“Arrived at park-ANPR did not recognise car-pressed button got tick then claim for £180 on exit-requires a sign IF ANPR NOT RECOGNISED YOUR REG PRESS HERE-DO NOT PRESS FOR TICKET”
“Best car park i have used. Easy to park up, sign in and drop off keys.right next to the terminal. On return scanned ticket collected keys from locker and car was parked a few spaces from reception. So easy.”
“Easy to book and park. Good value. Just minutes away from the airport by their bus. Slight problem on exiting when the machine said I owed 180 pounds. Bit of a surprise but soon fixed by calling the help button. Man at the other end wasn't the friendliest though and was a bit grumpy.”
“Chose 'FastPark' for 8 days parking. First The Bar code would not scan for me to 'Drop off my keys' so a member of staff had to show me how to enter all details into the key machine manually [all of which had been given at the time of booking some months earlier] Same member of staff showed me exactly where my car would be parked on return in the 'DISABLED BAY' (I'm registered disabled and have a 'Blue Windscreen Badge) close be the Key Return boxes. The member of staff also attached the key fob showing it was to be parked in the Disable Bay for my return. On return, the flight was on time and luggage came off swiftly and we got out of the terminal quite quickly, but here was where the real trouble started. The signage took us to areas that were fenced off and we could not get to the Fast Park area. Eventually a member of staff turned up to show us and several others including the flight and cabin crew who had just brought us to Edinburgh Airport how to find our way through the maze of temporary barriers. Finally getting to the 'Key Boxes' scanned our ticket but it took many attempts before a box finally opened and I retrieved the car keys, But the parking bay printed on the keys had been stroked out with a pen and 'Mistake' written on it. So we went out to the Disabled Parking Bay to look for our car which we could not find. Pressed the remote button on the Key fob that puts on the Car Lights, but nothing happened. Presed the remote button on the key fob that opens the boot and puts on the Hazard lights on, but nothing happened. The signal for these two functions on the car has a range of 100 mts so the car had to be some distance away from the Disabled bays where we were standing. My wife then started to walk around the car park (Because there was no staff or any way of contacting any) but she eventually saw a HIVIS jacket and made her way to a gentleman. He did apologise when he read the label attached to the keys and directed my wife to return to the Disable Bay and that he would go looking for the car which he did and brought it back to the proper bay. Loaded our luggage and headed for the exit and came to the first barrier which did not recognise my registration plate and instructed me to take a ticket. At the next barrier, it also did not recognise the registration plate but instructed me to put the ticket in, which I did and it told me I was due £4.00 for overstaying my time [which was wrong as I was still within my departure time]. So I pressed the Intercom button and was asked what my registration number and name were and told I had parked in the wrong car park and that's what the charge was for, But in this case, they would let me off with the charge. Is this the way to treat a pensioner with inoperable spinal cancer?”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Although stated in the booking confirmation, only 2 bus stops , 2 more required. Also ANPR did not work and told £180 now due on exit when ticket inserted , (after 7 days stay ), STRESS levels increased, eventually found intercom and after several calls and talk with someone,allowed out.”
Thank you for your review. It sounds like our ANPR system didn't pick up your registration on entry and you were then charged the roll-up rate in error when you went to leave. I am glad you managed to speak to someone at the time to get it sorted.
Kind regards,
Customer Support Team
“Regular shuttle bus on both way to airport and return journey. Bus drivers friendly and helpful, even helping lift the cases as I was traveling with two young children. On exiting the car park on the way home the machine didn't recognise my registration number & on inserting the ticket the barrier didn't open as the machine stated I owed £180. This was incorrect as I had booked and paid in advance online. Pressed the help button, spoke with a member of staff who opened the barrier. I was traveling with another two families who also had paid in advance and the same issue happened to them.”
“When I entered the park the ticket I got did not have my registration on it as the instructions said it would. On leaving after my holiday the ticket registered that I owed £180 which did alarm me, however it was sorted at the exit after I explained I had already paid in advance and gave them my registration. I have to say as a senior citizen I found this quite disconcerting. The service is very good when everything runs to plan.”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards,
Customer Support Team
“I paid for 10 days parking. Got the reference number. My flights got cancelled and rearranged for + 48 hours later. On exiting the car park I was made to pay £300 for 13 days!! I had already paid for the 10 days! I want someone from this company to get back to me and give me my money back!!!!”
Thank you for your review.
I can see that our team has replied to your contact form and has processed the refund for the additional charge.
Kind regards,
Customer Support Team
“Buses were prompt and the driver on the the way to the airport was very helpful and lifted our cases onto and off of the rack. The bus on the way back was smaller and didn’t have a lot of rack space so the bottom shelves were taken up by the first people on and the driver didn’t offer any help to lift cases onto the higher shelves so we just had to stand beside our cases.”
