“Although stated in the booking confirmation, only 2 bus stops , 2 more required. Also ANPR did not work and told £180 now due on exit when ticket inserted , (after 7 days stay ), STRESS levels increased, eventually found intercom and after several calls and talk with someone,allowed out.”
Thank you for your review. It sounds like our ANPR system didn't pick up your registration on entry and you were then charged the roll-up rate in error when you went to leave. I am glad you managed to speak to someone at the time to get it sorted.
Kind regards,
Customer Support Team
“Regular shuttle bus on both way to airport and return journey. Bus drivers friendly and helpful, even helping lift the cases as I was traveling with two young children. On exiting the car park on the way home the machine didn't recognise my registration number & on inserting the ticket the barrier didn't open as the machine stated I owed £180. This was incorrect as I had booked and paid in advance online. Pressed the help button, spoke with a member of staff who opened the barrier. I was traveling with another two families who also had paid in advance and the same issue happened to them.”
“When I entered the park the ticket I got did not have my registration on it as the instructions said it would. On leaving after my holiday the ticket registered that I owed £180 which did alarm me, however it was sorted at the exit after I explained I had already paid in advance and gave them my registration. I have to say as a senior citizen I found this quite disconcerting. The service is very good when everything runs to plan.”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards,
Customer Support Team
“I paid for 10 days parking. Got the reference number. My flights got cancelled and rearranged for + 48 hours later. On exiting the car park I was made to pay £300 for 13 days!! I had already paid for the 10 days! I want someone from this company to get back to me and give me my money back!!!!”
Thank you for your review.
I can see that our team has replied to your contact form and has processed the refund for the additional charge.
Kind regards,
Customer Support Team
“Buses were prompt and the driver on the the way to the airport was very helpful and lifted our cases onto and off of the rack. The bus on the way back was smaller and didn’t have a lot of rack space so the bottom shelves were taken up by the first people on and the driver didn’t offer any help to lift cases onto the higher shelves so we just had to stand beside our cases.”
“Easy to find and good service from bus drivers.
Getting in easy however when we arrived nick after 12 days and hours still left on ticket before expiry when we approached the gate and put ticket in it requested £300 absolutely shocking if you didn't understand English I would imagine . I pressed the button amd got a man on the other side who lifted the gate.”
“The parking re is right beside the terminal building so you waste no time waiting for a bus to take you there. The place is easy to find as it is well-signposted. The procedure for dropping off your key is pretty straightforward and getting your key back when you return is even easier, but you must have the receipt they gave you for your car key so be dead certain you have it before you return to the pick-up point. It is almost the most expensive way to park your car at the airport area, but it is worth paying the price in y estimation.”
“Found Plane Parking very easy to use and would use again. Only slight issues were ANPR did no let me in and had to get standard parking ticket, but no problem exiting, just used the call button at exit gate. I would suggest better signage on return bus stop and on buses.
Great price, fantastic location.”
