Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Prices are very good but sadly customer service and email responses are not, it seems to take a week to even process an order and I have placed around 6 orders in the past 3 months, all the same and if you email you either get no response or a rather cold and unfriendly answer”

Helpful Report

Posted 11 months ago

Hello Richard, We are sorry to hear that you are unhappy with the timeframe of your delivery and that the responses you received from our Customer Support Team are not to your expectations. When reviewing your order, we can see that this was ordered on a Sunday. Your order was then delivered within the 1-3 working days you had requested when your order was placed. We have a wide array of delivery options available to pick from, including next working day. You can find more information on our delivery methods here: https://www.powertoolworld.co.uk/delivery Whilst investigating the email responses you have advised you received from us, we have checked all correspondence from your email address and we can’t see that you have sent us any emails relating to your orders. If you are still in need of assistance, please do not hesitate to get in touch with us. Our Customer Support Team are always on hand to help. You can find out contact information here: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 11 months ago

“Dispatch same day eluded to in the details and promised free next day delivery for higher value items (which my purchase was), but reality was it took about 3 or 4 days.”

Helpful Report

Posted 11 months ago

Hello John, Thank you for taking the time to leave your review, we appreciate your feedback and apologise that your order was not delivered as expected. We would like to clarify that to receive the free Next Working Day delivery service you are required to enter the BFEX code at checkout, as detailed on our website. As this code was not entered, your order was shipped within our Standard delivery timescale of 2-3 days. You can find detailed information about our delivery options and estimated delivery times here: https://www.powertoolworld.co.uk/delivery Please accept our apologies for any inconvenience caused, if you have any further queries please don’t hesitate to contact us directly. Kind regards – PTW

Posted 11 months ago

“Delivery was 3 days late by DPD and not free as advertised , product was as expected”

Helpful Report

Posted 11 months ago

Hello William, Thank you for taking the time to share your review with us. We appreciate your feedback, and we apologise that your order did not arrive as quickly as you expected. We would like to clarify that our courier is not currently able to offer a Next Day Delivery service to your postcode. You can find detailed information about our delivery options and estimated delivery times here: https://www.powertoolworld.co.uk/delivery We can confirm that your order was dispatched on time and was delivered within the 2-3 day timescale detailed on our website. We understand your disappointment and apologise for any inconvenience this may have caused. If you have any further questions, please do not hesitate to reach out to us directly. Kind regards – PTW

Posted 11 months ago

“Not much to say really, ordered, arrived took longer than I expected but no charge so.. Otherwise ok.”

Helpful Report

Posted 1 year ago

Hello Pete, Thank you for taking the time to leave a review of your recent experience with us. We apologise for any confusion surrounding the delivery of your order. As your order was placed over the weekend, it was processed on Monday and delivered on Tuesday as expected and within your delivery window. To provide more clarity on our delivery timescales, we encourage our customers to visit our delivery page at https://www.powertoolworld.co.uk/delivery. We are pleased to hear that you were not charged any additional fees and that overall, you found our service to be good. If there is anything we can do to further improve your experience, please do not hesitate to let us know. Thank you for your business and we hope to serve you again in the future. Kind regards – PTW

Posted 1 year ago

“Bit disappointed it didn't come with a box like other Millwaukee products which are body only. It arrived in a cardboard box with no manual or anything which was not the same as the Millwaukee grinder (Body only) I bought from Powertool World some weeks previous that came with a box.”

Helpful Report

Posted 1 year ago

Hello Sam, We are sorry to hear that the packaging of your recent purchase did not meet your expectations. At Powertool World, we take pride in offering the best products and services to our customers and we understand that every aspect of your purchase, including packaging, can affect your overall experience. We would like to clarify that the packaging for our products may vary depending on the model and supplier. Occasionally some products are supplied in bulk & packaged in our warehouse and may not include additional accessories such as kit boxes or manuals. To ensure complete transparency, all the products we sell are listed on our website with their contents included. We apologise for any inconvenience this may have caused you and want to assure you that your feedback is extremely valuable to us. If you have any further concerns or questions, please do not hesitate to contact our customer support team. Thank you for your business and we hope to serve you again in the future. Kind regards – PTW

Posted 1 year ago

“It works as it should”

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Posted 1 year ago

“I have not received my order.”

Helpful Report

Posted 1 year ago

Hello Guy, Thank you for notifying us that you did not receive your order. We attempted to call you to discuss this issue but unfortunately were unable to reach you. On investigation we found that DPD attempted to deliver your parcel on multiple occasions but there was no one available to accept it. To prevent any further issues the order was then returned to us and a full refund was processed to your original payment method. We hope this helps explain what happened to your order and we look forward to serving you again in the future. Kind regards – PTW

Posted 1 year ago

“Service was very good, delivery was exactly as they said. However, I only went to Powertool World because they are on Top Cashback - however, they never paid the cashback that was due.”

Helpful Report

Posted 1 year ago

Hello Louise, Thank you for taking the time to share your feedback, we are thrilled to hear that our service and delivery have met your expectations and we appreciate your kind words. We always strive to exceed our customers' expectations and provide the best service possible. We apologise for any confusion caused by the cashback offers shown on third-party websites and for any inconvenience you may have experienced. Please note that we do not directly offer cashback to our customers, therefore any queries regarding cashback offers would be handled directly by the cashback providers. We have reached out via email and hope that this provides a resolution to your concerns. We truly value your understanding and are grateful for the opportunity to address your issue. Kind regards – PTW

Posted 1 year ago

“Delivery Poor”

Helpful Report

Posted 1 year ago

Hello Kevin, Thanks for taking the time to leave your review, we value all customer feedback. We apologise that you felt our delivery service wasn't to your expectations. Our delivery success rate is usually incredibly high. We have reviewed your order and can see this was ordered on a 1-3 working day delivery. Your delivery had then arrived with you within the requested timeframe. You can find out more about the delivery timescales we provide here: https://www.powertoolworld.co.uk/delivery We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“I had quite a few problems with the website. I tried signing up so it would make it easier when placing more orders and you also accrue points which gives you a discount off your next purchase. However, every time I tried to log in, it wouldn’t work. I have placed a couple of orders with these guys, but not been able to use the discount points I had accrued. It should be noted… I did contact them and they said it must be a problem at my end as they couldn’t find my account details………?”

Helpful Report

Posted 1 year ago

Hello Darren, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear that you had issues when checking out with us. We can understand the inconvenience this may have caused you so we're sorry about that. We have reviewed your information and can only see the one order from us (this current order) under your delivery postcode or email address. This would be why our Customer Support Team were not able to find any information on any past orders. If you'd like to create an account with us to start collecting your loyalty points, you can do so here: https://www.powertoolworld.co.uk/customer/account/create/ We hope the above helps explain the situation and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Fast delivery.”

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Posted 1 year ago

Hello Stephanie, Thanks for taking the time to leave your review, we value all customer feedback. We're glad to hear that you're happy with our delivery service and that this had arrived with you as expected. We can see your order was delivered to you within 24 hours of this being placed with us. Please do let us know if you need anything in the future and we'll be more than happy to help! Kind regards – PTW

Posted 1 year ago

“Disappointing!”

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Posted 1 year ago

Hello Martin, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear that you were unhappy with the delivery experience you had. We have a high delivery success rate with our courier. We can see that your order was placed over a weekend and was dispatched from us on the Monday. As you had selected the next working day delivery service, this was then out for delivery with you on the Tuesday as expected. We can see that your parcel was successfully delivered by our courier. You can find out more about our delivery timescales on our website here: https://www.powertoolworld.co.uk/delivery If you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. Our contact information is below: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Very good with delivery”

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Posted 1 year ago

“Generally good, Prices are very low, quick free delivery. Reason i dont give 5 starts as its seams my tool might have been used before and its not come in original package. Tried to submit an enquiry/complain to speak with someone but no one came back to me.”

Helpful Report

Posted 1 year ago

Hello Roy, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry that your tool hadn't arrived in a condition which you felt was acceptable. We can't see any email or call from yourself and would have loved the opportunity to resolve this for you as best we could. We would like to reassure you that we only sell brand new, UK supplied & genuine products directly sourced from the manufacturer. Occasionally some products are supplied in bulk & packaged in our warehouse. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“My order was supposed to be delivered within 3 days but after no contact at all from Powerworld I had to send them an email to find out what had happened to my order. Only then was I told it hadn't even been picked. I got it after 6 days.”

Helpful Report

Posted 1 year ago

Hello Kevin, Thank you for getting in touch with us. We value all of our customer's feedback. We're surprised to hear that your order had arrived later than you had expected. We're sorry for this and we assure you this is a one-off. Our delivery success rate is usually incredibly high with our courier. We can see that your order had been dispatched prior to you contacting our Customer Support Team and that your order was delivered to you the next day. If you have any further queries, please don’t hesitate to get back in touch with our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Only reason for the low rating is the box had to be taped up by the courier as it had fallen apart in transit. Poor packing. Luckily nothing damaged.”

Helpful Report

Posted 1 year ago

Hello Tristan, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry that your parcel hadn't arrived in an acceptable condition, however we are thankful that your items inside weren't damaged. We always look to ensure our orders are dispatched with adequate packaging and there is a fine line between provided too much and too little packaging when considering the effects excess packaging has on the environment. With the feedback you have provided us with, we are now able to package these more securely. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“I have used Power Tool World a few times now. The products I've purchased have been at good prices and arrived quickly. When I receive my last purchase, a Makita chain saw, it appeared from damage to the box that the product may not be new. Inspecting the saw, I could see no evidence of previous use, however it had been supplied with a substitute Oregon chain, rather than an original Makita chain. This suggested to me that perhaps the saw had been a return. This may explain how Power Tool World were able to offer a more competitive price than other suppliers? The saw works fine and I am happy with my purchase. If it is a return, I would have liked to have known at the time of purchase that this was what I was buying.”

Helpful Report

Posted 1 year ago

Hello Christopher, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear of the issues you have experienced. We would like to reassure you that we only sell brand new, UK supplied & genuine products directly sourced from the manufacturer. We have checked on your order associated with this review and can't see a Milwaukee tool purchased. This order is for a Makita battery and charger kit. If you are still needing assistance with any other purchase from us, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Poor delivery options, upgraded to Sunday delivery and then courier failed to deliver so had to wait a further week for the next weekend delivery. Option to deliver to a local collection point would be good”

Helpful Report

Posted 1 year ago

Hello Simon, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry to hear of the issue you had with the delivery of your order. We assure you this is a one-off and our delivery success rate is usually incredibly high. When reviewing your order, we can see you had placed your order on a 1-3 working day delivery with us. Our courier had attempted delivery within this timeframe but due to the missed delivery, you had upgraded your delivery date with them directly. We can see your your order is now showing as delivered. If you'd like to find out more about the delivery methods we provide, you can do so on our website here: https://www.powertoolworld.co.uk/delivery If you need any further help, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Great prices but ordered just after Xmas and delivery late probably postal strike”

Helpful Report

Posted 1 year ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We're saddened to hear your order hadn't arrived when anticipated. Unfortunately due to an unexpected courier delay some orders have been unable to be delivered on time. We sincerely apologise for this. We assure you this is a one-off and our delivery success rate is usually incredibly high. Upon checking on your order we can see that this has been confirmed as delivered. We hope everything is now as expected and this doesn't stop you from shopping with us in the future for your tool needs. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Great deal let down by poor communication and delivery issues.”

Helpful Report

Posted 1 year ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We're saddened to hear that you hadn't received your order when you anticipated. Unfortunately due to an unexpected courier delay, some orders had been unable to be delivered on time. We sincerely apologise for this. We assure you this is a one-off and our delivery success rate is usually incredibly high. We can see that your order had been delivered and we hope everything is now okay and that this doesn't stop you from buying with us in the future. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

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