“Amazing Service from Start to Finish.All staff are helpful and friendly.It all went so smooth from beginning to end Changed my date to 1 day early car was already there for me.Will definetly be using again.”
“When leaving I inserted card and it came up saying I owed £180 although my booking was all paid for and confirmed
I pressed the button on the machine for help and was answered immediately
The person on the other end asked for my details did a quick check then we were good to go
Only complaint was the shock of seeing that I supposedly owed £180”
“Little confusing dropping off the car , but someone was there to help.
Car waiting on return. So close to the terminal, great service and would definitely use again .”
“All excellent from booking and ease of use!! more than happy to use again but! Please sort out camera recoginition, as again faced with a charge at exit point. However had my booking note and reference so could prove fee had been payed at time of booking”
“The ease of use and convenience of this method of parking, along with the competitive price, makes this the first choice every time for Edinburgh Airport parking.”
“Arrived back to collect car and barrier would not open screen said we owed £180 when we pressed the intercom the chap said he would sort it out which granted he did but no explanation what had happened, don’t need this stress after a flight”
“Great facility reasonably priced, regular shuttle bus to departures.
However despite pre-booking, I’m always asked to pay full price on exit. This needs to be sorted out as it causes a short delay and is annoying for motorists behind.”
“Entry gate did not recognise my registration number and did not open. Took a ticket, but this led to a delay on exit. Sorted over the intercom but could have done without the drama.”
“We’ve used fastpark several times and it’s been great. On this occasion, however, we turned up as usual to be told ‘we’re full’ and we were directed to a ticket barrier and told to take a ticket and enter the terminal car park and find somewhere to park. It took us 15 mins to find a remote parking spot and we were worried that we might be in a reserved spot. Spent the holiday worrying about whether we’d find a wheel clamp when we got back. Returned from holiday to discover barrier wouldn’t let us out with q of cars behind. Eventually managed to talk to someone over barrier phone who reluctantly let us out. We booked the parking 4m in advance; not impressed. Now means we have to arrive half an hour earlier just in case fastpark full in future….”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
