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Building Plastics Online Ltd Reviews

4.4 Rating 2,179 Reviews
84 %
of reviewers recommend Building Plastics Online Ltd
Company Reviews Metrics Info
4.4
Based on 2,179 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 75%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Building Plastics Online Ltd Reviews

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Ray Stevens
Unverified Reviewer
“Brilliant service from order to delivery, very good on price thanks”
Helpful Report
Dear Ray, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you experienced brilliant service from start to finish and found our prices to be to your liking. Your support means a lot to us, and we look forward to assisting you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Unverified Reviewer
“Excellent price and service, Delivered on day stated thankyou”
Helpful Report
Dear Valued Customer, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you were pleased with our pricing and service, and that your delivery arrived as promised. We truly appreciate your support and look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Gooner.
Verified Reviewer
“Very easy to order on line. Delivery within 3 days.”
Helpful Report
Dear Gooner, Thank you for your excellent 5-star review! We're so glad to hear that you found our online ordering process easy and that your delivery was prompt. Your satisfaction is incredibly important to us, and we look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.
Rose
Unverified Reviewer
“Very quick delivery, our skirting was really good quality and the price was alot cheaper than other companies”
Helpful Report
Dear Rose, Thank you for your wonderful 5-star review! We're delighted to hear that you received your skirting promptly and that you were impressed with its quality and price. Your satisfaction is our top priority, and we look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.
Raymond Doherty
Unverified Reviewer
“Great product at excellent costs. Best value on the Internet”
Helpful Report
Dear Raymond, Thank you for your 5-star review! We’re delighted to hear that you found our product to be great value at excellent costs. Your feedback means a lot to us, and we can't wait to help you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Jamie Jenkins
Verified Reviewer
“Used these guys a few times and really good product and delivery will deffo use again”
Helpful Report
Dear Jamie, Thank you for your fantastic 5-star review! We're thrilled to hear that you've had a great experience with our products and delivery. We truly appreciate your continued support, and we can't wait to assist you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Unverified Reviewer
“Delivered on time and vey pleasant delivery driver”
Helpful Report
Dear Valued Customer, Thank you for your 5-star review! We're pleased to know that your delivery was on time and that our driver made a positive impression. Your feedback is greatly appreciated, and we look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Verified Reviewer
“WASTE OF TIME. Just go direct to Eurocell instead of dealing with these fools. Sent the wrong items, after 3 weeks yet to receive the right ones.”
Helpful Report
Dear Adam, I am sorry to hear that you are still waiting for the stop end to be delivered. After looking into the matter, and as we discussed today, I can confirm that your stop end will be sent out in today’s post. I would like to apologize again for the delay and any inconvenience this has caused. This does not reflect our usual standard of customer service, and I truly appreciate your patience and understanding. Thank you for giving me the opportunity to resolve this matter for you. I appreciate your patience and trust in us. Kind regards Kathleen
Anonymous
Unverified Reviewer
“Very poor service Cancelled my order and will not be using again”
Helpful Report
Dear Darryl, Thank you for your feedback. I’m sorry to hear that you needed to cancel your order due to the extended lead time. After looking into this with our delivery depot, I’ve learned that, unfortunately, your order was missed in the scheduled dispatch. I’ve requested that our accounts team process a full refund for you as soon as possible. Thank you for your understanding, and please feel free to reach out if there’s anything further I can assist you with. Best regards, Kathleen
Alex Ross
Verified Reviewer
“I ordered 2 of 1 item. There was only 1 in the delivery. driver assured me that he would return with the missing item. Still waiting!!”
Helpful Report
Dear Alex, Thank you for your recent feedback regarding the missing item from your order. We’re very sorry for the inconvenience this has caused and would like to assist in resolving this as quickly as possible. Could you please give us a call at your earliest convenience? You can reach me at 01709 913475 . We’re here to help and ensure that you’re fully satisfied with your experience. Thank you for giving us the opportunity to make this right. Kind regards Kathleen
Anonymous
Unverified Reviewer
“I cancelled my order and still haven’t had a refund. The said my order is complete and I have not received a delivery still waiting for a response”
Helpful Report
Thank you for reaching out and sharing your experience with us. We're very sorry to hear that you haven’t received your refund yet and that we didn’t get back to you promptly. This certainly isn’t the level of service we aim to provide, and we apologize for any frustration this has caused. Our team will prioritize this matter to ensure you receive your refund and the follow-up you deserve. Thank you for giving us the opportunity to make things right. We value your feedback and are committed to improving our communication. Best regards, Kathleen
Anonymous
Unverified Reviewer
“Great product with online price with great prompt delivery”
Helpful Report
Dear Valued Customer, Thank you for your 5-star review! We’re thrilled to hear that you were pleased with our product and that the delivery was prompt. Your feedback is invaluable to us, and we appreciate your kind words. We look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Dave Hughes
Unverified Reviewer
“Delivered quickly products of good quality great prices will use again”
Helpful Report
Dear Dave, Thank you for your 5-star review! We're delighted to hear that you received your order quickly and found the products to be of good quality at great prices. Your feedback means a lot to us, and we appreciate your support. We look forward to having the opportunity to serve you again! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Unverified Reviewer
“Great product.”
Helpful Report
Dear Valued Customer, Thank you for your 5-star review! We’re glad to hear that you are pleased with our product. Your support is greatly appreciated, and we’re here to assist you with any future needs. Looking forward to serving you again! Best regards, Kathleen Building Plastics Online Ltd.
Nick
Verified Reviewer
“Ordered online after reading on their website that white soffit items are normally delivered in between 1 to 3 days. (Order actually arrived 12 days after order!) The delivery date given to me was 22nd November so I arranged for someone to be onsite to unload the delivery only for the delivery not to arrive, sent someone out again on 23rd November to unload for it not to arrive again! It was delivered on 24th without prior notice and sat out the front of the job all day with zero security. My email querie/complaint was ignored and no delivery updates by sms/phone. 1st and last time using this company.”
Helpful Report
Dear Nick, Thank you for sharing your experience with us, and we sincerely apologize for the frustration caused by the delayed delivery and lack of communication. Your feedback is incredibly important, and we are truly sorry that we fell short of your expectations in this instance. We understand the inconvenience of having to arrange for someone to be onsite, only for the delivery not to arrive as scheduled. This kind of oversight is not in line with our commitment to providing reliable service, and we regret the additional hassle it caused you. Additionally, we deeply apologize for not responding to your email inquiry. Timely communication is essential, and we are sorry that we missed the mark in this case. We are actively reviewing our communication processes to ensure that we keep our customers informed moving forward. Please know that your concerns will be taken seriously as we work to improve our services. We would appreciate the opportunity to regain your trust in the future, and we hope to provide you with a much better experience. Thank you for your understanding, and once again, we apologize for the inconvenience caused. Kind regards, Kathleen Building Plastics Online Ltd.
Stevie
Unverified Reviewer
“Good quality material and well made, Plus very quick delivery”
Helpful Report
Dear Stevie, Thank you for your 5-star review! We are delighted to hear that you found our materials to be of good quality and well made, as well as appreciating the quick delivery. Your satisfaction means a lot to us, and we truly value your support. We look forward to assisting you with your future projects! Best regards, Kathleen Building Plastics Online Ltd.
Dave
Unverified Reviewer
“Cheapest price I could find, quick delivery what more could you ask for”
Helpful Report
Dear David, Thank you for your 5-star review! We're thrilled to hear that you found our prices to be the best and that your delivery was quick. We appreciate your support and are glad to have met your expectations. Looking forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Verified Reviewer
“I have had 3 orders from this company all for eco fencing.If you expect 3 weeks for this fencing you will not be disappointed.All deliveries have arrived.l am very satisfied thank you”
Helpful Report
Dear Valued Customer, Thank you for your 5-star review! We're thrilled to hear that you've made multiple orders for eco fencing and that all your deliveries arrived as expected. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Chris Pagham
Verified Reviewer
“Very good prices & quick delivery but communication after initial confirmation was poor. Was not told delivery date but luckily I was in to receive.”
Helpful Report
Dear Chris, Thank you for your thoughtful 4-star review! We're glad to hear that you found our prices very good and that your delivery was quick. We appreciate your feedback regarding communication, and we will work on improving our updates to ensure customers are kept informed throughout the delivery process. Thank you for choosing Building Plastics Online Ltd. We look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.
KMD
Unverified Reviewer
“Excellent quick service. Higjly recommended.”
Helpful Report
Dear KMD, Thank you for your 5-star review! We're delighted to hear that you experienced excellent and quick service. Your recommendation means the world to us and motivates our team to keep up the great work. Thank you for choosing Building Plastics Online Ltd. We’re excited to serve you again soon! Best regards, Kathleen Building Plastics Online Ltd.
Building Plastics Online Ltd is rated 4.4 based on 2,179 reviews
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