Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.40

4.4 Rating 2,172 Reviews

84 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parts missing, delivered on different day than was advised.”

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“Already answered this message numbers 1 in the queue for ages”

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“Number 1 in the queue for ages when trying to spend money gave up in the end i wonder how many other pertenial customer's lost”

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“Pathetic service and poor communication, if a product isn’t in stock dont lie it’s out for delivery when it wasn’t, I was badly let down, of which I purchased from gap within a day on time my loss money wise but you learn.”

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Dear Darren,Thank you for taking the time to provide feedback on your experience with Building Plastics Online Ltd. We genuinely appreciate your input and apologize for the issues you encountered. I can confirm that we delivered your goods in full as we informed you on the 07/06/2024 @ 1:58pm and we have a signed POD. We are truly sorry for the pathetic service and poor communication that you experienced. It is unacceptable that we misled you by falsely claiming that a product was out for delivery when it was not. We understand that this kind of letdown can be frustrating and we sincerely apologize for the inconvenience and any loss you may have incurred. We value your business and want to make sure we improve our services to meet your expectations. We would greatly appreciate it if you could let us know how we can make things better for you in the future. Our aim is to address any shortcomings and ensure a more seamless and reliable experience for our customers. Once again, thank you for bringing these concerns to our attention. Your feedback is essential in helping us improve our services. We hope for the opportunity to make it up to you in the future. Best regards, Natasha Bing Building Plastics Online Ltd.

“It took hours on the telephone (on numerous occasions) hoping someone one would answer, to no avail. Lack of professionalism and communication, will never use this organisation again!”

Helpful Report

“I bought 2, 5 meter lengths of UPVC window sill cover. They did not notify me when they were being delivered but luckily I was in to receive the order. The sill covers come with a protective film which I left on TO PROTECT during the fitting process. When I removed the cover the sill was scratched. Although annoying I had enough over to do it again. I then did the larger sill and when I removed the protective film the sill was great till I got to a large area of damage. Contacted them via e mail and within a couple of days got a response as follows. Because I had cut and fitted the sill they would not replace or refund. They say you should remove the plastic foil prior to fitting. I advised the company I will not use them again.”

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“It's been 2 weeks since I placed my order and I still haven't heard from them regarding delivery. Nothing. I can't even contact them. No answer on phone or email.”

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“They are literaly just a middle man,they lie to you constantly after nearly a 3 week wait after blatant lies on the phone and IGNORED emails i got told by EUROCELL they had only just received the order 2 days ago and it was delivered on the third day. This company cannot be trusted and people honestly bear in mind your paying B.P.O to only just pass the order to a local supplier cutting the supplier out. Cannot question the price even though it was more than EUROCELL but far cheaper than B and Q.I will not be using again customer service is terrible please take note”

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“Company is a sham. Keep promising delivery dates but no delivery. Partial delivery from a local Eurocell but would keep giving new delivery date without delivery. I would like to get a refund but it hard to get through!”

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“the most hopeless service and delivery, that delayed my project by weeks”

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“Delivery only partially delivered, no prior notice of delivery, phoned and told to email instead. Emailed and no response after 1 week. Not happy with the service.”

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“Ordered 7 sheets of solid polycarbonate sheets , 2 sheets were 4mm and 5 sheets were 6mm, All the sheets were delivered as 4mm, company is due me a refund of £247, spoke to customer service who said refund would take up to 7 days, now when I call to see where refund is they tell me they will call back but never do. Have invoice with what I ordered and also delivery ticket which shows the differences,”

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“I ordered 2no. 25m length of self adhesive foam strip along with clear roof panels and screws. 20m rolled up, non self adhesive strips were delivered instead. Completly fraudulent and false advertising on website and refused to accept blame and refund for the strips. AVOID, AVOID, AVOID. Had to order longer strips as required instead from other suppliers after delays due to this middleman, fraudulent company. Avoid for your own sake if you dont want to be disappointed.”

Helpful Report

“So they looked great, excellent price and advised it'd be around 14 working days for delivery, no problem. Then after this time had passed, I messaged to see if they had a delivery date, which raised a ticket. Nice lady replied she'd speak to Maidstone office and let me know. Then after weekend, get a message saying ticket resolved. No other emails. So I emailed to say it wasn't resolved and I still hadn't received. Then got the same nice lady saying that they'd delivered the day before. Which obviously they hadn't and I requested a picture, confirmation of address and signature. Then same nice lady says it was a mix up but it'll be delivered this afternoon.....after 8pm and still no sign. So more porky pies. Personally, if it's going to be delayed then just let me know a date when it will be here, not lies and excuses. Very poor and suspect I'll have to buy elsewhere since you can't trust what they are actually telling you.”

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“Order not arrived and order status been changed to complete. I rang the phone line, once I finally got though. The lady on the phone (who was very polite) said she would call back and provide me with an update as she couldn't get in contact with the relevant people. I'm still awaiting my call back and my products.”

Helpful Report

Dear Reviewer, Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Building Plastics Online Ltd. We greatly appreciate your input and apologize for any inconvenience caused by the issues you experienced. We understand your frustration regarding the non-arrival of your order and the delay in receiving an update on its status. Rest assured, we are deeply sorry for the inconvenience caused and regret that we did not meet your expectations in this instance. We would like to assure you that we take customer satisfaction very seriously and have already initiated an immediate investigation into the matter. We are committed to rectifying this situation and ensuring that it does not happen again in the future. To further assist us in resolving this matter to your satisfaction, we kindly request that you inform us of any specific details regarding your order. This will enable us to pinpoint the exact causes and allow us to take appropriate steps to prevent such occurrences in the future. Once again, we would like to express our sincerest apologies for the inconvenience caused. We genuinely appreciate your understanding and assure you that we will do everything possible to make things right for you. Kindly contact our customer service team at 0333 121 4800 or via email at customersservices@bpoltd.co.uk with any additional information so we can help you. Regards, BPOltd

“Still waiting for my prepaid order 10 days after ordering on 31/3/24. Your post order contact for customers is appalling. Basically ignoring all contact by customers. All you get , no matter what time you call is a pre recorded message. I did get a reply from customer services, once via e mail, which didn't do me any good, as I still am waiting for my order to be delivered.”

Helpful Report

Dear Clive,Thank you so much for taking the time to provide your feedback on your experience with Building Plastics Online Ltd. We greatly appreciate your honest input and we apologize for the inconvenience caused. We are truly sorry that you have been waiting for your prepaid order for 10 days since your order on 31/3/24. We understand that our post order contact for customers has not met your expectations and that you felt ignored when trying to reach out to us. We sincerely apologize for any frustration this may have caused. We apologize for the delay in delivering your order even after a reply from our customer services team via email. This is certainly not the level of service we strive for, and we deeply regret any inconvenience this has caused you. We genuinely value your business and would like to make things right. We kindly request your assistance in helping us improve by providing some insights on how we can address the issues you have encountered. Your feedback is important to us, and we will take immediate steps to rectify the situation. Once again, we thank you for bringing this matter to our attention. We genuinely appreciate your support and understanding. Please accept our sincerest apologies for the inconvenience caused, and we look forward to working towards a solution with you. Your delivery will be made to you tomorrow. 11/04/2024. Kindest Regards, BPO Ltd

“Wouldn't buy from you again waited 3 weeks for a delivery of facial boards which didn’t arrive then upon an email to you it was going to be sent out the next day after 2 more weeks it didn’t arrive so I had no choice but to ask for a refund. Another nationwide company delivered within 2 days”

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“Ordered 8 days ago still no info on my delivery contacted them multiple times no not replying the phone number doesn’t get answered. Scam site after multiple emails got one back saying it will be delivered waiting in still nothing stay away”

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“Sending a review link to review a product that has yet to be received is not likely to provide a positive review. It's more likely to be, 'where are my goods and why has it taken so long?'”

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“Item not delivered yet”

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Building Plastics Online Ltd is rated 4.4 based on 2,172 reviews