Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.40

4.4 Rating 2,172 Reviews

84 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

Write Your review

Tell us how Building Plastics Online Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our order was missing the j trim , swan necks and shoes. Wouldn’t use again”

Helpful Report

“Delivery was schedules 5 times and each time didn’t arrive, with no reason, no call or update and no goodwill gesture. Trying to speak with a manager to resolve was non existent, as was the depot dispatching the goods. Would not recommend or use again.”

Helpful Report

“Arrived damaged, reported straight away, had to wait over a week before I had to call and complain that I still hadn’t received my replacement item. Lady on the phone asked me to collect the new item myself which I refused and asked for a refund instead. Been 2 weeks and still haven’t received it!”

Helpful Report

“Absolutely shocking. still waiting for items ordered 4 weeks ago. lack of communication. Fobbed off with excuses as why not delivered.”

Helpful Report

“Awful experience. Not all of my order was sent and I emailed numerous times and was ignored. I have now been informed that my missing boards are no longer available so I am unable to complete the project. They really don't seem to care!”

Helpful Report

Hi Jayne, We are sorry that you feel this way, looking into this the order was fulfilled in full signed for and we sent you proof of delivery for it all. We have never stated that the one board you claim is missing is no longer available however that it was delivered back in February with the rest of the order. Our CS team are still looking into this and as for the emails we do not seem to have any from you at all? Only on online chat which you seem to disconnect from. We have just spoke to you now on the phone as you called in after leaving this review. We are now working to rectify the situation as quickly as possible. Thank you for leaving your review.

“The worst service I have ever received, no emails to update me on my delivery, into my third week now and still no delivery!!! Avoid this company like the plague”

Helpful Report

Dear Customer, I appreciate you taking the time to leave a review, though I'm truly sorry to hear about the experience you had with your delivery. I understand how incredibly frustrating it can be to wait without updates, especially as your order has taken longer than expected. We strive to keep our customers informed, and I regret that we did not meet that standard in your case. Your feedback is important, and I assure you that we will be looking into our communication processes to enhance our service moving forward. If you would like to send us an email to customerservices@bpoltd.co.uk with the relevant information, we will investigate this immedietly and get back to you straight away. Thank you for your understanding. Kind regards, Kathleen Building Plastics Online Ltd.

“I have been looking at building plastics reviews recently and have noticed a common theme that it seems they only reply to 5* reviews and Not the 1* I would have thought that those would have been the ones that should receive a reply to at least try to resolve the issues in the future”

Helpful Report

“Poor customer service now been wait for an order that was placed on the 21/3/25 now 7 business days later and no sign of the delivery apparently the delivery company have attempted twice but seeing as someone has been home both times and the property has cctv there has been no attempt i would avoid at all costs.”

Helpful Report

“I have purchased various items in the past from this company totalling around £1000 and been highly delighted with my purchase which came from Eurocell Hull , so when I needed two black soffits I ordered them from building plastics again but this time they came from GAP plastics Hull , I had to send one board back as there was no protective film on and you can imagine the state the face was in, fair enough these things happen . The two boards that I received were only wrapped on one edge while the other edge was roughly sawn with the white plastic on show I have never seen such poor quality plastic products, once the protective film was removed they were scratched, marked with indentations on them and for £97 this was outrageous unfortunately I would not be purchasing any other products/materials from building plastics while they deal with GAP”

Helpful Report

“Ordered all ok, requested a delivery date and or contact, but delivery just turs up 3 days early with no warning or contact, not great service.”

Helpful Report

Dear Steve, Thank you for taking the time to share your feedback. I'm truly sorry to hear that your delivery experience was unsatisfactory and arrived earlier than you anticipated without any prior notification. We aim to provide clear communication regarding delivery schedules, and I regret that we fell short in this instance. I appreciate you bringing this to our attention as it allows us to improve our processes and prevent similar issues in the future. If you have any further concerns or if there's anything we can do to assist you, please don’t hesitate to reach out. Thank you for your understanding. Kind regards, Kathleen Building Plastics Online

“Bought two shower wall panels initially and all was good with the delivery and quality. Tradesman said I need a third so ordered a third. The delivery driver arrived asked my mother in law to sign for it before offloading. Was asked to put it where the other panels were stored in workshop but he ignored and placed it meant against a gate in rain and strong winds. When the tradesman was leaving he found the panel had been blown down on to gravel. Trades man came to use it and noticed damage to the panel which meant it was not water tight. I contacted customer services. Told a pod was signed as proof of no damage and also photo taken by delivery driver showed no damaged. Firstly was not signed for before seeing plus damaged was caused by driver not putting it where he was asked and left it unsafe in high winds. No refund or replacement. Awful customer service.”

Helpful Report

“I ordered a small amount of rainwater goods to the value of about £35 and was charged £18 delivery in a weeks time. Nothing arrived. After two weeks I contacted the company and was told that the goods were coming from a depot about 12 miles away but they were unable to contact anyone at that time,. I asked to be informed as to what was happening. I heard nothing. A few days later I contacted them again and was told virtually the same thing but that head office would sort this out by the end of the day. I heard nothing but the goods did arrive a few days later. It took 3 weeks to do 12 miles at £.1.50 a mile and no explanation why the delay.”

Helpful Report

“Had to chase up my order after not hearing anything about a pick up date.customer service had to re order it.”

Helpful Report

“Your Website totally mislead me on delivery charges , offering free delivery on orders over a certain amount which my order was. I was then informed that an error had been made and that I was liable for a delivery charge of £110 due to the distance involved. I paid that , reluctantly , and then discovered , from the delivery driver, that the goods had been dispatched from a factory 10KM from my house in Glasgow ,not from the north of England . So where does distance come into that equation? So who is more eligible for free delivery than me ? ALSO the delivery was made 24 hours in advance of the arranged time so we had to scramble to arrange unloading and storage”

Helpful Report

“Ordered £300+ worth of skirting, waited 2 weeks for delivery date, on the day of delivery I had to contact customer services for a delivery time only to be emailed an hour later stating the order had been cancelled! No explanation why?! Now have to wait 5-10 working days for a refund! Absolute joke!”

Helpful Report

Dear Chris, I genuinely apologize for the disappointment you've experienced with your recent order. I completely understand the frustration of waiting for a delivery only to be notified of its cancellation without any explanation. This situation is not typical of our service, and I assure you that we are looking into the matter to better understand what went wrong. We strive to provide efficient and clear communication, and we regret that we fell short this time. Please know that your feedback is invaluable to us as we work to improve our processes. If there's anything further I can do to assist you or if you have any more concerns, please feel free to reach out. Thank you for your understanding and patience during this time. Kind regards, Kathleen Building Plastics Online

“I leave the judgment to you!!! Please read on....... I bought some skirting boards on line which came to 4 times above the required minimum for free Delivery and paid for it. 5 days later I get a call telling me I have to pay for delivery as there was an error by their Website. Not only they were late to deliver, I was ask to pay for their mistake. I ended up collecting it as I had wait enough. They have changes their website now.”

Helpful Report

Dear Customer, Thank you for reaching out and sharing your experience. We sincerely apologize for any inconvenience caused regarding the delivery charge. Due to a supplier price increase and rising delivery costs, we had to update our website to reflect the changes. Unfortunately, some weekend orders, including yours, were processed before we could complete these updates. This led to an unintended discrepancy in the delivery fee, and we regret that you were affected. To resolve the issue, we offered customers the option of a full refund or collection from the nearest depot. We understand that this was not ideal and appreciate your patience in collecting your order. We value your business and will continue to improve our processes to prevent such issues in the future. If there’s anything further we can do to assist, please don’t hesitate to reach out. Kind regards Kathleen Building Plastics Online

“First order arrived ok no damage, there is lack of comunication between office and depot for delivery. Second order arrived damaged one panel cut to long, looks like damaged panel was cleverly hidden. Delivery person contacted me again not half hour before but when he was at delivery address. Lack of communication again. Next day work started and noticed damage so contacted by emai, no reply so called, promised to sort it out, almost week gone still nothing, emailed, no reply, called them and again promised. So opening oficial complaint as losing customers trust and loses becaus of this company. Order 135478”

Helpful Report

Dear K Thank you for your feedback and for bringing these concerns to our attention. I sincerely apologize for the delay in responding to your emails and calls. The delay was due to awaiting confirmation from the depot regarding a delivery date for the replacement fencing panels. I am pleased to inform you that the depot has now confirmed the replacement panels will be delivered on Friday 17/01/2025. Once again, I sincerely apologize for the inconvenience caused and the lack of communication you have experienced. We value your trust and are committed to ensuring that this matter is resolved promptly and to your satisfaction. If there is anything further we can do to assist, please do not hesitate to contact us. Kathleen Booth Customer Service Manager Building Plastics Online

“I placed my order on the Monday, thinking it would arrive before the weekend. I informed that it would come the following Monday which was too late. I sent an email on Thursday night asking for my order to be cancelled. I got an email back the following morning. Instead of confirming the cancellation it said someone going to ring me which never happened. The item arrived on the Monday but surplus to requirement as I bought the item locally but at more cost.”

Helpful Report

Dear Customer, Thank you for sharing your feedback. I genuinely apologize for the frustrations you've experienced with your order and the cancellation process. It's disappointing to hear that we did not meet your expectations. I appreciate you bringing this to our attention. Please know that your concerns will be addressed internally to ensure we improve our communication and delivery processes in the future. I will ask our accounts team to process a full refund for you. You should receive confirmation of the refund shortly. Please let me know if you have any questions or require further assistance in the meantime. Best regards, Kathleen Building Plastics Online

“Returns are absolutely impossible and several weeks now after a completely incorrect order I am still stuck waiting! When it goes well things are fine but check deliveries before driver leaves and don’t expect any help when they mess up!”

Helpful Report

Dear Martin, Thank you for your review. I understand your frustration, and I sincerely apologize for the inconvenience caused by the issues with your orders. Following up on your concerns, my colleague emailed you on December 3, 2024, with the following updates regarding your refunds and next steps: Order 133186: You ordered 2 x AT125WO, and the total refund for this order amounts to (I will not display the refund amount) Order 134318: The refund for this order is ( I will not display the refund amount) We will ensure the missing running outlet is delivered, and the items requiring collection will be retrieved at the same time. This will be on Monday 9th December. Once the returned items are processed at the depot, a credit note will be issued, and our accounts team will promptly process your refund. If you have any further questions or require additional assistance, please don’t hesitate to reach out. Kind regards Kathleen Building Plastics Online

“When I receive it I'll let you know 😌”

Helpful Report

Dear Andy, Thank you for your review. I appreciate you taking the time to share your thoughts with us. While I understand that you haven't received your order yet, I hope it meets your expectations when it arrives on Monday 11/11/2024 If you have any questions or need assistance in the meantime, please don't hesitate to reach out. Best regards, Kathleen

Building Plastics Online Ltd is rated 4.4 based on 2,172 reviews