Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Ordered before 2pm on a Sunday for Monday delivery as this was urgent, the item was sent as promised but the courier who tried to deliver on the Monday said no one was home which is a total lie, the delivery address was a private house but a building site that is covered by comprehensive CCTV and no driver came on that day!! Then tried to call powertool world which is a total waste of time as no one ever answers the phone eventually you realise that the recorded message saying to email is the only way to contact them which then took 2 days for a reply. Had to drive and collect from the delivery company. Certainly won’t be using power tool world again.”

Helpful Report

Posted 10 months ago

Hello Steve, Thanks for leaving a review with us, your feedback is invaluable to us. We are truly sorry to hear that our courier did not deliver as intended. Our courier deliver 97% of our parcels on time without issue. On this occasion we can see that DHL experienced a delay during the delivery of your parcel. Whilst we can't guarantee a delivery due to the complexity of a transportation network, here at Power Tool World, we do pride ourselves in the service we provide if things don't go quite right. Looking into this for you, we can see you contacted us via email around lunchtime on the 30/09 and our Customer Support Team responded the next morning of 01/10. Whilst we can be extremely busy over the phone, we do also have other methods of contacting us and they can be found on our website here: https://www.powertoolworld.co.uk/contact-us We are glad that on this occasion you managed to collect your parcel from the courier correctly and apologies for the inconvenience this caused. Kind Regards - PTW

Posted 9 months ago

“They use a very unique DHL delivery method that does not allow you to say deliver to a neighbour or collect from a depot or collection point so after 2 attempts I e-mailed and they were very helpful and said a not had been made to deliver to a neighbour but next thing I get a credit e-mail so I can only assume it went back, which seems an awful waste of money and resource for the company, and I don’t have my tool, I have now ordered fro another company that I know uses a better delivery service. But if your always in then great price, helpful customer service are always a winner!”

Helpful Report

Posted 10 months ago

Hello, Thanks for leaving a review with us. We are truly sorry you experienced issues with our courier delivering your parcel, this is never something we wish for our customers togo through and 97% of our parcels are delivered as expected. Our chosen courier does have various delivery options available such as 'safe place' and 'neighbour' deliveries so we're unsure of why this option wasn't available to you however feedback has been provided to our courier for future orders. Due to DHL attempting delivery on 3 occasions, this order was returned and a refund actioned to prevent any further delay from happening. If you wish to contact us further to discuss this, you can contact our Customer Service Team who are happy to help - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 9 months ago

“The goods that I ordered were as advertised. Can’t really go wrong with Makita tools. BUT, this is the 2nd purchase made through Power Tool World recently and neither were delivered the next working day as advertised.”

Helpful Report

Posted 10 months ago

Hello Steve, Thanks for leaving a review with us. We apologise that your recent orders hadn't arrived on time. This is of course never something we wish to hear or have our customer's experience. We pride ourselves on our delivery times and 97% of orders are dispatched and delivery as expected. We have recently moved to a different courier to ensure we can continue to provided the best service to our customers. Moving forward, this means you should start to see the great service you've come to expect from your existing orders with us. If you wish to contact us further about this, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 9 months ago

“Paid extra money for a Saturday delivery. Waited 11 days for my purchase not amused one bit!”

Helpful Report

Posted 11 months ago

Hello Chris, Thanks for leaving a review with us. We apologise for the delay in your order being received by our courier. Looking into this for you, your parcel was delivered to a service collection point with notes advising this is due collection. To dicuss this further with you and ensure this is resolved promptly, our Customer Service Team have contacted you. We have also arranged a postage refund for the delay experienced. If you'd like to discuss this further, please continue to liaise with us through email. Kind Regards - PTW

Posted 10 months ago

“Absolutely brilliant 👏”

Helpful Report

Posted 1 year ago

Hello Andrew, Thank you for leaving a positive review with us. It's great to hear of the expeirence you've had. If there is anything more we can do to help, please let us know and our dedicated Customer Service Team is here to help. Kind regards - PTW

Posted 10 months ago

“Great prices and range of products and I’m sure when their systems are working properly they are one of the very best, but from my experience when things don’t go to plan their customer services seem to fall short.”

Helpful Report

Posted 1 year ago

Hello Chris, Thanks for leaving a review with us. We are truly sorry to hear of the issues you experienced when placing an order with us. We were aware of an ongoing issue which impacted some of our customers during that time. Whilst this issue is now fully resolved, we did have increased customer contact during this period and we apologise we were unable to resolve your query at the time. When investigating this we can see your issue is now resolved. If you still wish to liaise with us further to discuss this, you can find out contact details here - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“It was good, they sent me a tool but... I don't like getting spam email and I'm getting a lot of it as a result of buying from power tool world. In this competitive marketplace for selling ots products, spamming people to get reviews is a bit of a decider.”

Helpful Report

Posted 1 year ago

Hello David, Thanks for leaving a review with us, your feedback is invaluable to us. We are truly sorry you have received a few emails from us regarding your order. We value our customer's opinions and as part of the buying process, we do send only a small number of requests for reviews of our service and the products purchased. You can unsubscribe from these emails and the link is included on all of the emails we sent. If you have done this and still receive emails, please liaise with us here - https://www.powertoolworld.co.uk/contact We of course will look into this for you. Kind Regards - PTW

Posted 1 year ago

“To be fair the service from Power Tool World was good. However there was a total shambles with the courier company. I paid £9.99 for delivery and after a week it was still not with me. They despatched another unit supposed to arrive the next day but didn't then updated to arriving in two days time. I couldn't wait any longer and got one next day delivery from Amazon. Wish I had done this first as it delayed the job. Try to use smaller companies as much as possible to avoid using Amazon. The customer service from Dan at PTW was excellent though.”

Helpful Report

Posted 1 year ago

Hello Ewan, Thanks for leaving a review with us, your feedback is invaluable to us. We are glad the overall experience and customer support you received was a good experience for you, this is something we are always trying to push and improve where possible. Unfortunately, we can see an issue arose with our courier and we can only apologise for this. We can see a full refund was processed for you as a result of the issues but if you wish to contact us further, we are more than happy to help, and you can do so here - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“When I placed the order it didn't say it was a made up kit. So declined from Makita a free battery 1x BL1850B (632F15-1). Could have purchased from another dealer and received the free battery. Power Tool World did offered to take it back, but I had already tried out the tool. Thank you for taking part in the Makita Free Gift promotion, your application for your 1x BL1850B (632F15-1) has been declined, for the following reason; Dealer made kits are not applicable/do not qualify”

Helpful Report

Posted 1 year ago

Hello Keith, Thanks for leaving a review with us. We apologise that your redemption was declined by the manufacturer. We can understand the concern this may have caused you. Upon investigating this, we can see you liaised with our Customer Service Team and were advised this product is a dealer kit we make and does not apply for the redemption. It's important to us to ensure our listings are as up-to-date and accurate as possible and this information is shown on the product page on our website. If you wish to liaise with us further to discuss this, you can find our contact information on our website here: https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“The status of my order was Picking for nearly 72 hours. Not enough Staff? Customer Service very slow to respond to emailed query regarding battery charger. Not enough Staff? Ultimately decided to throw away charger that was clearly faulty and go elsewhere.”

Helpful Report

Posted 1 year ago

Hello Margaret, Thanks for sending in your review to us. We apologise that the speed of the service we provided hadn’t met your expectations. Upon reviewing your order, we can see that this was picked, dispatched, and delivered within your chosen method of delivery. We can also see that all communication received by our Customer Support Team was responded to within 48 working hours. It is important to us that all our customers have a prompt delivery of their order and receive customer service they can rely on. We would like to take this time to thank you for providing your feedback to us to help improve our service. A free of charge label was provided to return your charger back which had developed a fault during use. If you still need to return this, please continue to liaise with us and one of our Customer Support Team will be happy to help. Kind regards - PTW

Posted 1 year ago

“The sabresaw is very hard for the batteries to be inserted. Think there may be a fault in the product”

Helpful Report

Posted 1 year ago

Hello Bradley, Thanks for your review with us. We are truly sorry to hear you are having issues with the tool and batteries purchased. Upon looking into this we can see our Customer Service Team contacted you to discuss this further. If you can please continue to speak with us we will be more than happy to help. Kind Regards - PTW

Posted 1 year ago

“unacceptable late delivery in unsealed retail box”

Helpful Report

Posted 1 year ago

Hello Julian, Thanks for leaving a review with us. We are truly sorry in the delay in receiving your order. Looking into this we can see this was ordered over the weekend and delivered as expected the next working day. We would like to reassure you that we only sell brand new, UK supplied & genuine products directly sourced from the manufacturer. Occasionally some products are supplied in bulk & packaged in our warehouse, looking at the POD this should have been wrapped again in one of our boxes for transit and can only apologise and raise this for you. If you wish to contact us further to discuss this, you can do so here and our Customer Service Team will be on hand to help - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“After getting in touch with them about the issue the day after i received it was asked a couple of days later to do a video of it in use because they and Bosch needed proof and have heard nothing after a week”

Helpful Report

Posted 1 year ago

Hello Les, Thanks for leaving a review with us. We are truly sorry you are having issues with your Bosch product. We can see you liaised with our Customer Service Team and a free-of-charge return was actioned for you and a refund authorised upon return. If you can please continue to liaise with us we would like to get this resolved for you, you can do so by contacting us here - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“Delivery should be next day and delivery was after 5 days”

Helpful Report

Posted 1 year ago

Hello Tadas, Thank you for leaving a review with us. We apologise that your order hadn't been delivered when expected. We understand the importance of prompt deliveries and that this didn't meet your expectations this time around. With your feedback provided, processes have been put in place to prevent this from happening in the future. If you wish to liaise with us further about your delivery, you can do so here via our website: https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“Still haven’t received my package and it has been two weeks now since I ordered it”

Helpful Report

Posted 1 year ago

Hello Jamie, Thanks for leaving a review with us. We apologise that you've not received your order as expected. Upon looking into this it does appear to have got stuck in our courier's delivery network due to an address discrepancy. Our Customer Service Team have emailed you for further information. If you can please continue to liaise with us we can get a resolution for you. Kind regards - PTW

Posted 1 year ago

“Parcel went missing. Process to resolve took far too long and my emails were eventually ignored/not replied to. Had to escalate via Paypal to get resolved and receive my money back.”

Helpful Report

Posted 1 year ago

Hello Christopher, Thanks for sending in your review to us. We apologise that our courier did not deliver your parcel as expected and that the investigation took longer than you would have preferred. Whilst we understand the frustration caused by missing parcels and the time passed, both ourselves and our courier need to carry out a thorough investigation. This is to ensure we can provide a suitable resolution and set things in motion to prevent the same from happening in the future. Our courier’s investigation had come to a conclusion and a refund was provided to you in full via your payment method. If you need any further assistance, please do not hesitate to contact our Customer Support Team who are on hand to help. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Asked to return it with no response. Came with a couple of things missing”

Helpful Report

Posted 1 year ago

Hello Scott, Thanks for leaving a review with us. We value all our customer’s feedback. We are sorry that you had not received a response from us. Our Customer Support Team had responded to you within 24 hours of receiving your original email. We have sent a further email to you to ensure we can resolve your issue as best as possible. We look forward to hearing back from you soon. Kind regards – PTW

Posted 1 year ago

“One of the batteries is a doa and not very useful help from ptw cust services, I have only ever had 2 doa bosch batts in 15yrs!! And to say its a faff to get this changed over under a week old is a nightmare, i may just chose to not deal with ptw (cg fixings) after this fiasco, I have been loyal to them for yrs and they shun folk like they have!! Disgusting”

Helpful Report

Posted 1 year ago

Hello Simon, Thanks for sending in your review to us. We apologise that you are unhappy with our returns process. It is never welcomed when something does not work as it should and we value our customer's feedback. Upon investigating this, our Customer Support Team had sent you a free-of-charge return label to get your faulty product back to us. We are still waiting for your item to be returned to us for a replacement. If you are needing a new label, please continue to liaise with us and let us know so we can get this arranged for you as a priority. Kind regards – PTW

Posted 1 year ago

“I ordered a Makita impact driver. I expected a new product in original packaging. I received the impact driver in a plain white box with two scrappy pieces of bubble wrap offering no protection whatsoever. Because of this it appeared it was either a return or ex demo. Having spoken to the customer service team they assured me that this was a new unit, and this is how they supply product if the customer purchases a body only. I suggested that if this was the case then they should make it clearer on their website. Their response was that they do not have to! This is probably because if they did nobody would purchase them! I still find it hard to believe that Makita, who probably spend millions on product packaging, conformance, environmental and approvals allow them to simply take their product and send it out in a plain white box with a couple pieces of bubble wrap - But apparently, they do! Shame on you Makita. I have given a 2 as i believe they are no being up front about what they are selling.”

Helpful Report

Posted 1 year ago

Hello Steve, Thank you for your review. We would firstly like to apologise that your order arrived not as expected. Being clear for our customer is one of our top priorities and your feedback on this is invaluable to us. We would like to reassure you that we only sell brand new, UK supplied & genuine products directly sourced from the manufacturer. Occasionally some products are supplied in bulk & packaged in our warehouse. There is a fine line between provided too much and too little packaging when considering the effects excess packaging has on the environment. With the feedback you had originally provided us with, we are now able to package these more securely. If you have any issues with your product purchased, please do get in touch with us as our Customer Support Team are on hand to help. You can find our contact information below: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 1 year ago

“As a repeat customer I was really p!ssed off to see the price of my item reduced by £50 two days after delivery! So much for loyal customers ordering early.”

Helpful Report

Posted 1 year ago

Hello, Thanks for sending in your review to us. We apologise that you are unhappy with the price of your recent purchase. Our website prices are live and subject to change at any time. This is because we actively price compare against our competitors and can increase and decrease based on our stocking levels. We do this to ensure we are providing our customers with the best price possible at the time of ordering. If you need any further assistance, please do not hesitate to contact our Customer Support Team who are on hand to help. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

Power Tool World Reviews