Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Was gutted when I saw the exact product cheaper on amazon for £75”

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Posted 6 years ago

Hi, thank you for your feedback. We do aim to be very competitive with our pricing and always try to match the best prices in the marketplace. I have emailed you directly regarding this with further clarification. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“Waiting a month for 2 out of our 3 drills to arrive. Blaming DPD without putting the customer first. Goods 'arrived' next day after ordering but I am still waiting a month for the remainder.... not the way you do business by blaming the courier and not rectifying the issue in the mean time.... Will never ever order from these guys again”

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Posted 6 years ago

Hi, thank you for your feedback. Further to my message left this morning I can confirm that we have now refunded you for the missing drills. Please accept my apologies for the protracted delay in getting this resolved for you – we do sincerely appreciate your patience in this respect. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“hice una compra el dia 17 de Abril y no se nada de mi pedido, llevo enviado como 20 email preguntando por mi pedido y no recibo ninguna contestacion, el servicio es malo”

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Posted 6 years ago

Hi, thank you for your feedback. I am sorry that you didn’t receive replies to your emails, but our Offices were closed over Easter and our inbox is not monitored out of Office hours. Further to my email to you 23/04 I can confirm that your order is with our courier partner and will be delivered to you as advised on the email – you can track your order using the consignment number again provided on the email I sent to you. Thank you for your order. Kind regards, ian@Powertoolworld.co.uk

Posted 6 years ago

“i am waiting for almost 2 weeks and I haven't received an exchange product for the previous one.”

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Posted 6 years ago

Hi, thank you for your feedback. I am sorry for the delay in getting this resolved for you but as discussed due to the nature of the damage the tool has been returned to the manufacturer for inspection. The Easter shutdown has delayed the process somewhat but we hope to have this resolved as soon as we can for you. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“2 out of 3 items delivered 2 days late. 5 days later and no reply to email enquiry thru PayPal as to when I could expect the missing item 2 delivered items are unusable without the missing item seriously considering sending everything back, won't be using them again.”

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Posted 6 years ago

Hi, thank you for your feedback and please accept my apologies for the delay in coming back to you. As per my earlier correspondence to you I can confirm we have solved this issue for you and have despatched the missing item with our compliments. Thanks again for your patience whilst we have resolved this for you. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“CHARGED £5 FOR NEXT DAY DELIVERY AND STILL NOT RECEIVED MY PARCEL AFTER 3 DAYS”

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Posted 6 years ago

Hi George, thank you for your feedback. I have looked into this for you and can see that your order was delivered on the next day by our courier partner. I have tried to call you to offer our support on this – please feel to call us when you get opportunity so I can explain further. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“promised goods never turned up cancelled in end VERY POOR SERVICE ????”

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Posted 6 years ago

Hi, thank you for your review. We are very sorry to have let you down on this occasion but as discussed we ran out of stock before we could process your replacement impact driver. As we had no due date on stock replenishment our only option was to refund your order. I am happy to confirm that we processed your refund as soon as this came to light & can only apologise for the inconvenience caused. Regards dave@powertoolworld.co.uk

Posted 6 years ago

“OK This is from the horses mouth, regarding Power Tools claim (order by 3 delivered next day), this is misleading what it should say is--- if postage is paid you get it the next day, if you don't pay postage you wont get it next day that's how the e/mail read from Ian Fenwick Manager. I put an order for £102 worth of goods on Sunday before midday feeling sure it would be dealt with by 3pm on Monday and having it delivered on Tuesday, not so because it was free delivery it was put back till Tuesday it arrived after 3pm Wednesday. So if you need it in a hurry pay, or as I will do next time buy from an honest supplier.”

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Posted 6 years ago

Hi, thank you for your feedback. I am sorry that you have been left disappointed by our delivery timescales. To clarify, if an order is placed on a next say service with carriage paid by the customer then naturally these orders are processed first. Those orders that are placed using the free 1-3 day delivery service (as in this instance) will always be delivered in the advised 1-3 day window, and will be processed as soon as the paid delivery orders are completed by our warehouse despatch team. This is the same procedure followed by most online retailers - express services will always be processed before those on free delivery services. Our terms and conditions do make this point clear and we are also happy to offer an explanation of this with a quick call to our customer service team. I hope this explains a little - thank you for your order. Kind regards, Powertoolworld

Posted 6 years ago

“No estoy conforme .he realizado una compra y para hacer la devolución debo enviar el producto a powertool a cuenta mía y me comentan que podrían rechazar la devolución entonces pagar el envió otra ves y aparte me cobran los costes de manipulación osea que te tienes que quedar si o si con la compra realizada mi pedido fue realizado a España .......”

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Posted 6 years ago

Hi, thank you for your feedback. Further to our correspondence, I am pleased you now have the information you need to return the goods to us. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“Still waiting for items”

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Posted 6 years ago

Hi, thank you for your feedback. I have left you a voicemail this morning regarding your order with clarification on when and where your order was delivered. Please feel free to contact me should you wish to discuss this further; I’ll be happy to help. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“The Walt multi tool posted to me was a used item. The item was not in its original package but in a white box with the accessories in a polythene bag tide up in a knot. The multi tool had dust wood chips residue around where the blades are fitted. The blades were used and dirty and greased. I reported the condition of the product to the seller only to be told that the product is new. What a Joke!!!! I am unlikely to purchase any more products from this seller. Neither recommend this seller. Qadeer MIRZA”

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Posted 6 years ago

“bad site...i cant to bay online”

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Posted 6 years ago

“Paid for next day delivery before 10 am Finally arrived the following day around 4pm. I rang the 1st day about 12 and was told it hadn’t even been sent out even tho I ordered it in time. The next day I rang again to see were this item was and was told it was an error on the internet and I should have paid £20 for a delivery before 10am Not £2.95. As a way of apology he offered to refund the £2.95 😂 (which still hasn’t been done, but honestly I’m to busy during the working day to ring and ask for this) Due to the poor service cost me time and money 😔”

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Posted 6 years ago

Hi, thank you for your feedback. I am sorry that your order was delivered to you later than expected – we hold our hands up on this and admit that we dropped the ball on this occasion. I can confirm that the £2.95 refund has been processed for you and will also be calling you this afternoon to further explain and to reassure you of our best intentions. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“Poor. Ordered Dewalt Jig saw 240v but what i received was 115v which couldnt be used. After the hassle of returning the wrong jigsaw, i knew no more until i saw my account had been refunded the value of jig saw but no communication from company. Thing is i would have taken a different jig saw if it had been offered as an alternative?! Now i have packs of jigsaw blades i dont have any use for...”

Helpful Report

Posted 6 years ago

Hi, thank you for your feedback. I am sorry to hear of your experience. I can see that we did send the incorrect voltage tool to you and arranged collection of this accordingly – we do apologise for any inconvenience caused in this regard. We have been out of stock of the 240v version of this tool since your contact which is why the only option we had in this instance was to arrange a full refund on the tool for you. Should you wish to discuss this further please feel free to contact me and I will be happy to help. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“Ive really fallen out with the team behind the website after Ive been having issues with a nail gun. I sent an email to enquire about my options as the nail gun wasnt working properly (my older hitachi worked fine). And i found myself being fobbed off and to 'Contact Hitachi if you have any problems, its not our issue mate' was the general concensus. Ive really tried to be fair with the team, genuinely. But ive never had a such a stubborn and arrogant reply to an enquiry. After coming back from a stint in Australia, ive been tooling up with essentials before i purchase the major bits, Chop saw, circular, etc. After i purchased the nail gun, the unit was delivered within 24 hours- I was so impressed i immediately bought an SDS drill and impact driver. And was about to buy some more stuff', but before i could spend some big money i had an issue with the nail gun and enquired to the website. Intitially, i thought all my prayers were answered. But ive been really really wrong, and i dont trust power tool world as a business. I assumed these guys understood about how important it was that tradesmen rely on good working tools. But they dont. In the last 7 days, the nail gun has fired 9 nails. My 3 year old hitachi still works fine, with the same gas. But the new one doesnt- Not even when warmed up. Ive defrosted the gun and gas, even dropping the gas into hot water for ten minutes. That got me 7 nails on a set of joists. The money i lost in down time, was ridiculous, but i thought nothing of it and proceeded to email the team, But i was fobbed off. And its a shame, because rather than the guys troubleshoot the fault, theyve just told me they arent interested. And thats upset me. Ive never EVER had anyone tell me, that a power tool fault 'Is my problem so take it up with the manufacturer'.. What the hell guys?”

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Posted 6 years ago

Hi, thank you for your feedback. I am sorry to hear of the problem you have been having with your tool. The manufacturers have robust warranty procedures in place for exactly such scenarios and this genuinely does represent the quickest way to get your tool back up and running as expected. We would like to reassure you of our best intentions in this regard and if you need any support whatsoever in arranging this, please don’t hesitate to contact us and a member of our customer service team will be happy to help you. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“wouldnt send vat reseat amd got very difficult and rude”

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Posted 6 years ago

Hi, thank you for your feedback. I am sorry that you felt your query was not dealt with in a professional manner but as discussed, as an e-commerce company, all of our notifications are sent out electronically. We are sorry for any inconvenience caused ion this regard. Thank you for your order. Ian@Powertoolworld.co.uk

Posted 6 years ago

“Please do not use Power Tool World. I placed an order with several items one of the items did not arrive. However Power Tool World are washing their hands totally. Their stance is: it was packed and the Courier delivered the package undamaged therefore its not our problem. Poor Customer Service in my opinion.”

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Posted 6 years ago

Hi, thank you for your feedback. Whilst we do empathise with you on this situation, as discussed your parcel was video and weight checked through both our and our courier partners delivery systems. As the delivery was signed for as undamaged it leaves us with little recompense with our courier partner, however on this occasion they have agreed to re-investigate and we will contact you directly as soon as we have a conclusion. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

Hi, thank you for your feedback. Whilst we do empathise with you on this situation, as discussed your parcel was video & weight checked through both our and our courier partners delivery systems. As the delivery was signed for as undamaged it leaves us with little recompense with our courier partner, however on this occasion they have agreed to re investigate and we will contact you directly as soon as we have a conclusion. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“Ordered a relatively expensive item before Christmas - with next day delivery. Didn't received the item and delivery company used by Powertool World (DPD) said on day-3, that they'd lost the item. Went back to Powertool World, told I'd have to wait for them to fill in a claim form the following week, and then wait for that process to complete, before either receiving the item or getting my money back! It's now week 3, still being subject to 'administrative process I'm afraid' conversation regards getting this issue rolves - absolutely terrible experience and wont make the mistake of purchasing another item from Powertool World - absolutely no regard for customer rights.”

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Posted 6 years ago

Hi Sukhminder, thank you for your feedback. Further to our conversation today I am pleased we have now resolved this issue to your satisfaction and sincerely thank you for your patience and understanding whilst we have been working with our courier partners on this. Don’t forget if you need any further support please don’t hesitate to contact me directly and I will be happy to help. Kind regards, Ian@powertoolworld.co.uk

Posted 6 years ago

“Wrong drill so now I have to pay to return it il be making sure none of my work mates buy from power tooltool.”

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Posted 6 years ago

Hi, thank you for your feedback. We are sorry that this transaction has not met your expectations but for change of mind return requests, we ask that the customer returns the item for a full refund. I hope this clarifies. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“I bought 2 18v lithium ion makita batteries in March 18 . 1 doesn’t work . I have tried numerous times to contact . Power Tool World . Not had 1 reply”

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Posted 6 years ago

Hi Karen, We have tried to contact you today regarding this, as the last time you bought batteries from us was over a year ago in 2017. We can find no record of any contact other than with your original purchase. Please do not hesitate to contact me directly if we can be of further assistance. Kind regards, Ian@Powertooworld.co.uk

Posted 6 years ago

Power Tool World Reviews