Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.41

4.4 Rating 2,149 Reviews

85 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 2,149 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order did not turn up for over a month, despite making several calls to chase up and being assured I would receive a delivery date. After several more weeks I gave up and requested to cancel my order and get a refund. the company has now IGNORED multiple requests to give me my money back. DO NOT trust this company with your money. They may just be incompentant rather than actually criminal but the end result is the same - they have stolen my money.”

Helpful Report

“No answer to emails, phone calls or their so called chat service. Nearly £700 worth of products undelivered. Now having to rebuy from a different company and pray that we get our money back as we cannot afford to loose that. Please do not use this company, I wish I had read the reviews beforehand.”

Helpful Report

“Ordered it a week ago and it still says awaiting despatch”

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“Don’t bother using this company they sent out the wrong materials then charged delivery costs & restocking charges! I definitely would not recommend!”

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“ABSOLUTELY USELESS COMPANY. I ordered and paid for my materials. After about 4 days I called to ask where they were. Was told that they were st the Swansea depot and shouldn't be long. Waited another week and called again. Was again told that they were at Swansea depot. Apparently Swansea were having problems with delivery, but was giving a definite delivery date. Waited till the day after the delivery date and was told Swansea were 3 weeks behind with the orders and my stuff could not be delivered.....ever. The ONLY plus point was the staff were polite. They tell you rubbish to fob you off. DO NOT USE.”

Helpful Report

“Very poor communications, difficult to get through on phone and customer service email again just shut down and close your query repeatedly. Pity as the product and price very good but let down by order shortage which apart from paying for goods not received its been a lot of unfortunate delay and hassle. Unlikely to use in the future and would advise to avoid.”

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“Absolutely disgusting. Place an order received email next day to say it's ready for dispatch. 4 weeks later after countless emails and promises received an email today order is cancelled we don't stock it anymore.”

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“Horrendous customer service, ordered 2 weeks ago and not received anything. Chased up numerous times just to be fobbed off. Been given 3 delivery date to which nothing has arrived. AVOID AND SHOP ELSEWHERE”

Helpful Report

“Been left waiting 4 weeks for a delivery that was stated to take 3-5 days. I've had no follow up phone calls or emails to say where my products are. I've rang numerous times to which someone tells me that the delivery will be next week with no apologies and no real care. I've since asked for a full refund as they clearly can't meet their contractual requirements, and asked for email confirmation of my cancellation to which they agreed again with no apologies or real care. After another week, I'm still left waiting for my products or my refund. I wish I had seen the reviews before buying here. Will not be using these again!”

Helpful Report

“Still waiting for delivery ! Ordered 2 weeks ago - chased last week - told that there was no down pipe in stock - chased today - told that the order had been sent to a different depot - received an email today stating that it would be Monday or Tuesday next week at the earliest. That would be 3 weeks . I appreciate it is not a big order , but why would I be encouraged to do a bigger order ? No communication from you - all the chasing by me .”

Helpful Report

“Slow delivery, items are sourced externally so the company have no control over delivery times and when I questioned this as I hadn’t been updated they blamed their supplier. Building plastics online was who took my money and so as the customer I expect them to accept liability when things go wrong and not blame their suppliers when items go out of stock, especially when they are showing them as in stock on their website. Wouldn’t use again”

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“Not delvd”

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“After purchase I was told they didn’t have them in stock, still waiting on a refund since May.”

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“Didn't update the order - I was never informed it was awaiting collection. Enquired many times over a month period, was completely ignored. Order status on website was something like 'pending'. Eventually the place I picked it up from (eurocell) called me to say it had been there for ages. Won't use building plastics online again.”

Helpful Report

“Parts missing, delivered on different day than was advised.”

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“Already answered this message numbers 1 in the queue for ages”

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“Number 1 in the queue for ages when trying to spend money gave up in the end i wonder how many other pertenial customer's lost”

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“Pathetic service and poor communication, if a product isn’t in stock dont lie it’s out for delivery when it wasn’t, I was badly let down, of which I purchased from gap within a day on time my loss money wise but you learn.”

Helpful Report

Dear Darren,Thank you for taking the time to provide feedback on your experience with Building Plastics Online Ltd. We genuinely appreciate your input and apologize for the issues you encountered. I can confirm that we delivered your goods in full as we informed you on the 07/06/2024 @ 1:58pm and we have a signed POD. We are truly sorry for the pathetic service and poor communication that you experienced. It is unacceptable that we misled you by falsely claiming that a product was out for delivery when it was not. We understand that this kind of letdown can be frustrating and we sincerely apologize for the inconvenience and any loss you may have incurred. We value your business and want to make sure we improve our services to meet your expectations. We would greatly appreciate it if you could let us know how we can make things better for you in the future. Our aim is to address any shortcomings and ensure a more seamless and reliable experience for our customers. Once again, thank you for bringing these concerns to our attention. Your feedback is essential in helping us improve our services. We hope for the opportunity to make it up to you in the future. Best regards, Natasha Bing Building Plastics Online Ltd.

“It took hours on the telephone (on numerous occasions) hoping someone one would answer, to no avail. Lack of professionalism and communication, will never use this organisation again!”

Helpful Report

“I bought 2, 5 meter lengths of UPVC window sill cover. They did not notify me when they were being delivered but luckily I was in to receive the order. The sill covers come with a protective film which I left on TO PROTECT during the fitting process. When I removed the cover the sill was scratched. Although annoying I had enough over to do it again. I then did the larger sill and when I removed the protective film the sill was great till I got to a large area of damage. Contacted them via e mail and within a couple of days got a response as follows. Because I had cut and fitted the sill they would not replace or refund. They say you should remove the plastic foil prior to fitting. I advised the company I will not use them again.”

Helpful Report

Building Plastics Online Ltd is rated 4.4 based on 2,149 reviews