Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.41

4.4 Rating 2,149 Reviews

85 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 2,149 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was plan lied to about delivery, told my order was on the van, then when it failed arrive next day told it was out of stock and had not left. It then a few days later arrived but with no notice whatsoever. There's NO excuse for lying!”

Helpful Report

“Ordered some fascia boards only to be told on the day of due delivery it was out of stock & that’s only because I phoned them to make sure it was being delivered that day. That was just over a week after I placed the order. 2 weeks later I’m still waiting for a refund.”

Helpful Report

Dear Andrew,Thank you for taking the time to provide your feedback regarding your recent experience with Building Plastics Online Ltd. We truly appreciate your honesty and willingness to share your concerns. Firstly, please accept our sincere apologies for the inconvenience caused by the out-of-stock fascia boards. We understand how frustrating it must have been to find out about the unavailability only on the day of the scheduled delivery, especially after confirming it yourself. We deeply regret any inconvenience caused by this delay. Additionally, we apologize for the delay in processing your refund. I have been informed by our accounts team that the refund was issued back to you on the 3rd October, however, the funds can take 5/7 working days for the funds to be shown back into your account. We genuinely appreciate your patience during this time, and we want to make things right for you. In order to achieve that, we kindly request you to provide us with any specific information on how we can improve our services. Your feedback will be invaluable in helping us address the issues you faced and avoid similar situations in the future. Please be assured that we take your concerns seriously and are committed to enhancing our processes to provide you with a better experience in the future. Your satisfaction is our utmost priority, and we value your relationship with Building Plastics Online

“Didn't listen to what we wanted, ordered the wrong thing (that it transpires they don't even stock!). Said they'd post it but didn't so had to make an 1.5hr round trip to pick up the wrong bit. Go elsewhere.”

Helpful Report

“Very poor still waiting for parts. Very poor communication. Waste of time and money”

Helpful Report

“I didn't have a great experience as I purchased some guttering and fittings but one item was wrong so I contacted the company and was meant to send out the right one but nothing arrived so I messaged again and they said it would be delivered but it wasn't and this was over a couple of months. So I gave up and paid for it again and finally got the part but obviously paid again.. so it held up my house getting completed so unfortunately I had a bad experience and lost money and time.”

Helpful Report

“The window sill arrived damaged under the wrapping but, because I had cut some of the windowsill to a length I needed before noticing the damage, building plastic will not replace or refund. Even though the damage is clearly done by the plastic sleeving which is meant to provide some protection. I emailed firstly with photographs of the damage with no reply, so I then phoned the company and was asked to resend the Email. I was then told I would not get a refund or replacement. Poor customer care and dreadful company policy.”

Helpful Report

“Delivery took 5 weeks as it had been forgotten. When I cancelled the package miraculously arrived the next day. It took over a week before it was picked up for return and I am still awaiting my refund”

Helpful Report

“Before I ordered my items I called to ask how long it would take to receive them this was on a Friday the lady checked and said either Monday or Tuesday so I went ahead with the order I received an email on Tuesday then never heard back so I called the office on the Friday to be told that the person could see my order but nothing was processed I then sent in an email to complain and received information that someone would contact me (usually within 24hours) but to this date still never heard back I then had to phone again to chase up my order,I have now received my items but will never use or recommend this company as the service leaves a lot to be desired with”

Helpful Report

“Don’t believe their lead times On their website! It took three weeks for me to get my order, It would have taken much longer if I hadn’t persistently called their customer services, Which Take about half an hour to get through to each time.”

Helpful Report

“After still not receiving any feedback, updates from anyone in customer services after contacting them on 4 separate occasions (about a failed delivery), I have now cancelled my order completely. Let's see how long it takes to get my money refunded.”

Helpful Report

“I think this is the worst company I have ever dealt with in regard to customer service & resolving queries! They never do what they say they will do (call you back / email you back). Really really poor communication wise - come to think of it absolutely useless.”

Helpful Report

“Do not buy from this company if you actually want your order delivered! After waiting over 2 weeks for my delivery, promises every time I called in to chase it that it'd be with me 'tomorrow' I ended up having to go and collect it. 2 5m lengths of plastic in a hatchback! One item got ruined in the process! Definitely do not use this company!”

Helpful Report

“Hi Stephen Smith, Unfortunately as this order has exceeded the time frame we have for our returns policy on our website. I apologize for the damage you have on the products but we are unable to replace them free of charge due to this. Kind Regards, Matthew Bagley Perkins Is the response I got to my problem Dear Sir Please find attached my invoice 125806 and 3 photos off my problem On just one of the CB30064 boards is a problem, unfortunately I did not find this fault until I had cut glued and nailed the board in place. When I peeled off the protective plastic I saw that a few large areas of the board had patches of the finish missing, and to add to the problem the top glossy finish came away with the plastic, you can see this in one of the photos. What makes this fault more noticeable is I live in a bungalow so I only have to look up about two foot to see it :( kind regards Stephen Smith”

Helpful Report

Hi Stephen, Thank you for taking the time to leave us a review. Having looked into this further, we must consider a few considerations. 1. You have installed the items you ordered. 2. The items have been in your possession for two months before reporting any faults. 3. The items have been left outside, open to the elements, with the film on in the sun. This is what happens when this is done. According to our T & Cs, we are not able to exchange the used items. Hope this helps clear any confusion. Regards, BPO LTD

“Building Plastics Online delivered my order from their local supplier in Birkenhead, with whom I have had issues in the past. I had to ring their head office to follow up on the delivery as I hadn't got a delivery schedule from the local supplier. All my order items were in anthracite but the poly top pins sent were white! I again contacted the head office to complain and the lad I spoke to said he would send an email to my local store to get them to change them immediately, I am still waiting, and I have had to purchase the correct colour poly top pins elsewhere. Very poor service.”

Helpful Report

“Not received my order”

Helpful Report

“Product was fine but I should just have gone to the local Eurocell and paid a few pounds more as they are the ones who actually delivered it 4 days after I was told it was on the van on it's way to me and I had arranged fitting! Customer Service was always a queue and even when assured the driver was on the way and would call when he was an hour away nothing was actually delivered!”

Helpful Report

“Really a very very bad experience in my whole experience. Giving fake delivery dates and delivering after long weeks. No proper customer service. No proper customer online calls. Really a very frustrating experience. Please don't try this website for any rainwater goods order.”

Helpful Report

“I ordered some fascia boards and was quoted delivery within 1 - 3 days. After 4 days I phoned and was told the delivery will take place the following Monday and that due to the Bank Holiday they had a backlog so I had to collect the facia boards myself which was very difficult in a car because they were 5 metres long. Never going to shop here again.”

Helpful Report

“Longer than expected wait for delivery and when it arrived items were missing. Reported straightaway, acknowledged but then nothing further. Link to check progress didn’t work and no reply to follow up email. One length of downspout all scratched when unpacked but seemed little point in reporting that when no interest in supplying missing items.”

Helpful Report

“I have sent 6 requests via the chat line and 3 via the home page and not one reply, Fascia capping was delivered wrong size , not been used still in packaging, cannot get hold of anyone, Thank you ?”

Helpful Report

Building Plastics Online Ltd is rated 4.4 based on 2,149 reviews