Pod Point Limited Reviews

Name: Pod Point Limited
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,113 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,113 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good tidy installation; on time”

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Posted 1 year ago

“The organisation and installation of the charging point was excellent. I would however highlight the disappointment at the additional cost for surge protection, which as far as I am aware is a legal requirement. The last minute additional £100 does not seem justified for the cost of equipment and labour involved.”

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Posted 1 year ago

“AFTER RETURN VISIT ALL WENT WELL.”

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Posted 1 year ago

“Pod point installation was an easy process. Pod point kept me in the loop of the installation date and times and they worked around dates that were best for me. The engineer was very polite, professional and answered all my questions. I would gladly recommend to others.”

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Posted 1 year ago

“Communication with Pod point was a bit hit or miss, But Jack (installation engineer),was professional, efficient and friendly. He also explained what was required and the best options for us, he also implemented electrical bonding at a reasonable extra cost.”

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Posted 1 year ago

“Original installation was cancelled at short notice but was quickly rearranged. Installer was polite and helpful and went above and beyond to please.”

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Posted 1 year ago

“When I initially ordered the home point charger, I encountered numerous options but lacked clear guidance on which would be the most suitable for my car. The information requested by Pod Point didn't necessarily align with my actual requirements. However, after speaking with one of their engineers, I gained a clear understanding of the necessary setup and my preferences. Once this issue was resolved, scheduling the engineer for the charger installation was swift. The assigned engineer, Jacob, demonstrated excellent communication by providing advance notice of his arrival. He arrived ahead of schedule, displaying a friendly demeanor. His efficiency and skill resulted in a clean and tidy installation. Jacob's assistance with the setup and his thorough explanation of every detail were truly helpful. I was genuinely impressed by his dedication and the quality of his work.”

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Posted 1 year ago

“Matthew very kindly came through to install our new charger today and it has been done very neatly both inside and outside. Very impressed with his communication and the information provided while onsite. He confirmed everything was working correctly before he left.”

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Posted 1 year ago

“Overall the experience was good. My initial installation date was cancelled at fairly short notice. I was provided a new date, though we were on holiday. Our installation took place almost two months after ordering and meant I had to find public chargers for around 6 weeks. The installation on the day was excellent.”

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Posted 1 year ago

“Great. Arrived on time. Completed the work, left everything tidy”

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Posted 1 year ago

“The final installation was excellent. Ordering, booking and scheduling seemed rather protracted.”

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Posted 1 year ago

“The Pod Point charger is excellent, and so was the installation engineer and the booking in team. The initial data-gathering exercise uploading pictures of my current electrical system was frustrating as it involved repeat logging in, trial and error. This process needs improvement to get 5 * reviews.”

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Posted 1 year ago

“Submitting the order form was rather tortuous as many photographs were required and your online ordering is not very user friendly From then on, everything was excellent”

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Posted 1 year ago

“Very clear and easy to order but disappointed to to be cancelled on the day of installation. Extremely happy we had a cancellation and installed the very next day! So overall a positive experience.”

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Posted 1 year ago

“No problems.. helpful straightforward installation”

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Posted 1 year ago

“Took a number of weeks for pop point to contact after the dealership made the request for the charger, the dealership chased 3 times and I chased once before i finally got an installation date, however once date confirmed every then went smoothly.”

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Posted 1 year ago

“Engineer who performed the installation was superb, just got on with the job with minimum fuss. Only downside was the requirement to send photos and sketches of proposed nstallation. This was quite time consuming with the onus put on the customer. For over 1000 pounds, I would expect Podpoint to send an engineer out to discuss and gather the information needed prior to installation. I also had to do the necessary following up for moving the job along.”

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Posted 2 years ago

“Helpful and efficient”

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Posted 2 years ago

“Very efficient service for communication . Main problem was submitting the application with relevant documents. Complicated for a non technical senior citizen like myself. But managed to submit the required information.”

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Posted 2 years ago

“Overall satisfactory process”

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Posted 2 years ago

Pod Point Limited is rated 4.6 based on 36,113 reviews