Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Customer service is a joke . I had an item missing from an order and it is everyone’s fault except for power tool world. They have blamed the courier and myself saying everything was delivered and they would check video of the machine packing the order, however they won’t send me a copy !!”

Helpful Report

Posted 5 years ago

Hi, thank you for your feedback. I am sorry to hear that you received your order incomplete. I can confirm that we forwarded the requested file to you showing the goods being packaged at our premises with the other items from your order and am pleased we have now resolved this matter to our collective satisfaction. Kindest regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“No invoice sent out with order, eventually got in contact to inform that order was incomplete. Was told, they will get back to me. Two weeks later - still nothing, lost about £25. Avoid this company.”

Helpful Report

Posted 5 years ago

Hi, thank you for your feedback. Further to our conversation this morning, I can confirm that we have resolved the issue for you and will have your missing items with you tomorrow. Thank you for your understanding nature and patience whilst we have got to the bottom of this for you. Kindest regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“Still not received my order yet very very poor delivery service”

Helpful Report

Posted 5 years ago

Hi, thank you for your feedback. I am surprised to hear this, as I have looked into this with our courier partner and can see that your order was delivered the day after you ordered it. Please don’t hesitate to contact me should you wish to query this further. Kind regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“I didn't recive it in time and I had to buy another from a different shop. After I asked for my money back and I still didn't receive it after one week. This is very low quality”

Helpful Report

Posted 5 years ago

Hi, thank you for your feedback. I am sorry it has taken longer than expected to get your refund processed for you – this is due to a delay in having the goods returned to us by our courier partner. I can confirm that your refund has been completed for you this morning. Kind regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“The two item I had delivered from you would have been better wrapped in newspaper, both ends were open, and if it had not been for the dedication and care of the delivery people, items would have been lost. You have had two item in your sale I would have bought, but after the last delivery I'm afraid no more. The big thing its, I've been a customer of yours for some time and been well satisfied and have recommended, I'm sorry I can't do the same again in the future.”

Helpful Report

Posted 5 years ago

Hi, thank you for your feedback. I am sorry to hear of this problem with your order – I can’t see any previous correspondence from you regarding this. Can I trouble you to give us a call to confirm the details of what you received as it is most unusual for our goods to arrive like you have described so we would appreciate the opportunity to look into this further and to reassure you going forward. Kind regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“Hikoki nail gun! Fired three nails and no more. Power tool World not interested in a return and passed me off to warranty claims. The gun was " repaired" and on return would not fire at all. Nio support from Hikoki and certainly no interest from Powertool World. Terrible product, terrible customer service!”

Helpful Report

Posted 5 years ago

Hi, thank you for your feedback. I am sorry that the warranty process has been frustrating for you, but this does genuinely represent the best option in order to get damaged or faulty tools back up and running as expected. If the tool has developed a similar fault so soon after repair then please don’t hesitate to contact us so we can extend any support you need in order to resubmit the warranty request. Kindest regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“Tried several discount codes which never worked, so unless something changes i will not be shopping here again, not happy.”

Helpful Report

Posted 5 years ago

Hi, thank you for your feedback. I am sorry to hear you have had some issues trying to redeem a voucher code on our website. We don’t use any third party voucher code sites or affiliate sites and as such any and all current active discount codes we have available for use can be found at https://www.powertoolworld.co.uk/powertool-world-voucher-codes - I hope this explains and helps you a little. Kind regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“THE BLADE WAS MISSING ON THE MULTI TOOL AND THEY COULD NOT PROVIDE ONE WANTED TO REFUND ME IN LOYALTY POINTS. TERRIBLE COMPANY”

Helpful Report

Posted 5 years ago

Hi, thank you for your feedback. I am sorry to hear this – I do know that whilst we don’t stock the replacement blade for this tool we have offered to refund you to the value of a replacement blade and also offered to take the goods back for a full refund for you. Should you wish to discuss this further please don’t hesitate to contact me and I will be happy to help. Kind regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“Ordered a laser for a job. Had to stay in for the delivery. Numerous advice from dpd that item was arriving around 1pm followed by a text that said they couldnt deliver because i was not in with a picture of somebody elses house. No way to contact these people . Wasted my day. They have no drop off and collect facility. Cancelled order and reordered from Amazon. Suggest you do the same. Meanwhile 13 days have passed and i still havent received a credit.. worst service i have experienced on line.”

Helpful Report

Posted 5 years ago

“I initially purchased a bare Panasonic drill and after repeated attempts to get it delivered I asked for it to be returned to sender, I phoned and was told it is not now company policy to leave it in a safe place, and that it would be returned and I would be refunded, to date nothing has happened and I still don't have a drill, I won't order anything until I get a refund or a reply to my email from a few days ago”

Helpful Report

Posted 5 years ago

Hi, thank you for your feedback. Further to our recent conversation I can confirm that we have refunded you in full as requested and very much look forward to seeing you return as a customer. Kindest regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“Confused about website didnt bother to return as postage wiped out value ,as to whether would use company again ?”

Helpful Report

Posted 5 years ago

Hi, thank you for your feedback. We are sorry to hear that you experienced issues when trying to place an order. We can see that you did manage to submit the order and that this has been delivered to you. If you encounter any similar issues in the future please don’t hesitate to contact us so we can offer support. Thanks again for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“The product was anything but high quality... the battery slides back and forth and there's way to much play in it when mounted on the drill. Customer Services representative offered to have the item collected to be checked but i find that option unacceptable... you should've checked it before selling it!! All in all I won't be using your services ever again!”

Helpful Report

Posted 5 years ago

Hi, thank you for your feedback. We are sorry to hear of this issue with your purchase. As you note we did offer to immediately collect the goods from you in order to replace it for you. We would like to reassure you that we only sell tools supplied in the UK directly from the manufacturer and as such are somewhat reliant on their quality control procedures. A member of our customer service team will contact you in due course to discuss this further. Kind regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“Order in by 11am and paid extra for next day delivery. 8pm and still no delivery. Shut at 5 so can't speak to anyone. It's Friday so can't speak to anyone until Monday. Lot of good for me working wknd when I need the tools. Cheaper but useless.”

Helpful Report

Posted 5 years ago

Hi, thank you for your feedback. I am sorry for the issues you have experienced with your order. Further to our call to you, I can confirm that we have got to the bottom of the issue for you and will have your order with you as advised on the call. We do thank you for your patience whilst we have resolved this for you. Kind regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“Part of my order went missing or was stolen from the box. They have refused to refund me as the packaging was not obviously damaged and I signed for the delivery. This has left me over £100 out of pocket and without the tool I needed in the first place.”

Helpful Report

Posted 6 years ago

Hi, thank you for your feedback. We do sincerely empathise with you on this matter, however our CCTV footage shows the goods being packaged securely through our automated packing line together with the weight check indicating your parcel was complete upon despatch. With no damages reported on receipt when signed for we are limited in what we can now do to address this for you. Kind regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“Received a Makita router with a damaged case clip, reported straight away. Advised a new case clip would be sent. Still nothing received. Should have sent it back.”

Helpful Report

Posted 6 years ago

Hi, thank you for your feedback. I am sorry for the length of time it has taken to get this rectified for you. I am pleased that we have now resolved this matter to your satisfaction and I also hope it won’t perturb you from ordering with us again in the future. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“Nobody answered to my emails”

Helpful Report

Posted 6 years ago

Hi, thank you for your feedback. Please accept my sincerest apologies that your contact has gone unanswered – this is never our intention and we would very much like the opportunity to help you with your enquiry. We have tried reaching out to you via telephone and email over the last two days unsuccessfully. As such, please call us or email us at your leisure so we can offer the support you need. We look forward to hearing from you. Kindest regards, Ian@Powertoolworld.co.uk.

Posted 6 years ago

“Drill broke after first use and powertool world will not replace so now stuck with a broken drill thank you”

Helpful Report

Posted 6 years ago

Hi, thank you for your feedback. We are sorry to hear that you tool has developed a fault. Happily, this is exactly why the manufacturers have such excellent warranty platforms in place. I can see we have provided the necessary information to commence this, but should you need any support in the meantime please don’t hesitate to contact us and we will be happy to help. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“Terrible customer services, item not as described yet refused to solve the problem. Will never use this company again.”

Helpful Report

Posted 6 years ago

Hi, thank you for your feedback. We are sorry for the confusion around which inlay is supplied with the planer but can confirm it is the original foam inlay which you have received. The plastic inlay is available as a separate purchase as previously advised. Thank you for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“Wrong item delivered, no one bothered to sort it out.Its nearly a week now,still waiting for reply”

Helpful Report

Posted 6 years ago

Hi, thank you for your feedback. I have called you today to discuss this further as we have no record of any correspondence with you aside from the order you placed which was delivered the next working day at 9am. Please call us on 01325 370300 so we can help you further on this. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“Your site was so poor that I was not aware I had ordered the item. I complained by email but it arrived anyway. You can arrange to have the item sent back if you wish, but I can't be bothered dealing with you anymore. I will avoid all dealings with you in the future.”

Helpful Report

Posted 6 years ago

Hi, Thank you for your feedback. We are always looking to improve our website wherever we can but we feel that the purchase mechanism is as simple and effective as it can be. On looking into this we can see that you placed your order at 10.27pm on Friday night and our system shows that all the usual notifications were sent to the registered email address, including notification from Paypal. Your order was picked and packed on Monday morning and out for despatch with DPD. We can see that DPD attempted delivery 3 times before you collected your parcel from their local depot. We have tried contacting you accordingly to discuss this further and to reassure you of our best intentions but have been unable to reach you. Thank you for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

Power Tool World Reviews