, why it took almost a week to tell me this. I do not believe that this is the truth. I suspect that this is delaying tactics. Having had enough of Power Tool World's Truly awful customer service, and incompetent staff, the next step, was to initiate a chargeback, which I did a couple of days ago. If that does not get me my money back, we still have a section 75, and a Small claims court case to fall back on. None of which would be necessary, if Power Tool World, were not sending out substandard products, badly repackaged as new, and their no refunds company policy is in breach of your statutory rights as a consumer, so keep this in mind, if you buy anything from this truly awful retailer.”

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Posted 2 weeks ago

“Only used PTW a few times but prices always the best and always fast delivery”

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Posted 2 weeks ago

“Excellent. Best price and a great and speedy service.”

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Posted 2 weeks ago

“Thoroughly excellent service from PTW and Trend (UK). I ordered aTrend T33A vacuum in the late afternoon and the package arrived in good condition the very next day. Unfortunately one of the components inside the box was damaged, obviously a factory issue - I contacted PTW with photos, expecting a long drawn-out back-and- forth...PTW took the issue up with Trend Uk, who supplied a replacement part to me within 2 days! PTW provided regular updates throughout. I cannot recommend this company highly enough, would give 6 star rating!”

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Posted 2 weeks ago

“First purchase from Power Tool World Great, the price of the Impact wrench was great and the delivery was very quick.”

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Posted 2 weeks ago

“Great tool store and will use again when the time comes to buy more”

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Posted 2 weeks ago

“Great service from a top seller, thanks”

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Posted 3 weeks ago

“Selling Genuine product”

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Posted 3 weeks ago

“Quick delivery and good communications”

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Posted 3 weeks ago

“Quick delivey good price.. website user friendly”

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Posted 3 weeks ago

“Good as usual”

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Posted 3 weeks ago

“good selection of tools at competitive prices and all ways look for special offers”

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Posted 3 weeks ago

“Easy to navigate website,with a great delivery service,particularly so close to Christmas.”

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Posted 3 weeks ago

“Excellent service, quick delivery Fantastic will use again.”

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Posted 3 weeks ago

“Yes very good service from power tool world excellent service”

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Posted 3 weeks ago

“Great, good prices and great service 👍”

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Posted 3 weeks ago

“Parcel door stepped on Christmas Eve, only recently got back to work and realised that I hadn’t received given the amount of deliveries received for Christmas ect. Out right refused to do anything about it, delivery picture being fully closed front door, marked as delivered to myself and have proof of not being in at the time. Down over £100 and looking elsewhere for the same product.”

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Posted 3 weeks ago

“Brand new piece of equipment load of settings on it easy to use”

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Posted 3 weeks ago

“Trusted company with excellent price range many times you can have great deal on something you looking for”

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Posted 3 weeks ago

“Competitively priced genuine Makita cases, promptly delivered. I would highly recommend this merchant.”

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Posted 3 weeks ago

Power Tool World is rated 4.8 based on 44,213 reviews