Postman Pooch Reviews

Name: Postman Pooch
Address: Suite 210, Northlight Industries, Unit 2 Northlight House, Brierfield, Lancashire
Rating: 4.82

4.8 Rating 2,003 Reviews

96 %

of reviewers recommend Postman Pooch

4.8

Based on 2,003 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Postman Pooch 5 star review on 17th February 2026

644

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have recently ordered a custom box of dog gifts for my Jack Russell for Christmas, from Postman Pooch. As always they are all good quality goods, at good value prices, and arrived the following day in record time!”

Postman Pooch 5 star review on 24th December 2020

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Posted 5 years ago

“Lovely items all packaged well.Delivered in time for christmas.Will use again.”

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Posted 5 years ago

“I bought a hamper for my little Shihtzu for Christmas...I was kept well informed about the progress of my order...one of the items wasn't available in the hamper due to high demand ....however I received a call to ask me what item I would like as a substitute.....I was more than happy with the hamper when it arrived....my little Tilly will love it 😀....Very good service ....I will certainly look to make future purchases...keep up the good work”

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Posted 5 years ago

“Bought one last year as well, very pleased with the quality and contents, I’m sure Molly will love everything”

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Posted 5 years ago

“Have used Postman Pooch to order hampers as gift for my friends dog for birthdays and Christmas. Service is excellent with fantastic products, would highly recommend to anyone!”

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Posted 5 years ago

“I use this website for all occasional for my dogs. Great service, great value and the company called me recently re my Christmas box order to confirm something prior to sending. Excellent customer service right there”

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Posted 5 years ago

“Have bought from this company 2 times now and they go above and beyond each time! the gifts are amazing! will carry on purchasing from them again in the future!”

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Posted 5 years ago

“Excellent quality products and really well presented, customer service excellent & would definitely use them again”

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Posted 5 years ago

“I have ordered a couple of times now and just love the selections available. Excellent service. Thank you and happy Xmas”

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Posted 5 years ago

“my dog loved the package and very quick delivery! thanks so much ❤️🥰”

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Posted 5 years ago

“I have used Postman Pooch a couple of times; their products are good quality and the service was fantastic too. I am looking forward to ordering a Christmas box for my dog Minnie who is also a big fan of Postman Pooch!”

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Posted 5 years ago

“I ordered a birthday box for my dog's first birthday on the 15th Nov. My dogs' birthday was on the 1st December - I still haven't received the package. Contacted the company who provided a lot of excuses instead of apologising. I'm still waiting for the package (which I intend on returning as its too late) and for the customer support team to contact me. I like to support small independent companies but I do not recommend this company - I will use Amazon next time.”

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Posted 5 years ago

Hi Michelle, sorry to hear your order hasn't arrived. I can't see any support ticket about this in our system tho. If you could raise a support ticket by emailing the following support@postmanpooch.zendesk.com We can then look into this for you. Thanks Postman Pooch.

Posted 5 years ago

“Such a lovely company and quick delivery my dog loved his Birthday presents. Thank you postman pooch!”

Postman Pooch 5 star review on 29th November 2020

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Posted 5 years ago

“Great service Fast delivery Lovely quality gift ideas for your pooches!”

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Posted 5 years ago

“Fast delivery will definitely use again”

Postman Pooch 5 star review on 24th November 2020

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Posted 5 years ago

“Highly recommend Postman Pooch, the customer service is exceptional and the Birthday box for my dog is lovely, nicely packaged with lots of treats. Such a unique gift! I will definitely be placing more orders thank you Postman Pooch”

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Posted 5 years ago

“Really pleased with the product and the parcel arrived on time as stated. The owner and pooch were thrilled and the dog loves her new monkey toy. Quality items and well wrapped too. I also like that you can address it to the dog in question! A couple of things that might be helpful going forward. 1) An area on the website where I could personalise the card would be really useful, with a preview of what the card will say and look like. I was unsure if the dog would be receiving a birthday card (it was a get well gift) and also the owner didn't know it was from me when they received it as my name wasn’t on it anywhere. 2) if the parcels are tracked that would be useful however I understand if they are sent first or second class this isn’t possible. 3) the website operation is not that smooth when building a box. Where there are multiple choices (for example the calm biscuits) the window doesn’t close after you’ve added to basket. So I ended up adding 5 to basket thinking I hadn’t pressed it properly. Once in the basket I couldn’t see an option to edit the quantity so had to delete it and start again. It’s a top quality product and an excellent idea. Our recipient absolutely loved it and I was so pleased it arrived the day after ordering. With a few minor tweaks this would be a very satisfied customer. Thank you Postman Pooch!”

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Posted 5 years ago

“Great service, arrived promptly and a wonderful gift for our puppies first birthday! Thank you Postman Pooch x”

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Posted 5 years ago

“Excellent 10/10”

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Posted 5 years ago

“Everything came quickly and was great and as expected when received. My dog loved receiving his birthday parcel!”

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Posted 5 years ago

Postman Pooch is rated 4.8 based on 2,003 reviews