“As we always booked with fast park I don't think we will be booking again,
When it takes almost 2hours to retrieve your car from 2.15 am to 4 am having just arrived off a 4& a half hour flight a disgrace.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Arrived back to collect car and barrier would not open screen said we owed £180 when we pressed the intercom the chap said he would sort it out which granted he did but no explanation what had happened, don’t need this stress after a flight”
“We’ve used fastpark several times and it’s been great. On this occasion, however, we turned up as usual to be told ‘we’re full’ and we were directed to a ticket barrier and told to take a ticket and enter the terminal car park and find somewhere to park. It took us 15 mins to find a remote parking spot and we were worried that we might be in a reserved spot. Spent the holiday worrying about whether we’d find a wheel clamp when we got back. Returned from holiday to discover barrier wouldn’t let us out with q of cars behind. Eventually managed to talk to someone over barrier phone who reluctantly let us out. We booked the parking 4m in advance; not impressed. Now means we have to arrive half an hour earlier just in case fastpark full in future….”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Was directed to the wrong car park from an attendant and ended up paying nearly £300 for my week's parking. Won't be flying from Edinburgh ever again. Nightmare”
Thank you for your review,
If you think you have been charged incorrectly, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review,
When approaching the exit barrier you must enter your ticket and the barrier will raise for your exit. I'm sorry to hear that you had issues when exiting the car park however I'm pleased to hear that our team assisted you.
Kind regards,
Customer Support Team
“I am disabled in a wheelchair and was informed my car would be parked beside the collection point upon our return from vacation. When I returned, my car was parked in bay B48, two spaces away from the top of the hill and less than half a doors opening width to the next vehicle parked. Upon exiting the car park and receiving a ticket to get out of the car park, the machine wouldn’t raise before I paid another £6 on top of the £110 already paid. Unable to call for assistance I paid the charge but the service was really poor and I wasn’t expecting to pay another £6 to get out of the car park.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“We booked for 10 days 12 August till 22 August but I was I day out as I got the date wrong tried to mend it on line but couldn't. We arrived back 2am Friday morning instead of the 22nd the guy on the buzzer said we had to pay £45 cause that's what every car park charges for the day wrong I went on line to look to park for a day £ it was £19.99 very disappointed as we have used this parking on numerous occasions dissatisfied with your service”
Thank you for you review,
As advised in our terms and conditions, if you exit outwith the grace period you will be subject to the drive up and park charges as the overstayed time was not pre-booked.
Kind regards,
Customer Support Team
Thank you for your review,
I'm sorry to hear that you had issues with your ticket upon exit. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“The inability to speak to anyone about issues outside “standard” parking makes your service very poor. Almost impossible to get the right email address and leaving a voicemail message is poor customer service. The email address advertised on the airports website bounced 4 times.”
Hi there,
Thank you for your review.
I'm sorry to hear you found it difficult to get in contact with us and I understand how frustrating this will have been.
Should you need to get in contact with us regarding future bookings you can find all the ways to reach us on the link below:
https://www.edinburghairport.com/help/contact-us
We also provide information and FAQs on both our website and car parking booking confirmations, which may be of use.
Should you require assistance on entry/exit of the car park our team can be contacted using the intercom at the barriers.
Kind regards,
Customer Support Team
“Through no fault of my own i had a flight cancelation coming back from Antalya in Turkey i was delayed for a total of 17 hours picking up my car. I had to pay a charge of £60.00 before i could leave the car park which in my opinion is a total rip off. In future i wont take my car i will call a taxi it’s a lot cheaper.”
Thank you for your review,
I understand the frustration that will have been caused by the flight cancellation and I’m sorry to hear that the cancellation resulted in an additional charge at the car park barrier. As advised in our terms and conditions, if you enter or exit out with the grace period, you will be subject to our roll-up rates as the time you have occupied was not pre-planned.
Kind regards,
Customer Support Team
Thank you for your review,
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“12 minutes between buses??? We must have waited well over 25 minutes which then meant there was more people waiting for the bus than the bus could accommodate. Worst off site parking I’ve ever experienced. Never again.”
“WARNING DO NOT BOOK !!!!!
Booked a 36 hour stay defaulted to 24 hours tried cancelling . Couldn’t . Error message displayed . So Sent email before 24 hour period didn’t respond till 2 days after . Told because I booked as a guest couldn’t cancel . Not good enough . Avoid at all costs”
Thank you for your review,
It is the customer responsibility to ensure they select the correct dates and times before submitting the payment details.
I can confirm that you can cancel a booking in guest mode however you were out with the terms and conditions for cancelling your booking.
Kind regards,
Customer Support Team
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Booked online entered wrong dates 21-26th June instead of 20-25th June. Was charged £85 online but had to pay another £160 at car park to get my car back. Tried to amend booking online well in advance of 24 hour limt unable to retrieve booking due to error on system. Have emailed Edinburgh Airport still waiting for reply”
Thank you for your review,
I can see that you have been in contact with our customer support team who will reply directly to assist you.
Kind regards,
Customer Support Team
Hello,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“My car broke down on the way to the airport and so I never actually used the service. This is one of those things I suppose, but Plane Parking offers no refund in this event as I would have been cancelling with less than 24 hours notice. Again, you might say, one of those things. But we had reserved 21 days of parking and maybe there is a way to perhaps cancel the second or third week and get some form of refund. But no. There is seemingly no way to contact Plane Parking other than through the webpages which are preset to provide only very limited options for communication... not including my particular circumstances.
But that's OK. I get to fill in a short review.
Rubbish website! And a thoroughly miserable attempt to communicate with the CUSTOMER.”
“I paid for parking £62.99 my booking reference was 2BAU099ZP. I was charge £180 to exit the parking we tried the buzzer no one answered we had a bus and two cars behind us so we couldn’t do anything but pay it! I am going to take legal action on this as I think it is absolutely disgusting! I will never use your service again and will never recommend to anyone else.”
Thank you for your review,
I can see that you have contacted our customer support team who has been back in contact with you.
Kind regards,
Customer Support Team
