Pounds to Pocket Reviews

Name: Pounds to Pocket
Rating: 3.93

3.9 Rating 363 Reviews

1 %

of reviewers recommend Pounds to Pocket

Company Reviews

Metrics

Info

3.9

Based on 363 reviews

Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

0800 016 3106

Email:

support@PoundstoPocket.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first part of the conversation with Richard was rated Good although I was not told that they could have just took my card details for my remaining payments and could have saved all the time waiting. I was told an incorrect figure by the next person I spoke to Latoya. I was told I was in default by £1,400.00 when it was actually only £132.86!!!! So of course felt a little sick for a moment. I then thanked her for her help and she just cut the conversation off, I was then unable to print or email the conversation I had for my records.”

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Posted 10 years ago

“Cant fault the company help me out of a hole on many occasions. Absoulty brill well recommended”

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Posted 10 years ago

“I have missed a payment but i got in touch way before my payment date and nothing has been done to help me. O have emailed and used live chat and keeo getting told to email back after my due date and then when i do the collections team are unavailable and i have to wait more time. I have been charged a 12 late payment fee!!!”

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Posted 10 years ago

“Very good service. Website and account very easy to use and very clear Online chat very helpful Overall 10/10”

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Posted 10 years ago

“excellent service very helpful”

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Posted 10 years ago

“I'm annoyed that I have just paid off my loan early , have never missed a payment. I just applied for another loan and was declined. You can't tell me when I can apply again, or even IF I can apply again. Pretty poor really.”

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Posted 10 years ago

“Quick and easy to apply. No fuss. No pressure. Chat window an excellent tool.”

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Posted 10 years ago

“A good alround company to deal with, will use in the future.”

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Posted 10 years ago

“she was very helpfull and was nice to help me”

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Posted 10 years ago

“very help full Jessica was great good help.bless her”

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Posted 10 years ago

“Great service, very polite and very quick and knowledgeable to deal with my situation. Could not rate it more highly.”

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Posted 10 years ago

“1. Called customer services to advise employer details had changed... gave name of employer, contact tel and position and monthly take home pay...... called back later to check loan status and told that NONE of my new employer details had been updated. 2. Gave the advisor the new employer details. 3. Called back again, to check that the person who I had spoken to on the phone who had advised me that my employer info hadn't been updated. She had updated most of my details except the new employer telephone number was still NOT updated by your assistant, meaning my old employer number remained on my account. 4. Called customer services as I noticed on my homepage that my bank account number there was a digit incorrect, gave them my correct bank a/c. Spoke to another adviser later who confirmed that these details also had failed to be updated. 5. Rang back and told my applic for a £500 load had been declined (not surprised given the poor service shown above and details NOT being updated properly). Was advised to process a NEW application for £250 which would be approved. 3. Applied for a lower amount loan - £250, as possibly my initial application had been declined due to my info not being updated as per my phone calls and / or chat with your on-line chat. This was 2 days ago, NO decision yet made and every time I call/chat am told that this has been escalated. (have called THREE times to check status).”

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Posted 10 years ago

“the customer service lady was extremely helpful! thank you”

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Posted 10 years ago

“I spoke to Glenn today on live chat with a query about my payment not coming out of my bank he was very helpful and very pleasant. Thankyou”

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Posted 10 years ago

“you pay back much too more than you should”

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Posted 10 years ago

“very helpful people. candice dealt with me today and she was very polite, professional and helpful!”

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Posted 10 years ago

“Excellent service and customer care!”

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Posted 10 years ago

“not very helpful when they make an error on your account and expect you to contact them from experience p2p had closed my account and asked me to contact the resolutions team and also stated that my balance is £0.00 when clearly i know its not they then also failed to take payment so if i do recieve any letter from a debt company i shall be telling them that pounds to pocket closed the account and set my balance to £0.00 id also definatly not recommend them to anybody i asked for them to erase my bank details and they refused”

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Posted 10 years ago

“Frustrating system to settle account but advisor very helpful with process”

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Posted 10 years ago

“very good service all the time thanks”

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Posted 10 years ago

Pounds to Pocket is rated 3.9 based on 363 reviews