Hi Ross,
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“Very close to arrivals, only thing i would say is to include postcode for carpark in email receipt, as this carpark isn't signed as plane parking and we ended up nearly parking in the wrong carpark. Once we realised it was this one we knew we were in the right place and perfect for getting to arrivals sharp.”
Hi Tony,
Thank you for your review.
I am sorry to hear of your recent experience whilst using our Car Park. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I wasn’t happy with the service, very poorly sign posted and not great directions given. Nobody to ask for help either! was hugely annoyed at been charged a further £18 on exiting! felt mislead after already paying £41.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Airport easy access from motorway's M8 and M9 well sign posted directions to parking lot due to time of year bus service was off and received free upgrade to long stay parking 10 minutes walk to terminal .”
“Only giving 4/5 because you can’t hit a button on the site to give you maps link on phone as there are many car parks and they all look the same. Al’s, after I prepaid for parking online I returned from trip, put ticket in at gate and it came up on screen saying I owed £270 ! I phoned office and they let gate up but wasn’t a good experience. Car park fine though.”
