Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“The listing is inaccurate and therefore misleading.”

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Posted 1 year ago

Hi Martyn, Thank you for leaving us a review. We are sorry that you were unhappy with our product listings. Whilst being accurate in all that we do is a major priority to us here at Powertool World, sometimes mistakes can happen as we are only human! An agent from our Customer Support Team have emailed you to find out more information and to pin-point the issue you are raising so we can resolve this. We look forward to hearing back from you soon. Kind Regards - PTW

Posted 1 year ago

“Have purchased many things from PTW never had a problem, but this time they fell short”

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Posted 1 year ago

Hello Neil, Thanks for sending in your review to us. We apoloigse that you're unhappy with your order from us. We're keen to get this investigated. Upon review we can see you have already contacted us via email. Please continue to liaise with us so we can look to offer a suitable resolution. Kind regards - PTW

Posted 1 year ago

“Advised of guide fence issue and repacked the tool. Was asked to unpack and take a photo of fence and a replacement was to be sent out to receive the next day. Waiting home for replacement to be told, as it should have been arriving, that the part isn’t available.I can only guess they wanted proof so told me a part was being sent just so I’d unpack and send the picture. Had to get another mitre saw elsewhere.Cost me a few days work before Xmas. I can’t see myself ordering from here in the near future.”

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Posted 1 year ago

Hello, Thanks for leaving a review with us. We are sorry that your order arrived damaged. This is never expected and is disappointing to hear. Upon investigating, we can see that one of the Customer Support agents had been liasing with you about the issues you had been having. At the time of purchase there was a stock descepancy for the part required and due to this, a free of charge return was actioned to you along with a refund. We're do apologise that this cause inconvenience but we're glad that this is now resolved. Kind regards - PTW

Posted 1 year ago

“I bought a router from this company The screws for fastening the bush guide Were missing I emailed them and they said they would be in touch still have not heard from them not good service”

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Posted 1 year ago

“Not impressed with box as damaged”

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Posted 1 year ago

Hi & thank you for the feedback. Please contact our customer service department who will be more than happy to put this right for you. Kind regards - PTW

Posted 1 year ago

“Try somewhere else”

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Posted 1 year ago

Hi & thank you for the feedback. We would like to apologise that your order was held up by a day due to an issue at the DPD sortation facility. Unfortunately we were unable to notify our customers with sufficient warning of the delay. Kind regards - PTW

Posted 1 year ago

“The Milwaukee box arrived damaged of which must have happened in transit. I haven't had a chance to contact company but this will assist”

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Posted 1 year ago

Hi & thank you for the feedback. Please contact our customer services who will be more than happy to put this right for you. Kind regards - PTW

Posted 1 year ago

“Placed an order on the 8/11/23 today 21/11/23 Iv heard nothing I had a notification from DPD saying they are expecting my order that has since vanished Iv not been informed as to why there is a delay with my order and it’s dispatch, being asked at this point to review my experience what am I supposed to do? I’d like to give 5 stars”

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Posted 1 year ago

Hi Liam , We would like to apologise for the frustration this has caused. Our customer service guys have left a voicemail & confirmed via email that the parcel has been confirmed as lost & a full refund processed. Thank you for your patience while the investigation was concluded. Kind regards - PTW

Posted 1 year ago

“Sent the item back, which didn’t take long arrived Wednesday back with then by Friday, very good. I didn’t hear anything about then receiving the item apart from DPD service telling me they had delivered. I had to send a email three days later to find out what was happening,then I received my response,Not good”

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Posted 1 year ago

Hi & thank you for the feedback. We would like to apologise for your tool arriving damaged. We are however surprised to read this as the whole process from being informed of the issue to providing a full refund was completed within 5 working days. Kind regards - PTW

Posted 1 year ago

“The order came relatively quickly, not next day though. The box was badly packaged, as everything was lose in the delivery van, which was worry having all the components. The makita carry case is cracked but has been glued. But for the price it is, it should all be better packaged and not damaged upon delivery. As I need everything to work with, I cannot send anything back, but feel I should be compensated. I have used this company before and this is the first time it has happened.”

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Posted 1 year ago

“Delivered 1 day late for ‘overnight delivery’, apparently due to some warehouse problem I had to spend nigh on an hour on hold the next day to find out about, can’t fault the product or the price but late delivery and total lack of communication accessibility left a bitter taste, hence the rating”

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Posted 1 year ago

“I ordered a Makita guide rail adapter for my saw which was very expensive at £68 .The postage was extra which made it even more.The same item was at B&Q for £58 but wanted it sooner so I tried Powertool world. I was disappointed to find it delivered in a thin grey plastic bag which was probably the reason it was all bent when it was delivered.I had to remove the bars and straighten them on a vice with a hammer making it just acceptable I don’t think I will buy anything again unless the packing is better next time.”

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Posted 1 year ago

“Sorry Power Tool World but after getting my first delivery from you of the Milwaukee Multi Tool I gave you a sterling review as I was so pleased with the product and your service. This made it easy to order from you again being the Cut off Tool. When delivered it was in a plain white box and slightly scuffed in places. Being a gift I messaged you immediately but I received no response. I had to get an alternate gift and kept the saw for myself. Disappointed I’m afraid.”

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Posted 1 year ago

“Good products, good company but low score as you get bombarded with emails..”

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Posted 1 year ago

“I dislike the manner in which this retailer publishes statements which try to avert their responsibilities under the current Consumer Rights 2015 legislation regarding the return of unsatisfactory goods.”

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Posted 1 year ago

“wasn't impressed with the late delivery”

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Posted 1 year ago

Hello Julian, Thank you for leaving a review with us. We apologise that your order arrived later than you expected. Ensuring orders are provided to our customers promptly is one of our top priorities. Upon investigating this we can see that you selected the 1-3 working day delivery method. Our courier informed us that this was delivered within this timeframe. If you need any further assistance, please do not hesitate to contact our Customer Support Team who are happy to help. You can find our contact details below: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“I ordered a tool and it was supposed to be delivered on a Thursday. Only received it the following Tuesday.”

Helpful Report

Posted 1 year ago

Hello, Thanks for getting in touch and sending your review to us. We are sorry that your order was not delivered as expected. This is not the service we have come to expect from our delivery partner and we are keen to find out what happened. Upon investigating this, we can see you had contacted our Customer Support Team who had advised your parcel was damaged in transit. As agreed, a replacement order was issued to you on a premium next-day delivery, free of charge. We are continuing our investigation with our courier to find out what happened however we are glad that you have now received your ordered product. If you need any further help, please do not hesitate to contact our Customer Support Team who are happy to help. You can find our contact information below: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Poor quality items, delivered as multiple packages, poor condition, poor customer service support.”

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Posted 1 year ago

Hello Gary, Thanks for sending in your feedback to us. We are truly sorry for the experience you had whilst shopping with us and that this did not meet your expectations on this occasion. We can see that you have already contacted our Customer Support Team to discuss your damaged item. As advised, due to the size of the items you had ordered, these were unable to be packaged together so were sent in multiple parcels. Our Customer Support Team offered a resolution which you were happy to accept. We are glad that we were able to resolve this issue for you on this occasion. If you do have any further queries, please do not hesitate to contact our Customer Support Team who are happy to help: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 1 year ago

“Sent request and still not sorted now you want photos will not use again”

Helpful Report

Posted 1 year ago

Hello David, Thank you for getting in touch and sending your review to us. We are sorry that you were having an issue with an item you had received. It is never welcome to hear that a purchase has arrived not as it should. We can see you had contacted our Customer Support Team however we have not heard back from you yet regarding our request for images on 04/07/2023. It is important that we receive the images requested by the manufacturer so we can ensure we are issuing you with the correct replacement parts. If you could please continue to speak with our Customer Support Team who are keen to get this resolved for you as promptly as possible. Kind regards – PTW

Posted 1 year ago

“Pls check the state of what you send out. Everyone knows the worst thing you can do to a lithium battery is let it go flat and then leave it flat. If you’re going to hold onto old stock, at least make it a priority to check battery status and recharge if required (now i have a battery with suspected lifetime… it already ran flat super quick on first usage)”

Helpful Report

Posted 1 year ago

Dear Charles, Thank you for your feedback on our tool. We appreciate your positive remarks about its functionality. However, we apologise for the inconvenience caused by the battery issue. We strive to deliver high-quality products, and we regret that the battery in your unit was not in good shape. We have taken your feedback seriously and have made efforts to ensure our stock is up to date to prevent such occurrences. We apologise once again for any inconvenience caused and appreciate your understanding. Your feedback is valuable to us as we continue to improve our products and services. If you have any further questions or concerns, please feel free to reach out to our customer support team. https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

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