Login
Start Free Trial Are you a business? Click Here

Building Plastics Online Ltd Reviews

4.4 Rating 2,256 Reviews
85 %
of reviewers recommend Building Plastics Online Ltd
Company Reviews Metrics Info
4.4
Based on 2,256 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 74%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Building Plastics Online Ltd Reviews

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Chris W
Verified Reviewer
“Easy to find what i wanted on web site and order, delivered quickly.”
Helpful Report
Dear Chris, Thank you for your excellent 5-star review! We're thrilled to hear that you found it easy to navigate our website and place your order. It's also great to know that your delivery was prompt! We appreciate your feedback and look forward to helping you again soon! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Unverified Reviewer
“Very efficient service ,product and delivery”
Helpful Report
Dear Reviewer, Thank you for your wonderful 5-star review! We're delighted to hear that you found our service and delivery to be efficient. Your satisfaction is what we strive for, and it's great to know we met your expectations. We appreciate your support and look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.
Kev Latham
Unverified Reviewer
“Bought 3 x 5m lengths of 100mm white skirting board. Really pleased with the product and gives a great clean finish. Have bought over 15 lengths over the year and never had any issues. Also free delivery on minimum £30 spend. Wished other companies would follow suit.”
Helpful Report
Dear Kev, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you're pleased with the quality of our skirting boards and that they contribute to a clean finish in your space. It's wonderful to know that you've had a positive experience with us over the year and appreciate the free delivery on orders over £30. Your loyalty means a lot, and we truly appreciate your kind words. We can't wait to serve you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Kev Latham
Verified Reviewer
“Bought 3 x 5m lengths of 100mm white skirting board. Really pleased with the quality and the finish looks great. I’ve probably bought 15 lengths worth over the year. Amazing how £30 is minimum spend for free delivery. Wish more places were like this.”
Helpful Report
Dear Kev, Thank you for your fantastic 5-star review! We're delighted to hear that you're pleased with the quality and finish of our skirting boards. It's always wonderful to have repeat customers like you, and we truly appreciate your continued support. We're also glad that our minimum spend for free delivery has made your experience even better—it's great to see that our efforts to keep costs down resonate with our valued customers. Thank you again for choosing us! We look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Unverified Reviewer
“Great service helpful and prompt delivery”
Helpful Report
Dear Reviewer, Thank you for your fantastic 5-star review! We're delighted to hear that you experienced helpful service and prompt delivery. Your satisfaction is our priority, and it’s great to know we met your expectations. We truly appreciate your kind words and look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Verified Reviewer
“Easy to use web site, created an account, selected items, paid and delivered literally in 24hrs. Great prices. All my items arrived as expected and I commenced my project straight away.”
Helpful Report
Dear Reviewer, Thank you for your 5-star review! We're delighted to hear that you found our website easy to use and that your order was processed so quickly. It's great to know you received your items within 24 hours and that everything arrived as expected! Your satisfaction is our priority, and we’re thrilled to have contributed to the success of your project. We appreciate your support and look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Pete McManus
Unverified Reviewer
“Good quality and good price. Lots of communication. BUT website promises 1 - 3 days. My delivery took a week and a half and it was incorrect when I did get it. I did accept it as I didn’t want the hassle of correcting things (I benefited by a couple of quid).”
Helpful Report
Dear Pete, Thank you for taking the time to provide your feedback with a 3-star review. We’re pleased to hear that you found our products to be of good quality and reasonably priced, and it’s great to know you appreciated our communication. However, we sincerely apologize for the delay in your delivery, and for the error with your order. We understand how frustrating this can be and your experience is certainly not the standard we aim for. Your input is essential to us as we work to improve our processes. Thank you for your understanding regarding the resolution, and we hope to provide a smoother experience in the future. If you need anything further, please feel free to reach out. Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Verified Reviewer
“Fence panels were delivered ahead of estimated delivery date and were all perfect. Delivery guy was friendly. All slotted into place.”
Helpful Report
Dear Reviewer, Thank you so much for your fantastic 5-star review! We're delighted to hear that your fence panels were delivered ahead of schedule and that everything was perfect upon arrival. It's wonderful to know that our delivery team made a positive impression with their friendly service. Your satisfaction means a lot to us, and we’re thrilled to hear that everything slotted into place smoothly. We truly appreciate your kind feedback and look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Unverified Reviewer
“Really easy to order website kept me up to date with the delivery and good quality items I bought”
Helpful Report
Dear Reviewer, Thank you for your fantastic 5-star review! We're delighted to hear that you found our website easy to use and appreciated the updates regarding your delivery. It's great to know that you are satisfied with the quality of the items you purchased! We truly value your feedback and look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
James Richardson
Verified Reviewer
“placed the order online very easy to use. delivery on time and driver very helpful. couldn’t beat the prices and the service. highly recommend this compt”
Helpful Report
Dear James, Thank you for your fantastic 5-star review! We're delighted to hear that you found our online ordering process easy and that your delivery was timely. It's wonderful to know that our driver was helpful too! We truly appreciate your kind words about our prices and service. Your recommendation means a lot to us, and we're excited to continue serving you in the future! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Unverified Reviewer
“Very reasonable price. Good quality products.”
Helpful Report
Dear Reviewer, Thank you for your fantastic 5-star review! We’re delighted to hear that you found our prices reasonable and the quality of our products to your satisfaction. Your support means a lot to us! We appreciate your feedback and look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Unverified Reviewer
“Good company to deal with, very accommodating.”
Helpful Report
Dear Reviewer, Thank you so much for your fantastic 5-star review! We’re delighted to hear that you found us accommodating and easy to work with. Your satisfaction is our top priority, and it’s always wonderful to know that our efforts are appreciated. We look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.
Matt
Unverified Reviewer
“Great prices, communication and delivery.”
Helpful Report
Dear Matt, Thank you for your 5-star review! We're thrilled to hear that you found our prices great and appreciated the communication and delivery process. Your satisfaction is our top priority, and it's wonderful to know we hit the mark for you. We truly appreciate your support and look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Unverified Reviewer
“Excellent service and price , items came quickly driver very helpful would use again”
Helpful Report
Dear Valued Customer, Thank you for your wonderful 5-star review! We're delighted to hear that you received excellent service and that your items arrived quickly. It's great to know our driver provided helpful assistance during your delivery. Your feedback means a lot to us, and we're grateful for your support. We look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.
Andy
Unverified Reviewer
“Excellent service and product.”
Helpful Report
Dear Andy, Thank you so much for your glowing 5-star review! We’re delighted to hear that you were pleased with both our service and the product. Your satisfaction means a lot to us! We look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Malc
Verified Reviewer
“Quick delivery, even though it was a small order. Also the minimum order price for free delivery is very low and prices of materials are very good. Will definitely use again.”
Helpful Report
Dear Malc, Thank you for your fantastic 5-star review! We're delighted to hear that you were pleased with the quick delivery and our competitive pricing. It's great to know that our low minimum order for free delivery made your shopping experience even better! We truly appreciate your support and look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Muhsin Khan
Unverified Reviewer
“I’m really happy with the 2 times I have ordered from here. Both times items turned up with no problems at all. The second time there was one item out of stock but Mathew had called to make sure I was given an alternative that was still suitable. Mathew always kept in touch and provided updates throughout the process. At first I was reluctant from buying here due to the amount of negative reviews I had read on trust pilot but after trying them I do not regret buying from here. Thank you guys and keep up the good work.”
Helpful Report
Dear Muhsin, Thank you for your fantastic 5-star review! We're delighted to hear that you had a positive experience on both of your orders with us. It’s great to know that Mathew was able to assist you effectively and keep you informed throughout the process. We understand how concerning negative reviews can be, and we truly appreciate your willingness to give us a try. Your feedback is incredibly valuable to us as we strive to improve and provide the best service possible. Thank you for your support, and we look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
First Time User. Peterborough UK
Verified Reviewer
“Very good experience. Would recommend them for fascia panels. Very good price and delivered to schedule. Materials were good quality.”
Helpful Report
Dear Reviewer, Thank you so much for your fantastic 5-star review! We're delighted to hear that you had a very good experience with us and that you found our fascia panels to be of high quality at a great price. It’s wonderful to know that your order was delivered on schedule as well! We truly appreciate your recommendation and look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Gary Upton
Unverified Reviewer
“Used this company twice now and will keep using them,really reasonable prices and the free delivery is a bonus. Website is really easy to use and fast delivery.”
Helpful Report
Dear Gary, Thank you so much for your fantastic 5-star review! We're delighted to hear that you’ve chosen to use us multiple times and that you find our prices reasonable. It’s wonderful to know that our easy-to-use website and free delivery are appreciated by our valued customers like you! We look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Martin
Verified Reviewer
“Returns are absolutely impossible and several weeks now after a completely incorrect order I am still stuck waiting! When it goes well things are fine but check deliveries before driver leaves and don’t expect any help when they mess up!”
Helpful Report
Dear Martin, Thank you for your review. I understand your frustration, and I sincerely apologize for the inconvenience caused by the issues with your orders. Following up on your concerns, my colleague emailed you on December 3, 2024, with the following updates regarding your refunds and next steps: Order 133186: You ordered 2 x AT125WO, and the total refund for this order amounts to (I will not display the refund amount) Order 134318: The refund for this order is ( I will not display the refund amount) We will ensure the missing running outlet is delivered, and the items requiring collection will be retrieved at the same time. This will be on Monday 9th December. Once the returned items are processed at the depot, a credit note will be issued, and our accounts team will promptly process your refund. If you have any further questions or require additional assistance, please don’t hesitate to reach out. Kind regards Kathleen Building Plastics Online
Building Plastics Online Ltd is rated 4.4 based on 2,256 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request