Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.40

4.4 Rating 2,172 Reviews

84 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality product and good prices. Unfortunately delivery is shocking. Order was in 2 parts, one part went to a house 1 mile away and the second delivery is delayed because they haven’t got any transport!! Wont be using them again.”

Helpful Report

“Failed delivery on 2 occasions, initially had to chase for a delivery to even be notified of a delivery date... do not consult if you wish for works to be completed on time”

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“order was incomplete”

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“My order never arrived!! I sent numerous emails asking for an update all of which were ignored. No refund offered! Terrible customer service and im still owed my purchase price from last year!”

Helpful Report

Dear Michael,Thank you for taking the time to provide us with your feedback regarding your experience with Building Plastics Online Ltd. We truly appreciate your openness in sharing your concerns. Firstly, We have checked our system and we cannot see any emails from you regarding non delivery or a cancellation request? Secondly, we would like to sincerely apologize for the inconvenience caused by the non-arrival of your order and the lack of response to your emails. This is not the level of service we strive to provide to our valued customers, and we understand how frustrating this must have been for you. We deeply regret any inconvenience or disappointment this may have caused. To rectify this situation, we would like to ask for your assistance in resolving the issue. Could you please provide us with your order details or any additional information that could help us investigate and locate your order? We are committed to finding a suitable solution and ensuring that you receive the refund you are owed. Once again, we apologize for any inconvenience caused and we appreciate your patience and understanding. Please feel free to reach out to us directly through this platform or any other contact method you prefer, and we will make every effort to make things right. Thank you for your feedback and for giving us the opportunity to improve. We look forward to hearing from you soon. Best regards, CS Team Customer Support Building Plastics

“Items still not delivered and no updates after 14 days. Pointless sending messages through the site because no one replies, pointless ringing them also (waited in a cue for a hour then cut off) No other choice other to claim a charge back though my bank for items not received, company is a waste of time I should of read the reviews first”

Helpful Report

Dear [Reviewer],Thank you so much for taking the time to provide us with your feedback about your experience with Building Plastics Online Ltd. We truly appreciate customers like you who share their concerns and help us identify areas where we can improve. We sincerely apologize for the issues you encountered, particularly in regards to the items still not being delivered and the lack of updates after 14 days. We understand how frustrating it must have been for you to not receive a response when messaging through our site or when attempting to contact us via phone. Please accept our deepest apologies for the inconvenience and stress this has caused you. We understand that claiming a chargeback through your bank was necessary in order to resolve the issue, but we deeply regret that it had to come to that. We genuinely value your input and would love to hear more about how we can make things better and prevent similar situations from occurring in the future. If you have any specific suggestions or recommendations, please do not hesitate to let us know. We are committed to improving our customer service and will take your feedback to heart. Once again, we apologize for any frustration caused, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to serve you better in the future. Thank

“order not delivered. ?Unable to get any response by phone, email, chat or account message.”

Helpful Report

Dear Colin,Thank you so much for taking the time to provide us with your feedback regarding your experience with Building Plastics Online Ltd. We truly appreciate customers like you who share their thoughts and help us improve our services. We would like to sincerely apologize for the inconvenience you had to face with your undelivered order, and especially for the lack of response from our side. We understand how frustrating it can be to be unable to reach us through various channels such as phone, email, chat, or account messages. This is certainly not the level of service that we strive to provide, and we are deeply sorry for the inconvenience caused. To rectify this matter and ensure incidents like these do not occur in the future, we kindly ask for your assistance. Could you please let us know the best way to contact you so that we can address your concerns promptly? Additionally, we would appreciate any further details or suggestions you may have on how we can improve our communication and customer service. Once again, we apologize for the inconvenience and appreciate your patience. We value your feedback tremendously as it allows us to make the necessary improvements to provide a more seamless experience for all our customers. Please can you send your order number to our customer service manager Kath Booth - kath@bpoltd.co.uk and we will get this rectified immediately for you. Thank you for choosing Building Plastics Online Ltd. We look forward to

“I would avoid these people. I ordered on 4 Dec 2023 and Im still waiting for my items. They dont answar the phone they dont reply to emails, they dont deliver your order. I have no Idea who gave these positive reviews? They must have done them themselves Avoid at all costs.”

Helpful Report

Dear Graham, Thank you very much for taking the time to provide us with your feedback on your experience with Building Plastics Online Ltd. We sincerely appreciate your honest review and we apologize for the inconvenience you have encountered. We are truly sorry for the delay in delivering your items and for the lack of response to your calls and emails. We understand how frustrating it must be to not receive the level of service that you expected. We appreciate you bringing these issues to our attention. At Building Plastics Online Ltd, we strive to provide excellent customer service, and we are disappointed to hear that we have fallen short in your case. We assure you that we take your feedback seriously and will be investigating the matter to address the communication and delivery issues you experienced. We genuinely value our customers' opinions and we would like to learn more about your specific situation. Could you please provide us with some additional details so we can understand what went wrong and how we can improve? Your insights will be invaluable in helping us rectify the situation and prevent it from happening again in the future. Once again, we sincerely apologize for the inconvenience caused by this situation. We remain committed to providing you with the best service possible and we appreciate your patience and understanding. Thank you, [Your

“Very poor communication from start to finish, no email or call to tell me a delivery date/time, delivery was 2 days later than I was told so had to pay blokes to stand around then delivery was dumped on the drive and I wasn’t even told it had been delivered, wouldn’t purchase anything with this company again”

Helpful Report

Dear Aaron,Thank you so much for taking the time to provide feedback on your experience with Building Plastics Online Ltd. We truly appreciate your input and value your honesty. Firstly, we would like to sincerely apologize for the very poor communication that you experienced from start to finish. We understand how frustrating it can be to not receive updates on delivery dates or times. We are sorry for any inconvenience this may have caused you. Moreover, we deeply regret that the delivery was two days later than what you were initially told. We understand that this resulted in additional expenses for you, and we apologize for any inconvenience caused. Additionally, we apologize for not informing you once the delivery had been made, as we understand that it is important to have clear communication regarding such matters. We greatly appreciate your feedback and would like to assure you that we take it seriously. It is our priority to address these issues and make necessary improvements to ensure a better experience for our customers in the future. In order to make things better, we kindly ask if you could provide us with more specific details regarding the areas where we fell short. This would greatly assist us in identifying exactly what can be improved upon. Once again, thank you for sharing your experience with us. We genuinely appreciate

“The stock levels are not monitored accurately. No warning of shortage. They are a distributer that use other wholesalers/suppliers to deliver their orders. I would have ordered directly from Eurocell if I had known and saved my self the hassle and a few quid. I've been waiting almost 4 whole weeks for my order and still not received it. The Client is frustrated and we appear like fools promising dates and not delivering. No alternative solution was offered and no sympathy for the situation.”

Helpful Report

“The rumours are true about BPO. They lie to customers and it's clear they do so on these reviews too. They don't are either weeks late or don't deliver, taking people's money. Look at the long post they made recently to one person, angry and accusatory, they take time to write this but not support customers. It's not how to treat people. Still no delivery after weeks, no response on customer service and tickets closed without resolution. Go direct, don't use these people, trust me.”

Helpful Report

We are deeply sorry about your experience with Building Plastics Online Ltd Steve, and we want to thank you sincerely for taking the time to share your feedback. We take this very seriously, and our main priority is always to provide a great customer service experience. We understand the frustrations and the difficulties encountered with the long waits in delivery and also the lack of response from our customer service team. We accept full responsibility for these issues, and we are currently taking steps to make things better. We would really appreciate your honest feedback on how we could improve our service in the future and we hope that you will give us another chance to regain your trust. Again, thank you for sharing your experience.

“I would not recommend this company on my experience i made a large order for fascia board and soffit board one item did not arrive i contacted customer service asking for the item to be delivered or i would accept a refund as i needed this item to finish my job , no refund was offered as they said item had been delivered but it hadn't, ten emails later no refund and no item just me £46 out of pocket not a great company to deal with customer service complete waste of time, not a happy customer .”

Helpful Report

“item never arrived, had to get a paypal refund”

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“Phone is constantly engaged I've been waiting three times longer than estimated for most basic of products. when this order is eventually delivered I will not use again!”

Helpful Report

“I missed a small item (costing a couple of pounds) off my order, but then sent an email within hours asking for it to be added. I got no reply and order arrived without. I tried several times to get it from my local Eurocell depot, but they were out of stock and ultimately had to pay Eurocell £10 to deliver a £2 part. Finally after weeks delay I can do the job.”

Helpful Report

“Website delivery times are totally different to what they email you after buying. Very misleading”

Helpful Report

Thank you so much for taking the time to provide us with your feedback regarding Building Plastics Online Ltd. We appreciate your commitment to helping improve our services and offering a honest assessment of your experience. We are sorry to hear that you did not receive the Website delivery times you expected after buying from us. We understand how misleading this can be and we would like to make things better. Can you please elaborate on what happened and how we can improve our services moving forward? Again, we thank you for your input and we look forward to hearing your thoughts.

“I’ve still not received all of My order having already had two attempts.”

Helpful Report

Thank you so much for taking the time to let us know about your experience with Building Plastics Online Ltd. We sincerely apologize for the inconvenience caused with your order and understand how important it is for you to receive it as soon as possible. Could you tell us a bit more about what's happening with your order by sending an email to customerservices@bpoltd.co.uk? I’m sorry to hear you’ve still not received all of it having already had two attempts. Is there anything we can do to make things better? We look forward to hearing from you in due course.

“item once delivered was fine, but if you are in a rush for an item go somewhere else. Took over 2 weeks to get my item worse thing is i found out the depot they use is 10 minutes from my home. They did tell me they had tried to deliver which was untrue. I had to do all the chasing phone calls etc even though they said they would ring me. Price wise very pleased just getting the item. was my issue. I would have collected but was a 5 metre cill board.”

Helpful Report

Thank you very much for your feedback, Tim. We truly appreciate that you took the time to tell us about your experiences with Building Plastics Online Ltd. We are sorry that it took over a week for you to receive your item, and that we had misled you regarding the delivery process and that you had to do all the chasing phone calls to find out the status of your cill board. We understand the frustration that this may have caused. We strive to deliver exemplary customer service and experience and we would like to make things right. Could you tell us a bit more about your experience and how we can improve our services in the future? Your input would be deeply appreciated.

“Delivery well outside of guaranteed timeframe. Called 7 times to chase up and told, today, later today, first thing tomorrow, sometime today, not sure. Still not arrived. This is in spite of their recorded message touting how they are well connected and the UK's leading supplier. Will definitely be going elsewhere for future order and would recommend you stay clear.”

Helpful Report

Thank you so much, Clinton, for taking the time to provide us with feedback about your experience with Building Plastics Online Ltd. We are so sorry for the delivery delays and the missescommunications. We understand how frustrating these issues can be. We would be grateful if you could tell us a bit more about what happened. We want to ensure that this experience and any like this does not happen again. Your feedback and opinions are greatly valued and appreciated. We want to assure you that we do our best to deliver a superior product and customer service experience. There is still a chance to make things right and we hope that you will allow us the opportunity to do so. Thank you once again for your time and feedback.

“Avoid this company at all costs !!! I placed 2 orders to the value of over £500. The first order did not arrive the day it was supposed to and when it final did arrive it was short. The second order I was promised today and when I called I was informed a member of staff had forgot to press a button so my order which had been paid fir was not even on the system... They value there customer service ....What a joke ...Dont even bother to call you back when they promise they will ...So after wasted days , broken promises I now have to drive 20 miles to fetch my order as they can't deliver for another week. Absolutely incompetent and will never deal with them again. if you want a hassle free delivery do not order from this company. ...”

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“I added an item to my order and didn’t receive it I called and emailed numerous times and was never refunded”

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Building Plastics Online Ltd is rated 4.4 based on 2,172 reviews