Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.40

4.4 Rating 2,172 Reviews

84 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Havent used product yet but delivery was a shambles. Mail to say they would advise delivery date then courier just turned up while at work and left delivery outside. Customer services couldnt be bothered to reply to my complaint”

Helpful Report

Dear Norman, Thank you for completing your review on BPO. I am sorry to hear that our service did not meet our usual high standards in your experience. I also attempted to locate an email from you but, unfortunately, I couldn't find one. Could I kindly ask you to email me directly at customerservice@bpoltd.co.uk, marking it for my attention? I would be happy to look into any concerns you may have and assist in resolving them. Thank you again for your feedback, and I look forward to helping you. Best regards, Kathleen

“WASTE OF TIME. Just go direct to Eurocell instead of dealing with these fools. Sent the wrong items, after 3 weeks yet to receive the right ones.”

Helpful Report

Dear Adam, I am sorry to hear that you are still waiting for the stop end to be delivered. After looking into the matter, and as we discussed today, I can confirm that your stop end will be sent out in today’s post. I would like to apologize again for the delay and any inconvenience this has caused. This does not reflect our usual standard of customer service, and I truly appreciate your patience and understanding. Thank you for giving me the opportunity to resolve this matter for you. I appreciate your patience and trust in us. Kind regards Kathleen

“Very poor service Cancelled my order and will not be using again”

Helpful Report

Dear Darryl, Thank you for your feedback. I’m sorry to hear that you needed to cancel your order due to the extended lead time. After looking into this with our delivery depot, I’ve learned that, unfortunately, your order was missed in the scheduled dispatch. I’ve requested that our accounts team process a full refund for you as soon as possible. Thank you for your understanding, and please feel free to reach out if there’s anything further I can assist you with. Best regards, Kathleen

“I cancelled my order and still haven’t had a refund. The said my order is complete and I have not received a delivery still waiting for a response”

Helpful Report

Thank you for reaching out and sharing your experience with us. We're very sorry to hear that you haven’t received your refund yet and that we didn’t get back to you promptly. This certainly isn’t the level of service we aim to provide, and we apologize for any frustration this has caused. Our team will prioritize this matter to ensure you receive your refund and the follow-up you deserve. Thank you for giving us the opportunity to make things right. We value your feedback and are committed to improving our communication. Best regards, Kathleen

“Ordered online after reading on their website that white soffit items are normally delivered in between 1 to 3 days. (Order actually arrived 12 days after order!) The delivery date given to me was 22nd November so I arranged for someone to be onsite to unload the delivery only for the delivery not to arrive, sent someone out again on 23rd November to unload for it not to arrive again! It was delivered on 24th without prior notice and sat out the front of the job all day with zero security. My email querie/complaint was ignored and no delivery updates by sms/phone. 1st and last time using this company.”

Helpful Report

Dear Nick, Thank you for sharing your experience with us, and we sincerely apologize for the frustration caused by the delayed delivery and lack of communication. Your feedback is incredibly important, and we are truly sorry that we fell short of your expectations in this instance. We understand the inconvenience of having to arrange for someone to be onsite, only for the delivery not to arrive as scheduled. This kind of oversight is not in line with our commitment to providing reliable service, and we regret the additional hassle it caused you. Additionally, we deeply apologize for not responding to your email inquiry. Timely communication is essential, and we are sorry that we missed the mark in this case. We are actively reviewing our communication processes to ensure that we keep our customers informed moving forward. Please know that your concerns will be taken seriously as we work to improve our services. We would appreciate the opportunity to regain your trust in the future, and we hope to provide you with a much better experience. Thank you for your understanding, and once again, we apologize for the inconvenience caused. Kind regards, Kathleen Building Plastics Online Ltd.

“Item not received, poor communication through out.”

Helpful Report

“I was plan lied to about delivery, told my order was on the van, then when it failed arrive next day told it was out of stock and had not left. It then a few days later arrived but with no notice whatsoever. There's NO excuse for lying!”

Helpful Report

“Ordered some fascia boards only to be told on the day of due delivery it was out of stock & that’s only because I phoned them to make sure it was being delivered that day. That was just over a week after I placed the order. 2 weeks later I’m still waiting for a refund.”

Helpful Report

Dear Andrew,Thank you for taking the time to provide your feedback regarding your recent experience with Building Plastics Online Ltd. We truly appreciate your honesty and willingness to share your concerns. Firstly, please accept our sincere apologies for the inconvenience caused by the out-of-stock fascia boards. We understand how frustrating it must have been to find out about the unavailability only on the day of the scheduled delivery, especially after confirming it yourself. We deeply regret any inconvenience caused by this delay. Additionally, we apologize for the delay in processing your refund. I have been informed by our accounts team that the refund was issued back to you on the 3rd October, however, the funds can take 5/7 working days for the funds to be shown back into your account. We genuinely appreciate your patience during this time, and we want to make things right for you. In order to achieve that, we kindly request you to provide us with any specific information on how we can improve our services. Your feedback will be invaluable in helping us address the issues you faced and avoid similar situations in the future. Please be assured that we take your concerns seriously and are committed to enhancing our processes to provide you with a better experience in the future. Your satisfaction is our utmost priority, and we value your relationship with Building Plastics Online

“Didn't listen to what we wanted, ordered the wrong thing (that it transpires they don't even stock!). Said they'd post it but didn't so had to make an 1.5hr round trip to pick up the wrong bit. Go elsewhere.”

Helpful Report

“Very poor still waiting for parts. Very poor communication. Waste of time and money”

Helpful Report

“I didn't have a great experience as I purchased some guttering and fittings but one item was wrong so I contacted the company and was meant to send out the right one but nothing arrived so I messaged again and they said it would be delivered but it wasn't and this was over a couple of months. So I gave up and paid for it again and finally got the part but obviously paid again.. so it held up my house getting completed so unfortunately I had a bad experience and lost money and time.”

Helpful Report

“The window sill arrived damaged under the wrapping but, because I had cut some of the windowsill to a length I needed before noticing the damage, building plastic will not replace or refund. Even though the damage is clearly done by the plastic sleeving which is meant to provide some protection. I emailed firstly with photographs of the damage with no reply, so I then phoned the company and was asked to resend the Email. I was then told I would not get a refund or replacement. Poor customer care and dreadful company policy.”

Helpful Report

“Delivery took 5 weeks as it had been forgotten. When I cancelled the package miraculously arrived the next day. It took over a week before it was picked up for return and I am still awaiting my refund”

Helpful Report

“Before I ordered my items I called to ask how long it would take to receive them this was on a Friday the lady checked and said either Monday or Tuesday so I went ahead with the order I received an email on Tuesday then never heard back so I called the office on the Friday to be told that the person could see my order but nothing was processed I then sent in an email to complain and received information that someone would contact me (usually within 24hours) but to this date still never heard back I then had to phone again to chase up my order,I have now received my items but will never use or recommend this company as the service leaves a lot to be desired with”

Helpful Report

“Don’t believe their lead times On their website! It took three weeks for me to get my order, It would have taken much longer if I hadn’t persistently called their customer services, Which Take about half an hour to get through to each time.”

Helpful Report

“After still not receiving any feedback, updates from anyone in customer services after contacting them on 4 separate occasions (about a failed delivery), I have now cancelled my order completely. Let's see how long it takes to get my money refunded.”

Helpful Report

“I think this is the worst company I have ever dealt with in regard to customer service & resolving queries! They never do what they say they will do (call you back / email you back). Really really poor communication wise - come to think of it absolutely useless.”

Helpful Report

“Do not buy from this company if you actually want your order delivered! After waiting over 2 weeks for my delivery, promises every time I called in to chase it that it'd be with me 'tomorrow' I ended up having to go and collect it. 2 5m lengths of plastic in a hatchback! One item got ruined in the process! Definitely do not use this company!”

Helpful Report

“Hi Stephen Smith, Unfortunately as this order has exceeded the time frame we have for our returns policy on our website. I apologize for the damage you have on the products but we are unable to replace them free of charge due to this. Kind Regards, Matthew Bagley Perkins Is the response I got to my problem Dear Sir Please find attached my invoice 125806 and 3 photos off my problem On just one of the CB30064 boards is a problem, unfortunately I did not find this fault until I had cut glued and nailed the board in place. When I peeled off the protective plastic I saw that a few large areas of the board had patches of the finish missing, and to add to the problem the top glossy finish came away with the plastic, you can see this in one of the photos. What makes this fault more noticeable is I live in a bungalow so I only have to look up about two foot to see it :( kind regards Stephen Smith”

Helpful Report

Hi Stephen, Thank you for taking the time to leave us a review. Having looked into this further, we must consider a few considerations. 1. You have installed the items you ordered. 2. The items have been in your possession for two months before reporting any faults. 3. The items have been left outside, open to the elements, with the film on in the sun. This is what happens when this is done. According to our T & Cs, we are not able to exchange the used items. Hope this helps clear any confusion. Regards, BPO LTD

“Building Plastics Online delivered my order from their local supplier in Birkenhead, with whom I have had issues in the past. I had to ring their head office to follow up on the delivery as I hadn't got a delivery schedule from the local supplier. All my order items were in anthracite but the poly top pins sent were white! I again contacted the head office to complain and the lad I spoke to said he would send an email to my local store to get them to change them immediately, I am still waiting, and I have had to purchase the correct colour poly top pins elsewhere. Very poor service.”

Helpful Report

Building Plastics Online Ltd is rated 4.4 based on 2,172 reviews