“Fantastic from start to finish, absolutely worth a 5 star review! So simple, park your car, jump on to courtesy bus and off to the Airport.
We returned in the early hours ( 1 hour late)
bus was there waiting for us, back at Car within 5 minutes & heading home, brilliant service.”
“From booking online, driving straight in and finding a parking place immediately to taking bus to airport after 2 minute wait, all very easy going. The best yet. Return to car also swift. Nice short bus ride to airport. I will definitely use Plane Parking again. Thank you.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Straightforward on arrival but on trying to exit on our return I was told I had to pay £160. Eventually speaking to staff member it was recognised that my booking was in order and this was cancelled. Nevertheless not a happy experience when tired and just wanting to get home quickly.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Great price great service 10 out of 10 only problem was when I was checking out of the car park I put my ticket in to let me out but it said you o £180 pound so I pressed the information button and the gentleman sorted it and right away.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Booked well in advance directly with Plane Parking. Excellent pricing.Bus takes customers from 1 of 2 bustops to terminal.Collect ticket from automatic barrier on entry.Insert ticket into automatic barrier when exiting.Easy and seemless.”
