Thank you for your review. Our Long Stay car park is not marketed as having a shuttle bus to/from the terminal building and this made clear on the website when booking as well as in the confirmation e-mail that you receive after booking.
Kind regards,
Customer Support Team
“Garbage! Wouldn’t use yous again! Car booked in at 2am nobody was about to tell us where to go. No phone numbers to contact anyone!! Ever up driving about till we found someone that could help us! Next time al just stick to ncp”
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. For future reference, you can also find the directions to the car park on your booking confirmation. All our barriers are also manned 24 hours per day therefore the option to speak to someone is possible if you require assistance.
Kind regards,
Customer Support Team
“Absolutely shocking
We arrived at edinburgh airport at 6:30am at the parking inly to
Find it was closed and conned off ( our flight was leaving in 90 mins) NO signs advising what to do, we tried calling the phone number provided and it just rang out, tried calling over n over with no answer
By now it was extremely stressful, it was by pure chance that we managed to
get parked at one of the other car parks and had to sprint to
Make our flight
Horrific experience”
Thank you for your review,
I can confirm that the Mid Stay car park was open and operational on the dates of your booking therefore it sounds like you may have attempted to enter the wrong car park.
Kind regards,
Customer Support Team
“When we arrived back from a long trip, with the kids and the luggage, late in the evening, we had to wait long time, almost an hour, to have the car ready to go. The staff could only tell us sorry and that they were short of staff.
There were more customers waiting there with the same issue.”
Thank you for your review,
I can see you have been in contact with our team who will respond to your query directly.
Kind regards,
Customer Support Team
“I paid for covered parking but was left with the roof - I might as well have stayed on the hard standing for less. Additionally the number display on the car park was wrong and it took me around the whole place to find non-existent spaces. Not very happy on balance! Not enough clear exit signs when you leave they are insignificantly small. Several othe people found the same!”
Thank you for your review. We do not advertise the Multi-Storey car park as "covered parking" and it is marketed as the closest option to the terminal that also comes with complimentary FastTrack Security as it is our premium parking option. We do also offer open air car parks that may be more cost effective for you.
Kind regards,
Customer Support Team
“Plane Parking showed very little empathy and flexibility when I fractured my leg last summer and was unable to get the car out of the parking within my original booking timelines”
“No bus transfer.When departing come on screen I had to pay 190£ had to contact intercom to rectify this and no transfer again very poor for the money”
Thank you for your review. I can see that you parked in the wrong car park which meant that the ANPR system would not have been expecting you to arrive at the barriers for the car park that you did enter. As you used the wrong car park then there would be no bus transfer service as this only operates to/from the Plane Parking car park.
Kind regards,
Customer Support Team
“I drove into the wrong car park ,partly my fault also the fault of the map supplied,glad to say I got out OK thanks to an understanding attendant.Should be an idiot proof system in place on car park entrance”
“No spaces left in the car park had to park on a island like most cars ! No buses now either and I payed my parking before and on leaving was charged £190 to get out won’t park her again”
Thank you for your review. I can see that you have been in touch with us already. Your refund should reach you within the next few days.
Kind regards,
Customer Support Team
“Wasn't able to travel due too feeling so unwell from testing positive from. The morning of my flight. Unfortunately as this was the day of travel your department wouldn't make am exception and refund or credit me for another stay. Very disappointing as the cost of carparking was actually more than my flight.”
“I accidentally booked the wrong day for travelling back and realised before I went. There was no way to contact anyone to discuss and nobody in the car park when I arrived. The telephone didn't work and no email address. I won't be using again!”
Thank you for your review. I am sorry to see you were unable to make contact with us. All of our contact details can be found online under our "contact us" section of the Edinburgh Airport website.
Kind regards,
Customer Support Team
“The car park was full. I think I found the very last space on the top floor.
The ANPR system always fails to recognise my plate at exit. This results in a demand for payment on the screen (£150 this time) and the customer service person on the call button is always very abrupt when I ask to be let out.
The purchase experience encourages me to buy fast track security but it is included within the price. I now realise this and you have refunded me. This needs to be clearly stated at purchase.
Other wise, it’s a car park.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review. If you do require an extension to a booking that is already active you should make a new booking that commences when your current one ends. If you have your new booking reference to hand when you return and press the intercom a member of the car parking team will be able to assist you.
Kind regards,
Customer Support Team
“Easy to find as given good directions with the booking email. Parked up and bus was at stop ready to take us to the terminal. On return bus was at the allocated bus stop at the terminal, few mins to the carpark. Seemless, stressfree and well priced. Would recommend and will use again.”
Thank you for your review. This reads to me to be very positive but I would like to understand a bit more as to why you have only given us 1 star. If you reach out to us with any further information and we would be happy to look into this for you. https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Will never use you again...had to get rid of my car weeks before i was due to use your car park...tried numerous times to cancel and get a refund.would not let me sign in to cancel.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Can someone tell me why I was charged £190 at 04.20am this morning on the 18th September 2023.My booking ref no is 096ANKTOX.My return flight from Antalya was flight no LS710,it was delayed due to operational reasons.On my return to Edinburgh,I couldn't get out of the car park as had to do this payment to get out.I am extremely angry.And I am asking for a full refund of this money.As the delayed flight,was not my fault and I am being penalised for some reason.”
Thank you for your review,
I can see that our team have responded to your complaint to resolve the issue you experienced with our ANPR system.
Kind regards,
Customer Support Team
“Following our return to Edinburgh Airport in the early hours of Friday morning after a 2 week holiday, we found that our car had a flat battery. I made a call to the RAC at 02.40 Hours, who advised that they could not attend until at least 08.30 Hrs. Your transfer bus driver who had dropped us back at the carpark previously noticed that we were still in the car park and after telling him what was happening, he advised that this happens all the time and that we were to press the help button on the pay machine and someone should be able to help us. On pressing the help button, I advised the responder that I had a flat battery and asked if he could help. the responder told me very bluntly, that he was on his own in the office and could not help. He then terminated the call. The driver again stopped and asked if we had called the help point. We told him the response we had got, to which he replied that was Bulls%*t and that he should have done something to help, and that he probably could not have been bothered coming out of his office. Given we had an almost 6-hour wait, we returned to the main terminal, to wait for the RAC to come out to us. The RAC eventually arrived at 08.30 hrs. We think that the very abrupt response from the operator of the help point was absolutely disgraceful, yes, he may have been unable to leave the office, but a more sympathetic and customer-friendly reply might have been in order. This review will be submitted to other Social media review platforms to advise potential customers of Plane Parkings lack of empathy and understanding for customers who might find themselves in our position. I would add, however, that all our interactions with the transfer bus staff were positive and friendly.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
