Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.84

4.8 Rating 43,461 Reviews

97 %

of reviewers recommend Power Tool World

Visit Website

Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's always a pleasure to do business with Power Tool World. For the first time, delivery was delayed by a technical issue, but PTW kept me fully informed.”

Helpful Report

Posted 2 days ago

“Great service and a fair price for postage to Northern Ireland. The only online tool place I go.”

Helpful Report

Posted 2 days ago

“Great seller Fast delivery Good prices Wide range of tools”

Helpful Report

Posted 2 days ago

“Very great prices fast delivery excellent service”

Helpful Report

Posted 2 days ago

“Good price and really fast delivery can’t ask for any better”

Helpful Report

Posted 2 days ago

“First time ordering from power tool world and will definitely order from them again. Competitive prices and excellent dispatch and delivery.”

Helpful Report

Posted 3 days ago

“I’ve bought a couple of power tools from Powertools and have never been disappointed. Their products are very affordable yet great quality, and everything I’ve ordered has arrived quickly with proper tracking. Excellent service overall — highly recommended!”

Helpful Report

Posted 3 days ago

“Orders a circular saw early on Friday 31st October for delivery Monday 3rd. Didn’t arrive. DHL said they’ll deliver the Tuesday. Nothing. Wednesday tried calling DHL no reply to phone or email. Called PTW customer service was too busy to take calls, even 9am in the morning. Emailed them, didn’t reply. Messenger they did reply saying they’ll into it. No response of either company’s on the Thursday or Friday. So messaged PTW to cancel my order and I wanted a refund but they said their will have to get it delivered back to them before refund. Finally got my refund Friday 14th November. PTW a total shambles, why have a customer service line if you don’t answer it DHL are the worst delivery company So will never buy from them again.”

Helpful Report

Posted 3 days ago

Hello, We’re really sorry to hear about the repeated delivery failures and the lack of responses. This isn’t the experience we aim for, and we understand how frustrating it must have been. We’ll review this with DHL and our team to improve communication and delivery scheduling. Thank you for your patience and for letting us know. Best regards, Power Tool World

Posted 1 day ago

“The prices seem pretty good and free delivery over £100 (which most tools generally are) seems great. But the DHL Parcel service is terrible. Delays, odd delivery timings - loaded on vehicle 12:38 for delivery up to 8pm and of course they didn't show up - and the customer service, by email at least, is very slow. Min. 48hr reply and then another days wait between. If you need something quickly pay a bit more and use someone with a decent courier or collect locally.”

Helpful Report

Posted 3 days ago

Hello Daniel, We’re really sorry to hear about the delays you experienced with the delivery. That isn’t the experience we aim for, and we appreciate you flagging it. We’ll pass your feedback to our courier and look into ways to improve timing and communication. Thank you for your patience and for letting us know. Best regards, Power Tool World

Posted 1 day ago

“Product amazing Delivery really poor Took to long to arrive and the delivery company held it at their depot. Then I had to arrange a redelivery even though It have never been previously delivered Ahhhh”

Helpful Report

Posted 3 days ago

Hello Simon, We’re really sorry to hear about the delay and the hassle with the delivery. That isn’t the experience we want for our customers. Thank you for your patience and for letting us know we will take this feed back to our courier. Best regards, Power Tool World

Posted 1 day ago

“Great product and service, highly recommended.”

Helpful Report

Posted 3 days ago

“Very good”

Helpful Report

Posted 4 days ago

“Ordered and came as it always does cheers PTW”

Helpful Report

Posted 4 days ago

“Excellent prices quick (and free) delivery.”

Helpful Report

Posted 4 days ago

“Ordered impact driver. Good price and decent delivery time.”

Helpful Report

Posted 4 days ago

“Excellent price and item delivered quickly”

Helpful Report

Posted 4 days ago

“Reliable site”

Helpful Report

Posted 4 days ago

“Always get good service and at a great price for all the tools you need”

Helpful Report

Posted 4 days ago

“Product arrived well packed and in good time.”

Helpful Report

Posted 4 days ago

“Fast delivery perfectly packed 👌”

Helpful Report

Posted 4 days ago

Power Tool World is rated 4.8 based on 43,461 reviews