“Super simple process and always find a space easily on the 3 occasions I have booked. Only 2 bus stops for a large car park but the bus driver kindly stopped and picked us up when he saw us not getting to the bus stop in time, saving on us having to wait for the next one 😊”
“Good size for car parks, Easy to get through.Never a problem to find the space.Shuttle buses every 10-15 min per plan table and very comfortable take your in/out to the airport.Very satisfied.”
“When arriving at the airport, the singnage is confusing as I followed the Plan Parking signs, colours as above. Clearer signage is required. Other than that the service was very good. Droping off the car and then collecting keys following arrival back in Edinburgh. I will use the service again.”
“Disappointed as when I went to leave, it came up with £100 to pay - contacted help and they sorted it, but not what I needed at 01.10 after a delayed flight!”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Parking was OK and easy but quite a long wait for return bus - it was a contract bus and not really suitable for large luggage. Need to think more about that”
“Hassle free. Found the parking easily and it was a short walk to the terminal. My flight was delayed coming back but there was no issue or extra charge getting out the car park”
“I've used your service before and each time has been really good. This recent one was all good apart from one small thing when leaving car park. When I put ticket in it said I was to pay £180 for the week but I had already paid upfront. Pressed for help and the guy said it hadn't recognised my number plate on way in. He took my details and I was out within minutes. Will be using you again in September”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“First time using Plane Parking . Will definitely use again. Well organised & very friendly & helpful staff , who explain everything when you arrive & on your return. So near the terminal which is great. See you in October. 😀”
“Great service easy to find staff very helpful
Great when we got back picked up keys from locker and car was on the front
Staff pushed our trollley with cases to car
Couldn't ask for better service
Will definitely be using them again next year
Hopefully price is still as good”
