I ordered a Makita impact driver. I expected a new product in original packaging. I received the impact driver in a plain white box with two scrappy pieces of bubble wrap offering no protection whatsoever. Because of this it appeared it was either a return or ex demo. Having spoken to the customer service team they assured me that this was a new unit, and this is how they supply product if the customer purchases a body only. I suggested that if this was the case then they should make it clearer on their website. Their response was that they do not have to! This is probably because if they did nobody would purchase them! I still find it hard to believe that Makita, who probably spend millions on product packaging, conformance, environmental and approvals allow them to simply take their product and send it out in a plain white box with a couple pieces of bubble wrap - But apparently, they do! Shame on you Makita. I have given a 2 as i believe they are no being up front about what they are selling.