Pounds to Pocket Reviews

Name: Pounds to Pocket
Rating: 3.92

3.9 Rating 365 Reviews

1 %

of reviewers recommend Pounds to Pocket

Company Reviews

Metrics

Info

3.9

Based on 365 reviews

Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

0800 016 3106

Email:

support@PoundstoPocket.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy application. Customer Service is very good. The live chat is also easy to use. Highly recommend.”

Helpful Report

Posted 10 years ago

“I applied for a loan last year, made every payment, paid the loan off and now I receive a message saying my loan is declined when I log in, even before I apply. Very bad business!”

Helpful Report

Posted 10 years ago

“I have always found the service provided to be of a high quality - totally transparent and easy to understand. All of the staff I have dealt with, either online or by 'phone, have never been less than polite, helpful and informative. Even when a challenge arose, the company was more than willing to work with me to find a mutually agreeable solution. I know that some of these companies get a negative press but I really can't fault them. Their customer service puts a lot of other companies, including some banks to shame.”

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Posted 10 years ago

“Maria was clear, friendly and helpful. great stuff :)”

Helpful Report

Posted 10 years ago

“This company will happliy lend you money but ifvyou get into trouble and want to contact them forget it. I have emsiled rang and have today wrote them a letter and sent it recorded delivery. They also take continues payments of your debit card. Dont touch them with a barge pole.”

Helpful Report

Posted 10 years ago

“Really poor experience. Excessive charges, complaints team very poor and even ignore the Financial Ombudsman. No regard for UK lending criteria. Please do not touch with a barge pole!”

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Posted 10 years ago

“I don't know how this place is anywhere near a 4 star service. For one, their customer service is non-existent. They call you from a call centre, which takes 10seconds to connect before you even hear the voice of someone. The woman kept calling me the wrong name, which in my opinion was very unprofessional. I wish I had never taken the money from poundstopocket, but I was in a bad financial position at the time and had no other choice... now I have payments until October to make totaling just over £680 if I make the payments monthly, but if I want to pay if off early in one go it's £580 - how is that a saving? Poundstopocket will rip you off; please think about pawning, selling, borrowing, anything you can to avoid taking money from these modern day loan sharks”

Helpful Report

Posted 10 years ago

“Awful company . I'm paying off my debt and tried to nagationate with them and asked them to freeze my interest . They refused and I have 5 more payments . Also I just got a new card and I called them on the day of my loan repayment date to tell them and they still charged me a fee . Do not use !”

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Posted 10 years ago

“Been with them for two years now never defaulted and yet thet refuse a new loan”

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Posted 10 years ago

“I would like to repay my loan using a credit card, this will save me £ 423.18 in interest. I was told that i can not do this as Pounds to Pocket are a responsible lender. How can this be responsible lending, If i continue with Pounds to pocket I still have to pay £734.47 loan + £423.18 interest a total of £1157.65. If i Could pay my loan off today with a 0% credit card I could save the £423.18 interest and be dept free in 5 months and not the 8 months if I stay with Pounds to Pocket. this is a trap, it means that I can't move money around to save me paying interest. This is not responsible lending.”

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Posted 10 years ago

“excellent service, would recommend to anyone”

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Posted 10 years ago

“Alexandria was excellent. Many thanks.”

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Posted 10 years ago

“The agent was friendly understanding and helpful, thank you”

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Posted 10 years ago

“was told i could top up but when i went to mt account the top up button is not there...so not happy as i keep getting texts and email saying i can top up”

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Posted 10 years ago

“Brilliant”

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Posted 10 years ago

“Called to pay off my loan early. Russell was very helpful and after advising me of the amount required processed it all speedily and efficiently. Thank you not only for that but providing the required loan originally.”

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Posted 10 years ago

“Very helpful ????”

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Posted 10 years ago

“Was a complete waste of time. No help what so ever”

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Posted 10 years ago

“As always you have helped me with a new loan to help me through with my finances. Thanks again”

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Posted 10 years ago

“Very good service, fast and efficient. Everyone I have spoken to has been friendly, helpful and professional. As an 'alternative lender' they are very good”

Helpful Report

Posted 10 years ago

Pounds to Pocket is rated 3.9 based on 365 reviews