Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.41

4.4 Rating 2,156 Reviews

84 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 2,156 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods ordered and arrived on time. All fitted. Very happy.”

Helpful Report

“My whole experience with the company was very positive. Website is easy to navigate and after the purchase when I realized I wanted to add more items it was quickly fine over the phone. I was informed by email when my delivery will come. I've bought PVC window sill cover and it looks great . Highly recommend this company and their products.”

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“Very happy with purchase and communication from suppliers and delivery people. Lovely service A lady from Dewsbury had delivered my items, one item wasnt in stock but she made the extra effort by collecting it from Wakefield store and delivered it to me personally within my time frame. I told her my builders were already here sorting a leaking roof and I wanted new fascias so while they are working at mine would it be possible to recieve it...to my surprise once my order was viewed she was able to arrange this same day. Fantastic service, cnt remember the wonderful ladies name. But she does work at Dewsbury branch. Superb A*******”

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“Did not receive my goods and could not contact the company so had to get a refund through PayPal”

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“After a mix up over the christmas and new year. These guys quickly resolved and dispatched my order. Can't ask for anything more. Good quality product and great customer service. Highly recommend!”

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“Website easy to use, shopped online and was happy with the product, competitively priced & delivered exactly when promised 👍🏽 Super chuffed”

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“Good prices and timely delivery Recommended services.”

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“Exactly what I wanted.”

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“Good quality products delivered in good time. Easy to use web site.”

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“Ordered online quick and easy to do very quick delivery very happy will definitely deal with again.”

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“Great product Great Company Shame about the local courier used which delayed the order.”

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“Item as described - delivery prompt - would use again”

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“A great service, great price and very prompt delivery, A**”

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“Placed order, had to email as not deliverd, when order arrived packaging none existant, and 3 end caps missing, emailed back several times over several days, no reply at all. Will not use again”

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Hi Glyn, Thank you for your review, as for the packaging these are hand delivered by our own courier local to your area which was only 3 miles away so we do not use packaging on this product which helps the environment. The end caps were sent out on Royal mail but we did not know until now that you have still not received them. Sorry for problems that occurred but please feel free to get in touch if you still wish for the end caps to be sent out? Regards, BPOltd

“We haven't used the product yet, but I can say that in ordering and delivery, the service was exceptional”

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“Great website and good product had a great price”

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“Ordered charcoal skirting for our conservatory - easy to do; slight hassles with delivery - not on day stated, contacted the company, was told local supplier out of stock, chased again a few days, skirting arrived 25th November but no advance warning. Not really an issue as I wasn't wanting it "now". Also note that it is still "waiting dispatch" on the website - ordered 11th November now 13th Jan. Still, product just what we wanted and joiner installed it a few days ago. Looks good. Would use again as long as items not urgent.”

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“Order placed & email confirmation received advising delivery Dec 2nd. Rang for ETA on Dec 2nd to be told order was on a 3 day economy delivery service from Leicester! This left our team in Oban, with no other suppliers available, 3 days behind a very tight schedule & with no option but to wait at the mercy of this delivery, which eventually arrived on Dec 5th at 10:30. We incurred 3 days of lost down time along with additional costs for other trades we had engaged locally - we will NEVER use this firm again.”

Helpful Report

Good Afternoon Louisa, Thank you for your email, I would like to firstly point out that there was no LYING at all on this scenario as it was myself who dealt with Alan at your end. When the order was placed the delivery of £75 + Vat should have been applied as it was classed as Scottish Highlands. This was not the case and on Friday Morning it was given to me to review on what was to be done whether to waver or get in touch with you in regards to taking a further payment. Alan called and asked to alter the order and add on the extra sheets etc to the order on Friday morning which was done at our end and the order was updated. At this point I decided that I would waver the carriage cost as you were a new customer and we would potentially see more trading from yourselves. Alan I believe called on Monday afternoon and spoke to Lewis which in turn was told that the delivery was leaving Leicester tonight on a Three day economy service and after this was informed Alan asked for a call from a manager. I myself decided to deal with this and spoke to our suppliers etc to see the likely hood of any other way to expedite this but there was not a faster solution available. I in return spoke to Alan to say it was a 3-5 day courier but they are aiming for Wednesday but the updates will follow, I also stated at this time that it could not happen as planned but we could update on a daily basis. Alan agreed that this was not ideal but would keep the order on as I offered him a full refund if he would want to look elsewhere to see if he could get it any quicker. I requested on Tuesday after speaking to Alan again to see if we could get an update but it was proving difficult as we was dealing with our suppliers who in turn was dealing with Pallex who in turn has to sub this out to another logistics company that covers that area. I made Alan aware of this and on Wednesday I even looked into seeing that if the delivery was going to arrive into Oban late or Glasgow that Alan could collect no matter what time it arrived. This was not something we could do. The evening of Wednesday I called Alan on my mobile after business hours to tell him I had heard back and that the delivery would be with him by 11am Thursday but I got no answer. Upon Thursday morning I called at 8:30am on my way into the office approx to inform him of the situation and then called again at 11am to make sure the delivery had come at 11am to which he stated yes it is here. I am sorry for the mix up throughout the ordering process but I feel that we handled it the best way we could and I have to state we never lied to any party along the way. We were upfront with any problems occurred and that you were given options to cancel and be refunded when the problems came apparent. I must repeat that on Monday when I spoke to Alan I offered to cancel the order and was told not to, so when you say we strung you along this is clearly not the case. I am truly sorry for any inconvenience caused. I hope this helps to clear things up. Regards, Anthony

“Pleased with the product. Issues with delivery, but Anthony worked hard to sort it out for us.”

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“Very happy. It was only a small order, but it was despatched very quickly and arrived early. Its gone up lovely, and I'm well chuffed with it.”

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Building Plastics Online Ltd is rated 4.4 based on 2,156 reviews