Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, Newtownabbey Borough Council
Rating: 4.85

“It was ok. Can't complain”

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Posted 4 months ago

“This company are fast and efficient with your order so for me they deserve 5 stars however returning items is the downfall I had a faulty Makita battery and wanted it repaired or swapped out but the only option they gave me was to contact Makita and return it to them which now involves a lot of messing about So for me. 3 star rating is a true reflection”

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Posted 4 months ago

“My purchase was easy and delivered quickly. Unfortunately I had to return my purchase due to a fault. My initial contact with customer service was very fast and seemingly professional but unfortunately that didn't last long. At some point they dropped the ball and failed to reply to my two follow up emails to find out what was happening with my refund. I waited a full seven working days and ended up ringing and speaking with them directly. The young lady who dealt with me on the phone was very helpful and extremely apologetic after seeing no one had got back to me. My refund was processed within 24 hours of the call, which was fine.”

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Posted 4 months ago

“Fast delivery service but when makita drill driver turned up the chuck slipped on first day of use so slightly disappointing”

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Posted 5 months ago

“Tools are great and the delivery but ive been trying to return an item which is proving difficult.”

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Posted 5 months ago

“Not returned faulty tool yet but not sure how either as not obvious from emails but the real test will be how they deal with the problem”

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Posted 5 months ago

Hi Ben , We can see a pre paid label was issued some time ago but we are yet to receive the blower back. Please contact our customer service department if you are still experiencing difficulties with the tool. Kind regards - PTW

Posted 5 months ago

“The power drill is okay but I only bought it so I could use the batteries from my existing Malika drill only to find they didn’t fit, so I’ve separately had to buy new batteries and a charger - very frustrating”

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Posted 5 months ago

“Would use again.”

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Posted 5 months ago

“Timely dispatch”

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Posted 6 months ago

“The makita strimmer was a good price but the box was heavily damaged on arrival. It had clearly been opened for some reason. Luckily all the parts were there and the strimmer seems to be working well so far. It was pure luck that some of the smaller parts hadn’t fallen out of the box during transit. If this had been a present for somebody else, the condition of the packaging would have been unacceptable.”

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Posted 8 months ago

Hello Stuart, Thank you for sending in your feedback to us. We are glad to hear that your strimmer was at a price suitable for you however we apologise that this arrived in a damaged box. With your feedback, we have raised your concerns to our Warehouse Team who will monitor the dispatch of this product closely. This will allow us to ensure we are doing everything we can to prevent damaged parcels. If you have any further queries, please do not hesitate to contact our Customer Support Team who are happy to help: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 8 months ago

“Disappointed my jigsaw did not come with a case and dust bag”

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Posted 8 months ago

Hi Steven, Thank you for sending in a review of your recent order. We apologise that you are unhappy with the product you received from us. As your purchased product is a body only tool, this would not include any additional accessories or storage cases. It is important to us that we are open and honest about the products we sell. We list all items and accessories which may come with a product on our website, this is under the section “What’s in the box”. If you have any further queries, please do not hesitate to contact our Customer Support Team who are happy to help: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 8 months ago

“The purchase was smooth, and delivery was great. Unfortunately for me I didn’t see that there was a 110 and a 240v option and so was accidentally purchased the wrong one. That’s when you enter no man’s land, I’ve never seen a returns system like it. No set up returns, no preferred partner, you are simply on yer own. Find your own courier, pay a punter rate as they haven’t organised a preferred courier or arranged that on your behalf, track yer own return, hope they are in when the courier attempts delivery (mine bounced at first attempt at 16:49). Mine didn’t come in an outer box so you need to affix the refund details over the other label and somehow add the courier label under strict instructions not to stick additional elements to the box as if they feel it unfit for resale you won’t get your refund. Additionally many couriers won’t let you send a shirt or bladed item as per their terms, what did I buy? A concrete cutter… so you have to convince them it’s a purchase return and you aren’t arming a crazed lunatic. The customer service was good, they stayed connected throughout. Am I happy with my item now I have the replacement? Yes. Would I buy again? Not until they had a proper returns system. I don’t mind paying for returns, it was my mistake, but they should have returns partners, there should be a single cost for them, there should be a clear system for dropping and they should want to know and track that the return I logged is with their courier.”

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Posted 8 months ago

Hello, Thank you for your valuable feedback. We're sorry for the inconvenience you faced with our current returns process. Rest assured, we're actively working on improving it to provide a more streamlined experience for our customers. Your suggestion for a preferred returns partner, a clear process, and better tracking is noted and is among our top priorities for enhancement. We appreciate your understanding and patience, and we hope to have the opportunity to serve you again in the future. Best Regards, Powertool World

Posted 8 months ago

“Tried 3 times to set up an account - eventually gave up and checked out as a guest, but you have to be careful if you want the items sent to a different address to the invoice. They are easily mixed up at checkout. Then everything went fine. Still can't set up an account....?”

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Posted 8 months ago

Dear Nick, We're sorry for the troubles you faced setting up an account but we're glad your checkout experience was smoother as a guest. Your feedback is vital for us to improve. We're working on the account setup issue. For any assistance, please don't hesitate to reach out to our dedicated customer service team at https://www.powertoolworld.co.uk/contact. Your satisfaction remains our priority. Thank you for choosing us Kind regards PTW Team

Posted 8 months ago

“Responded adequately.”

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Posted 8 months ago

Dear Glyn, Thank you for your review. Should you need any additional assistance, please feel free to reach out to us. You can find our contact details at https://www.powertoolworld.co.uk/contact. We're always here to lend a hand! Kind regards, Powertool World

Posted 8 months ago

“Items are sent out in non manufacturer packaging, which is fine if you are made aware of this at time of purchase, but you are not. Customer service offered me the opportunity for a refund but the cost to return goods would be down to me plus a potential 30% handling levy so I decided to keep it. Overall the item is fine just be aware if you are purchasing as a gift for example”

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Posted 9 months ago

Hi Olivia, Thank you for sending in your feedback to us. We apologise that the item you received did not match your expectations. We pride ourselves on being as upfront and honest about all our fees and packaging and take your feedback onboard. We would like to reassure you that we only sell brand new, UK supplied & genuine products directly sourced from the manufacturer. It is important to note that occasionally some products are supplied in bulk & packaged in our warehouse. If you have any further queries, please do not hesitate to contact our Customer Support Team who are happy to help: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 8 months ago

“Tool adverts for bosch doesn't state type of batteries required. Blue or green as not interchangeable. Price and service good.”

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Posted 9 months ago

“Power Tool World were helpful. But still charged me for DPD's error”

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Posted 9 months ago

Hello Simon, Thank you for leaving your feedback with us regarding your recent delivery. We are happy to hear that you found us helpful to deal with however we are truly sorry that you had an issue with our delivery partner delivering to your property. Whilst we cannot see you had been charged for your delivery; we can see that you had contact with our Customer Support Team who had provided all the information regarding your delivery and how this was made. Our Customer Support Team emailed you on 28/06/2023 however they had not heard back from you regarding the outcome of your issue. If you still need assistance from us, please continue to liaise with our Customer Support Team who are happy to help. You can find our contact details below: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 9 months ago

“I ordered a Dewalt tstak box with wheels, the one I received didn’t have the internal trays and it had stickers showing an image of a nail gun which leads me to believe it’s a box from a set that for some reason was sent on it’s own empty. I did email but haven’t received a reply, however the box was cheaper than retail price and overall I’m happy with it so it’s acceptable but I don’t think I’d buy anything else.”

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Posted 10 months ago

Hello Peter, Thank you for leaving your review. We are sorry that you were unhappy with your product received. Your feedback is important to us so we are keen to investigate this for you. Whilst the product was not advertised as including inlay trays, some of our products are supplied in bulk and packaged separately in our warehouse. We can see that you had sent an email to us and our Customer Support Team responded to your query within 24 hours. They offered you either a discount or a free return for a full refund for the issues experienced. They, unfortunately, did not hear back from you regarding this. If you are still needing assistance, please continue to liaise with our Customer Support Team who are here to help. You can find our contact details below: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 9 months ago

“Hi II found your website very confusing to yous. ,I would have purchased more item's but gave op trying”

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Posted 10 months ago

Dear Graeme, Thank you for your valuable feedback. We sincerely apologise for any confusion or frustration you may have encountered while using our website. Customer satisfaction is our top priority, and we genuinely appreciate your willingness to consider purchasing more items from us. To ensure a better experience for you, we would be delighted to assist you. Our dedicated Customer Support Team is ready to help. Please find our contact details here: https://www.powertoolworld.co.uk/contact Best regards, PTW

Posted 10 months ago

“They offer free next day delivery for orders over £50 but charge £5.95 for items under £50 but takes 3 days to deliver, if I'm paying That price for delivery I can't see why it can't be next day.”

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Posted 10 months ago

Hello Martin, Thank you for sending in your review to us. We are sorry that you are unhappy with the delivery charge for orders under £50. We always try to be as clear as possible on the cost of the delivery services we have available and these are listed both at checkout before placing your order and on our website here: https://www.powertoolworld.co.uk/delivery We do currently have an ongoing promotion which allows you to get free next working day delivery if you are based in the UK mainland and your order is over £50. If you have any other questions, please do not hesitate to get in touch with us. You can find out contact information here: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 10 months ago

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