“i have a loan with your sister company that charge far more interest and wanted to borrow another loan from yourselfs to pay that off but no joy even though i been good customer,i stated you pay them direct and close the account and met with a brickwall”
“Very disappointed having been a long standing customer who has never missed a payment that the company can't inform me when I'm eligible for a top up”
“Contacted via live chat and got all the answer I needed within minutes, far better than the 25 minute wait on the phone last time, only to get half the answers and no solutions. Thank you Russell!”
“I missed a payment because my wallet was stolen/lost and I didnt update my new card details with P2P resulting in a missed payment. I was notified by email and my new card details were taken and processed via the 'chat' service on the website. It was quick and simple. The customer service representatives I dealt with were very efficient and even agreed to waive the late payment charge because of the circumstances surrounding the missed payment. Very pleased, it was my oversight and I couldn't have argued if the charge had been levied. Many thanks.”
“I have used Pounds to Pocket a few times and they have been great, I have never had any problems, when I did, they dealt with it quickly, efficiently and politely.
You pay for what you signed up for, no more no less, and you can pay it back early with no extra cost which is great!”
