I purchased two items, my first order came through as promised, brilliant service, my second purchase the item I was told would be delivered on Thursday 16th By DPD UK, I waited home from work as I did not want my item left outside, my item did not arrive by lunchtime and when I rang DPD Ireland, they told me no parcel was in Ireland for me, I tried to ring DPD UK but the wait length time was too long so I had to hang up, I could not get in touch with them through any other method as I did try, I then e mailed Power tool world to see if they could get any update on my order, and Powertool world did not even have the decency or good manner to reply to me, so very disappointed with their customer care, and after loosing a day off work I was better to have purchased my product at home.