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Building Plastics Online Ltd Reviews

4.4 Rating 2,226 Reviews
85 %
of reviewers recommend Building Plastics Online Ltd
Company Reviews Metrics Info
4.4
Based on 2,226 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 74%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Building Plastics Online Ltd Reviews

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Anthony Baldwin
Verified Buyer
“Was given an eta of the 8th October no delivery by 10th sent email to customer service did not get response so used the chat and was told delivery by 15th October delivered 1st thing. Overall very cheap so can put up with longer delivery date will use again”
Helpful Report
Dear Anthony Thank you for your feedback! We’re glad to hear your order arrived and that you’re happy with our prices. We’re sorry for the delay and for any inconvenience caused by the initial delivery date and response time. We appreciate your patience and understanding, and we look forward to serving you again soon! Kind regards Kathleen
Barry Eccleston
Verified Buyer
“Delivered super quick, ordered on Wednesday delivered on Friday.very competitive pricing. Only dissapointmentis they don't stock F section trim but they are not alone in this, had to go to Wickes.”
Helpful Report
Hello Barry, Thank you for your fantastic review! We're thrilled to hear that you received your order so quickly and found our pricing competitive. We appreciate your feedback about the F section trim, and we’re always looking to improve our stock. Thank you for choosing us, and we hope to help you with your future projects! Best wishes, Team Building Plastics Online Ltd
Anonymous
Unverified Reviewer
“VERY GOOD APART FROM MINOR HICUP DUE TO MIX UP WITH DELIVERY ADDRESS.WAS QUICKLY FIXED . THANKS”
Helpful Report
Nicholas Tate
Verified Buyer
“Excellent service and great quality products”
Helpful Report
Anonymous
Verified Buyer
“Great service”
Helpful Report
Kenneth Pendreigh
Verified Buyer
“Very smooth process and quick delivery”
Helpful Report
Harminder Sahota
Verified Buyer
“It's good price quick customer service.”
Helpful Report
Graham Rowe
Verified Buyer
“Easy to order on line.Quick delivery and product was well packaged. Very pleased. Will use this company again for any future projects without hesitation.”
Helpful Report
Philip Sandham
Verified Buyer
“Brilliant service great product and excellent value Well happy”
Helpful Report
Bill Denholm
Verified Buyer
“I would have given a 5 star rating if the delivery had been more economical . The material could have been posted for a few pounds in lieu of £15 charged , otherwise good service”
Helpful Report
James Daldy
Verified Buyer
“Good quality products,delivered quickly.A very good firm”
Helpful Report
Anonymous
Verified Buyer
“Easy to order online Delivery really fast Great product Friendly sales team”
Helpful Report
Paul Sayer
Verified Buyer
“Good service”
Helpful Report
Anonymous
Verified Buyer
“Very happy with the quality of the materials, plus the delivery arrived early which allowed me to complete my project sooner. Will be doing buisness with this company again when i renew my roofline.”
Helpful Report
Jim
Verified Reviewer
“Same common theme with delivery. Online store timescales are fabricated. Post ordering the process for organising and communicating delivery is inefficient, long, vague and somewhat made up. 2 weeks have passed, 6 failed deliveries despite assurances it was on its way, then its out of stock, then the van broke down and so on. Order still not with me.”
Helpful Report
Anonymous
Unverified Reviewer
“The delivery was very quick and efficient. Very good price.”
Helpful Report
Paul
Unverified Reviewer
“Great service , after a small issue with gutter clips , replacements were on my driveway next day , thanks to abi @ customer services .”
Helpful Report
Anonymous
Verified Reviewer
“I ordered new guttering, fascia’s, soffit boards and accessories. Prices great. The guttering was great, delivered quickly and everything present. The problem came with the fascia and soffit board accessories, ordered from building plastics, fulfilled by Eurocell. First there was a delay in delivery, then when it did arrive the driver insisted my wife sign for the delivery before he unloaded the van (shown on my doorbell camera). In hindsight we should have insisted on goods being unloaded and checked before signing, but hey we trusted all would be delivered. Turns out some items were wrong size and wrong qty. and others weren’t delivered (also fascia and soffit boards were scratched). Contacted building plastics and they investigated. They spoke with Eurocell who stated everything had been delivered because they have a signed delivery slip. Building plastics also said the correct sizes had been delivered as that’s what the delivery slip says. However despite building plastics advertising a size, Eurocell do not actually stock that size (not sure how it was delivered if they don’t stock / supply them…). We now have wrong parts and parts missing that Building plastics will not replace or deliver. Lesson learnt from us, do not sign until all items have been checked and building plastics and Eurocell can’t be trusted to deliver the items ordered. Prices were good, but you get what you pay for.”
Helpful Report
Anonymous
Verified Reviewer
“Poor communication on delivery as in no date or time given on first part of order just pure luck someone was in and I am still waiting on a delivery date for 2nd part of the order and this was ordered over a week ago so not great the only positive I’ve had is my communication with Abi from customer services who has been fantastic but seems even her hands are tied somewhat so let’s see if I get any contact on Monday?”
Helpful Report
Graham Carroll
Verified Buyer
“Good service”
Helpful Report
Building Plastics Online Ltd is rated 4.4 based on 2,226 reviews
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