Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Ordered 2nd fix Hikoko nail gun didn't work .very sporadic firing brads within first 1hr of use stopped working completely,spoke to Powertool world who informed me that it had to go to Hikoki to be repaired ,not what you would expect of a 1 hr old nail gun. Still waiting for it to be collected by Hikoki 1 week after making complaint .1 very disappointed customer!!!!!!!!”

Helpful Report

Posted 6 years ago

Hi Martin, thank you for your feedback. We are sorry that the collection of your tool has taken longer than expected - as per our conversation, if you need any further support with the collection of the tool for the manufacturer warranty please don’t hesitate to contact us and we will be happy to help. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“I think your company is a complete joke and I’ll be advising everyone on every site I go to not to use you. I purchased around £500 of dewalt kit from you and never received my 2 x 5 ah batteries. I emailed a manager called Ian and was told I shall not be receiving my batteries as he checked the cctv and they were packed, this does still not give me my batteries that I paid your company for, costing me £114!”

Helpful Report

Posted 6 years ago

Hi Stuart, thank you for your feedback. We do sincerely empathise with you, but as discussed your parcel was quality checked onto our courier transport. Having signed for the parcel as undamaged we have very little respite with the courier company. We have however asked them to revisit this issue and open a lost in transit case. One of our customer service team will be in touch as soon as the DPD investigation is complete. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“Poor would not use again”

Helpful Report

Posted 6 years ago

“The drill came in the Wong box the charger doesn’t fit correctly and no handle for the drill. The equipment was marked with my name before I realised this so there was no point in complaining”

Helpful Report

Posted 6 years ago

Hi, thank you for your feedback. I am sorry to hear of these problems with your order. A member of our customer service team will contact you today to look into this further for you. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“Absolutely disgusting SERVICE Patronising salesman who accuse me of mis-handling the item.DO NOT BUY FROM THIS COMPANY.”

Helpful Report

Posted 6 years ago

“Order never arrived had no info off anyone about where it is , DPD no longer have it and I am out of pocket”

Helpful Report

Posted 6 years ago

“I recieved my Makita twin drill and impact driver on time but went to use the drill and found it to be faulty contacted Powertool world who against the sale of goods act refused to take back stating ìt is Makitas warrenty issue which is completely wrong. I would never use Powertool world again and advise anyone reading this to look for another tool provider.”

Helpful Report

Posted 6 years ago

Hi Peter, Apologies for the inconvenience this has caused, as our Makita returns procedures are usually cast iron. Our customer services manager will contact you first thing on Monday morning. Regards - Dave(Powertoolworld)

Posted 6 years ago

“Half the order lost on delivery, what did turn up didn’t work, bad communication not a good experience, would not use agy”

Helpful Report

Posted 6 years ago

Hi, thank you for your feedback. I can see that our courier partner did deliver the goods to you damaged, meaning that you were without your nails for the nail gun. We can appreciate that having a nail gun without nails can be frustrating to say the least! I can see that we arranged the return of the nailer from you and that your refund has been completed. Thank you for your order, we hope to see you again in the future. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“The item was damaged, and you couldnt send another untill you had recieved it back, you could not pick it up from my delivery address, i had to take it to the post office, so 10 days later before i could use the item i had brought, to do a specific job”

Helpful Report

Posted 6 years ago

Hi Lee, thank you for your feedback. I have looked into this and I can see that we sent you a returns label to send the item back to us and that we arranged the replacement for you upon receipt of the damaged item. Naturally we do apologise for the goods arriving damaged and hope this won’t dissuade you from ordering with us again. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“Tranzacție suspectă!!!”

Helpful Report

Posted 6 years ago

“Ordered a tool box 2 weeks ago waited a week even tho it said 1-3 days delivery, was then told my parcel was sent back as the sell requested it to be returned for what reason this was i do not know but ended having to wait 2 weeks to be told i was given a refund so still not got no box, will avoid in future”

Helpful Report

Posted 6 years ago

Hi, thank you for your feedback. We are sorry to hear of this and agree that your experience has been less than ideal. We would very much like the opportunity to redeem ourselves – if you wish to place an order in the future please contact me directly and I will be happy to facilitate a smoother order and delivery experience. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“Goods were lost in the warehouse, and they were not dispatched until I rang up to chase it, if I had waited longer to call I have no trust the order would have been dispatched. was not happy with the service on the phone either, I wanted a.m. booked for the next day and it wasn't promised.”

Helpful Report

Posted 6 years ago

Hi Emily, thanks for your feedback. We are sorry to hear that your order took longer than expected to get to you. We have just moved to a new Warehouse and this has caused some unexpected teething issues, but nevertheless we do admit that we weren’t up to our usual standard on this occasion. We very much hope you will give us opportunity in the future to redeem ourselves! Kind regards, Ian@powertoolworld.co.uk

Posted 6 years ago

“Talking to them on the phone is like trying to converse with a donkey sucking on a tampon riding a carrot!! They call next day delivery between 6-7pm the next day ??? But it missed that aswell I paid for next day that took 3 days!!!”

Helpful Report

Posted 6 years ago

Hi, thank you for your feedback. We did try to deliver the goods to you on the Next Working Day, but this delivery was unsuccessful as the carriers are stating that there was nobody to take receipt. After this, the carrier attempted again on 05/10 but this delivery was refused and therefore was set back to us. I am sorry that you feel your concerns weren’t dealt with correctly – please feel free to contact me should you wish to discuss this further, I will be happy to help. Kind regards, Ian@powertoolworld.co.uk

Posted 6 years ago

“WARNING! BE 100% sure want to keep an item as Powertool return policy is not customer focused I spent over £650 on a mitre saw and stand I was not happy with the stand and wanted to return it for a different model I was told that I would need to return it at my expense. The cost of returning was £25 so really not cost effective for me I wish I spent my 650 with a better company”

Helpful Report

Posted 6 years ago

Hi, thank you for your feedback. We have tried to contact you via telephone and email to resolve this for you. If you still wish to return the stand, please contact us directly and we will be happy to find a solution for you. Kind regards, Ian@powertoolworld.co.uk

Posted 6 years ago

“ordered one tool, received the conformation of ONE tool but once delivery arrived they had sent two? and my card was billed for the second one a day later, to make matters worse I had to pay £17 to send the un ordered item back for which powertoolworld had the decency to charge me yet again for them sending the item wrongly in the first place... its not my first tool purchase from them but this is certainly the last. as they say its how customers are dealt with once a problem arrises that sets a good company apart, in my opinion this is where power tool world fell short”

Helpful Report

Posted 6 years ago

Hi, thank you for your feedback. On investigation we can see that you placed and paid for two separate orders via our website during the course of Thursday evening. Unfortunately, as the email address was slightly different on the orders it evaded our automated checks for duplicate orders. We are sorry that this sequence of events has resulted in us losing an valued customer – we hope that you will give us another opportunity in the future. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“opted for 1-3 day delivery, end of day 3 NO DELIVERY!”

Helpful Report

Posted 6 years ago

Hi, thank you for your feedback. We are sorry to hear of this delay in the receipt of your order - it does appear that we have been a little tardy in getting this to you and we do sincerely apologise for this. Having checked with our carrier I can see that your order has been delivered to you this morning – we thank you for your order. Kind regards, Ian@powertoolworld.co.uk

Posted 6 years ago

“Sat holding our money for over a week and tool not sent, said sent one email that we did not receive and no attempt made to follow up despite having phone number. Very poor customer service and communication. Never had to ask our bank for a verification code for someone who has already got our money. Disgusted with this failure to communicate and force us to chase up order”

Helpful Report

Posted 6 years ago

Hi, we are really sorry regarding the confusion with our fraud prevention system which captured your order. We emailed the registered email address on your account asking for a bank authorization code so we could release your order. As we didn’t receive a response your order was placed on hold. Ordinarily we do follow this up but it appears on this occasion we dropped the ball, leaving your order pending. We sincerely apologise for this lack of customer care but must stress that these systems are in place to protect you, our customers. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“So I purchased a makita compact recipricator saw for the company. It arrived 2days later. I used this saw once! with the wood blade that it came with. The saw wasn’t up to the standard I needed I stopped packed it away back in the box still like brand new, returned it at a cost to myself!! the blade admittedly had been used. I was told I would get a refund. I even went on to explain once I received the refund I would order the next size up makita reciprocator. Instead I got a partial refund. They took £6.95 from The refund in order to replace a blade that u can buy a whole pack for the same money. Stay well clear and buy else where!”

Helpful Report

Posted 6 years ago

Hi, thank you for your feedback. I have replied to you directly via email, but just wanted to further reassure you that the £6.95 removal was in no way reflective of the partially used blade and was actually the result of human error – we apologise! I have refunded this overcharge to you with our compliments. Kind regards, Ian@powertoolworld.co.uk

Posted 6 years ago

“I ordered a Bosch hammer drill with Powertool World on 21st June, which they claimed they could get to me in 2-3days. 2 months later and I still have not received the parcel nor my money back, which I asked for after 30 days of waiting (consumer rights). I have been lied to, claiming that my "safe place" at the top of my garage, on a private driveway, where they were to leave the parcel wasn't safe enough, even though they didn't even attempt to deliver it to my property (I have cctv).After 3 weeks of waiting I was then told to retrieve the parcel myself, once they had figured out that a courier company had dumped it in my village somewhere. They of course did not contact me with this information, I had to contact them on several occasions. I have had to contact citizens advice and tradings standards in order to claim my money back. Do not purchase anything from this company. They are not interested in customer satisfaction. Their customer service is atrocious. If you are looking for power tools go to Screwfix or Amazon at least you will get a half decent service if things go wrong. Don't rely on poor quality companies like this one if you require tools for work contracts.”

Helpful Report

Posted 6 years ago

Hi Tom, thank you for your feedback. I can confirm that the issue with our carrier has now been resolved and that your refund has been processed this morning. Thank you for your patience whilst we tried to resolve this for you. Kind regards, Ian@powertoolworld.co.uk

Posted 6 years ago

“Defective makita mitre saw table has been posted twice, We bought it a month ago still no table and no money back from powertools. SELER Higly not reccomended!!!!”

Helpful Report

Posted 6 years ago

HI Michael, thank you for your feedback. Please accept our unreserved apologies for the issues you have experienced in receiving your order. As you know we have attempted on three separate occasions to send this to you in Northern Ireland and each time we have seen the same courier damages. As per our recent conversation, we have fed the images of the damage on the deliveries back to our couriers and can confirm that your refund has now been processed for you. Should you wish to discuss this further please feel free to contact me and I will be happy to help. Kind regards, Ian@powertoolworld.co.uk.

Posted 6 years ago

Power Tool World Reviews