Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“You won’t go wrong in using Power Tool World great variety in tools competitive prices and one of the best for delivery service Well done Power Tool World”

Helpful Report

Posted 5 years ago

“I purchased two items, my first order came through as promised, brilliant service, my second purchase the item I was told would be delivered on Thursday 16th By DPD UK, I waited home from work as I did not want my item left outside, my item did not arrive by lunchtime and when I rang DPD Ireland, they told me no parcel was in Ireland for me, I tried to ring DPD UK but the wait length time was too long so I had to hang up, I could not get in touch with them through any other method as I did try, I then e mailed Power tool world to see if they could get any update on my order, and Powertool world did not even have the decency or good manner to reply to me, so very disappointed with their customer care, and after loosing a day off work I was better to have purchased my product at home.”

Helpful Report

Posted 5 years ago

Hi Martin, thanks for the feedback. We are sorry that this transaction has frustrated you & are at a bit of a loss ourselves as to why our courier partner did not deliver on the day they had specified & for that we can only apologise. Our customer service guys should have replied to your email of Thursday but as the tracking showed delivery first thing on Friday morning it was missed and again i can only apologise. We are usually much better than this. Kind regards - dave@powertoolworld.co.uk

Posted 5 years ago

“Best price around ! Nice staff selling you tools. My order came lightening quick. Parts was missing in one box was told it would take a week or longer to resolve. I’ve ended up buying a new part that should have came with what I purchased. Another product has a defect and again was told it would take 7 day plus to resolve. Pre purchase 5 star but after care 1 star. shame really”

Helpful Report

Posted 5 years ago

Hi, thank you for your feedback. I am sorry we have been unable to facilitate a quick turnaround with spare or missing parts, but in the current climate where the majority of manufacturers and our own Office staff are working remotely doing so is very difficult. Ordinarily we would have had the parts with you in a day or two. Nevertheless, we do sincerely thank you for your orders and custom. Kind regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“I have had to make a return, paid £15 for it to be returned, sent an email to ask when I would receive a refund, but have heard nothing.”

Helpful Report

Posted 5 years ago

Hi, thank you for your feedback. Further to our recent dialogue I can confirm that your refund has been completed as requested. We hope to see you ordering with us in the future. Kindest regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“Boxes were opened, no packing tape on them. 2 items were wrong size. Good prices tho.”

Helpful Report

Posted 5 years ago

Hi, thank you for your feedback. I am sorry to hear your parcel arrived in a poor condition. If we have supplied incorrect items to you then please contact us at your earliest convenience so we can investigate this for you. Kind regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“Delivery a disaster. Item got returned then told would be re-delivered then told its been cancelled and I would have to re order.”

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Posted 5 years ago

“Some of the Makita items looked as if the containers were dusty. One power tool's metallic serial number tag was scrapped (which takes some force to do). The seal on the Makita container was broken and the other hanging off. All the packaging had to be re-done by the courier company. Plus being charged extra delivery because we come under "The Highlands" (which we're not, being equidistant between Aberdeen/Inverness) and on the coast, is not good at all. United Kingdom?”

Helpful Report

Posted 5 years ago

Hi, thank you for your feedback. We are sorry to hear that your order arrived with signs of transit damage. A member of our team will contact you in due course to reassure you off our best intentions. Thank you for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“The item's that I ordered were fine but the delivery should have been next day which was Friday and they didn't arrive until the Monday, I also paid extra for the delivery and have not received the money back”

Helpful Report

Posted 5 years ago

Hi, thank you for your feedback. I am sorry your goods arrived later than expected – we did dispatch the goods in line with your request but were obviously hindered by the courier delay. I can also confirm that the £2.95 delivery charge has been refunded to you. Kind regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“I was surprised to receive my Bosch’s Chop saw work bench to discover that part of it was dented and that there were rust spots that had been painted over. To return I would have to arrange more time out of my schedule to wait for driver to collect and then again for the next delivery. Instead I agreed a £10 discount to avoid the hassle, not ideal.”

Helpful Report

Posted 5 years ago

Hi, thank you for your feedback. I am sorry that your stand arrived like this – I do know we offered to arrange a collection and supply of a replacement stand to you, but given your tight timescales it was agreed that you would be happy to keep the stand as received with a small refund in order to allow you to carry on with your work. Thank you for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“I received an incomplete parcel and one item generally did not correspond to my order. I phoned the customer service and they told me, they had to check on the camera (CCTV). To date no one has contacted me. And I lost 20 pounds. thank you powertoolworld. After this experience I do not recommend this internet shop.”

Helpful Report

Posted 5 years ago

Hi, thank you for your feedback. I am sorry for the delay in getting this resolved for you – I can confirm that we have got to the bottom of this matter now and will have your missing items with you in the next day or two. Thank you for your patience and order. Kind regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“I bought 2 of the same item online and hadn’t realised that it wasn’t what I wanted. Returned the items but it cost me £13.50 to send the items back. I only paid just over £20 all together. I would have thought that some form of prepaid return label would have been made available with the returns process. This is not a reflection on the service I did get from them which was very good.”

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Posted 5 years ago

“Not really satisfied because one item was scratched but I have to say that they accept to replace the item but I have no time for that because I have to work with the tools”

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Posted 5 years ago

Hi, thank you for your feedback. I am sorry to hear that your order arrived with these scratches. From checking I can see that we did offer to collect this and replace for you as soon as we heard of this issue, but due to your time constraints you were unable to accept this offer. We do hope this doesn’t dissuade you from ordering from us again in the future. Kind regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“Not powertool worlds fault but the delivery services they use, twice after paying for next day delivery package failed to be delivered so I cancelled as I needed the product for a job I had booked in so I felt very let down”

Helpful Report

Posted 5 years ago

Hi, thank you for your feedback. I am sorry to hear that our courier partners have let us both down on this occasion. We have escalated this issue with our courier representative in order to ensure the usual standards are maintained going forward. In this regard, I am confident your next order will be with you without issue if you are kind enough to place a further order. Kindest regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“The resent hedge trimmer I bought, couldn’t fill in guarantee on line as there wasn’t the details asked for on the machine”

Helpful Report

Posted 5 years ago

Hi, thank you for your feedback. I am sorry you have experienced issues in arranging the extended warranty - please contact us via email or on 01325 370300 so we can support you on this. Kind regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“My delivery got lost by dpd, went to re order and was out of stock. Chap on the phone was very friendly just awaiting my refund”

Helpful Report

Posted 6 years ago

Hi, thank you for your feedback. I am sorry that you have experienced issues with the delivery of your order and that we are were subsequently out of stock. We are investigating the delivery issue further with our courier partners and I can also confirm that we have processed your refund for you. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“The drill I’ve ordered has failed after two weeks”

Helpful Report

Posted 6 years ago

Hi, thank you for your feedback. We are sorry to hear that you tool has developed a fault. Happily, this is exactly why the manufacturers have such excellent warranty platforms in place. I can see we have forwarded you the necessary information to commence this, but should you need any support in the meantime please don’t hesitate to contact us and we will be happy to help. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“The gas I ordered along with finishing nails was out of date (December last year) and won't fire,”

Helpful Report

Posted 6 years ago

Hi, thank you for your feedback. We can confirm that the date on the Hikoki gas canisters (DEC18) is the manufactured date and not a use by date. However as you are having problems with the gas one of our customer service team will contact you in shortly to help you. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“I spent a lot of money on tools I paid extra for guaranteed Saturday delivery as I bought them for a job that I booked in on Sunday in which only one item arrived And was told my delivery was rescheduled for the following Friday as power tool world aren’t available to contact at the weekend I had to do all the chasing around with DPD to try and track my order and re-organise another delivery in which I had to take off more time off of work . I paid £6.95 for guaranteed Saturday delivery they refunded me £4. I know it’s only £2.95 but out of principle I should’ve been charged for that delivery as buying my tools from this company I’ve lost money thanks guys”

Helpful Report

Posted 6 years ago

Hi, thank you for your feedback. I am sorry that you have experienced problems with your order. Clearly, our courier partners have had some issues with this delivery resulting in the delay in getting the goods to you as expected. I can also see that due to an administrative error we have only given you a partial refund of your courier charges. All in all, we have to hold our hands up on this occasion and say that for one reason or another we have let you down. Please be reassured however that we have escalated this matter with our courier partners and have also refunded the missing part of your delivery charge. We do hope you give us an opportunity in the future to redeem ourselves and should you wish to discuss this further please feel free to contact me and I will be happy to help you. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“They never have enough Féin blades in stock”

Helpful Report

Posted 6 years ago

Hi, thank you for your feedback. We are surprised to hear this as we do try to keep a full catalogue of Fein blades in stock at all times. Please remember if there is a specific blade you would like to check stock availability on, we are always happy to help with a quick call to our customer service team. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“Ok, firstly I I’m still not sure if I have purchased anything from yourselves because I haven’t had any corresponding Emails to indicate this, also on adding the product to the basket and inserting my card details, there wasn’t any indication to say that it had gone through, and still don’t now!! Still left wondering if I have purchased anything from yourselves.”

Helpful Report

Posted 6 years ago

Power Tool World Reviews