Postman Pooch Reviews

Name: Postman Pooch
Rating: 4.84

4.8 Rating 1,585 Reviews

97 %

of reviewers recommend Postman Pooch

4.8

Based on 1,585 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Postman Pooch 5 star review on 23rd April 2024

522

Anonymous

Anonymous // 01/01/2019

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“Ordered a birthday box will items to fill it, products were perfect and support was excellent. Will use again very soon.”

Helpful Report

Posted 2 months ago

“Full replacement sent after receiving damaged box broken chews. Including some “tougher’ chews which suited my 8 month old retriever. Great mix in box. Great service. Thank you”

Helpful Report

Posted 2 months ago

Hi Jane, Your input is highly appreciated as it helps us improve our product and service. We apologise for the inconvenience broken small pieces, all natural treats are a range of all different shapes and sizes. We received your message and asked you to email support so that we could send you out some more large paddy whack chews free of charge. I have just checked our support tickets and we haven't received any email from you. If you do reach out via the support email support@postmanpooch.zendesk.com we will still honour this and send you out some more freebies. Once again, thank you for sharing your experience with us. We are committed to taking your feedback on board and making the necessary changes to enhance our product's value for money. All the best Postman Pooch

Posted 2 months ago

“Our dog Flick absolutely loved receiving her Postman Pooch box. She got so exited. I think it’s really good value for money as the contents are high quality, and you do get a fair bit in there. Im looking forward to the next box.”

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Posted 2 months ago

“Great selection and prices, and quick delivery. We love having the option to select specific toys and treats for our special occasion boxes as our dog has some food intolerances and is picky when it comes to toys. She absolutely loves her presents!”

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Posted 2 months ago

“First order , pleased will order again”

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Posted 2 months ago

“Great selection and loved putting together a custom birthday box for our dog Gracie! The cakes are beautiful and she loves it.”

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Posted 2 months ago

“I was very impressed at the speed of delivery. Molly, a 2 year old German Shepherd really enjoyed the cupcakes & she can be a little fussy about what she eats. Will definitely order gifts & cards again.”

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Posted 2 months ago

“Excellent products and very quick delivery.”

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Posted 2 months ago

“Amazing products, great quality and very quick delivery. My doggie is obsessed with a squeaky ball and delicious treats 🙂”

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Posted 2 months ago

“Excellent service and product 👍🏻😃would definitely recommend”

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Posted 2 months ago

“Lovely gift box and service is brilliant. Arrived within 2 days. Second time buying from postman pooch. Really good”

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Posted 2 months ago

“Excellent service thank you very much”

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Posted 2 months ago

“Having input the shipping address on the site, the autopopulation of googlepay then changed it to my billing address in a way that I was then unable to change it. When I raised this with customer support they told me it was impossible for them to change it back (I suspect this was a lie born from laziness) and so here I am having to go to a post office to send it to the correct address 200 miles away. I have no idea how good the product is, but the customer service was terrible.”

Helpful Report

Posted 2 months ago

Hi sorry you feel this way about the customer service. Unfortunately the parcel had already been sent by the time we received your support message, therefore too late to change. Once the parcel is returned to us we will resend this out to you.

Posted 2 months ago

“5 stars: excellent products and timely delivery. Thank you 😊”

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Posted 2 months ago

“I have bought my dog one of the birthday boxes every year for the past three years and they are fab. Delivery is always quick and easy!”

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Posted 2 months ago

“One happy pup with a great selection of natural treats, will be ordering again!”

Postman Pooch 5 star review on 31st January 2024

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Posted 2 months ago

“What a wonderful service! Excellent product selection, quick postage, and brilliantly minimal packaging. Tula Dog loved ripping into it and choosing the biggest treat for her lunch! Thank you very much…I’ll be ordering again!”