Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.82

4.8 Rating 46,626 Reviews

97 %

of reviewers recommend Power Tool World

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

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“Excellent service very easy to order on line Was kept informed re order and delivery Delivered on time”

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Posted 2 months ago

Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

“Excellent price and fast delivery”

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Posted 2 months ago

Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

“Bought the Metabo LF 850 S paint stripping tool and it works brilliantly. Ordering was easy and delivery was very quick. I would definitely recommend PowerTool World.”

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Posted 2 months ago

Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

“Decent website received item on time also not a bad price”

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Posted 2 months ago

Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

“Prompt service. Quality products.”

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Posted 2 months ago

Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

“Quick service”

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Posted 2 months ago

Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

“Excellent product”

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Posted 2 months ago

Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

“First time I have used this company and will use again .”

Helpful Report

Posted 2 months ago

Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

“Have used this company on various occasions and find them professional and well priced.”

Helpful Report

Posted 2 months ago

Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

“Competitive on price and easy to order, however, part of my order was missing. I had to make 2 phone calls to get this resolved, despite being told I would be kept updated by phone/email. The box was a bit battered when it arrived but the item was in tact and works as sold.”

Helpful Report

Posted 2 months ago

Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

“Ordered and paid for drill. Received package with totally wrong three days later. Contacted PTW same day. Nothing from them after seven days, so I managed to speak to an assistant who set up an account for me to effect a Return. I was asked to return the drill [which I had not been sent!]; I objected to this only to be told that it was how their system worked [not fit for purpose], so I lied on request and the wrong items were collected 15 days after placing my order. Once they had their goods out of my hands, they said they could not supply the drill I wanted and gave me a refund for the price of the drill; however, I had also paid £11.95 for carriage which was not forthcoming - it appeared that I would have to pay for PTW sending me the wrong stuff. After protest, they did refund that too. So: lots of hassle, loads of emails, episode ran from 21st July to 7th August - but no drill. I was delighted that they were eventually unable to send one to me since the thought of another [deliberately induced?] Returns shenanigans had me terrified. Customer service people did their best [especially Abbie!], but they procedures are canted towards the company being always right and in regard to Returns, the customer has to lie to be permitted to return an item wrongly sent since, as one of their Customer Service agents noted, the system does not permit them to admit the return of wrongly sent items, my emails evidence this. My advice: before ordering, stock up on your blood pressure meds. If you have any spares, send them to Customer Services - they probably are in need of them. NEVER AGAIN.”

Helpful Report

Posted 2 months ago

Hello Colin, We are sorry to hear of your experience. I can see you have worked with our team to get this resolved for you. Kind Regards Power Tool World

Posted 1 month ago

“No hassle delivery was very quick”

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Posted 2 months ago

Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

“Super fast delivery, good price, what's not to like”

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Posted 2 months ago

Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

“Good service”

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Posted 2 months ago

Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

“No problem efficient service and good delivery, just one issue which I have mentioned, but I will still use again.”

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Posted 2 months ago

Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

“Great service let down by poor quality plastics on the tool.”

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Posted 2 months ago

Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

“Great outfit. Say to order and quick delivery”

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Posted 2 months ago

Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

“Delivered on time”

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Posted 2 months ago

Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

“I am not reviewing the product I am reviewing the absolutely shocking customer service! I have been trying to return a broken product for 4 weeks now and therefore unable to use my saw because they will not supply me with another power pack until the receive my broken one which they haven't even collected yet!!! This is costing me time and money as I am unable to use my equipment! I chase them every other day and get nowhere!”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review, we are sorry to hear of your experience. We have had a look and based on the information in your review we have not been able to find your order or return request. If you need help with yoru return please contact us at www.powertoolworld.co.uk/customer-service and we will be happy to help. Kind Regards Power Tool World

Posted 1 month ago

“great all round chop saw”

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Posted 2 months ago

Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

Power Tool World is rated 4.8 based on 46,626 reviews