“It’s the first time I have used plane parking and everything went well until we tried to leave. We followed all of the instructions but on exiting the carpark we were declined exit and asked to pay a parking fee of £560. I did manage to resolve this but it put a dampener on what was a good service”
Hi there,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Edinburgh Airport
“Easy peasy, booked on line, dropped off car, got on the bus straight to terminal, on return, hopped on the bus, drove car to barrier put in ticket and straight out. Could not have been easier!! 5☆”
“I pre booked and this was straightforward on the website.
Easy to find and plenty of spaces.
The only hiccup was when we were leaving, I inserted my ticket and was advised that I owed £170.00
The attendant dealt with this fairly quickly but I was holding up the queue at the exit and they must have thought it was my fault!”
“Obviously it was my error that I parked in the wrong place. Fortunately a very nice gentleman let us out without charge.
It wasn't clear the difference between long stay park and Plane Park.
When entering early in the morning I drove up to the barrier, which didn't open, so I pressed the button to speak to someone as advised but was presented with a ticket, thought, Oh good just take a ticket.
I had emailed Edinburgh Airport Paking and was not looking for Plane Parking to me the difference was not clear. Maybe if I had read the directions it was clear but unfortunately I skipped that bit, thinking I knew where I was going ! Please, for idiots like me make it more clear its Plane Parking and not long stay car park. Thanks I will use again and make sure I know where to go next time.”
“Super easy to use and the drivers (especially Eric) were exceptional. My wife lost her phone in the car park. Not only did Eric go look for the phone in his own time, he bloody found it and made sure we got it back after our trip. The other drivers we've encountered were all super friendly and yeah, the buses run well. Also there's always spaces - unlike the long stay.”
“No problems with the Parking actions either IN or OUT. The BUS Shelter Building could be made a bit more Draft/wind proof - a bit "Parky" in the early hours of the morning.”
“Easily found, easy entry although got 2 tickets from the machine! Excellent pick up, to and from airport with courteous drivers. Only issue was on leaving when one of tickets we tried with our reg on it didn't work but on trying the second stated we were due £100! Thankfully issue was resolved via the intercom and helpful assistant.”
“Good value for money. Clear instructions on how to access the car park. Only had to wait a few minutes for the shuttle bus both ways so very efficient service.”
“It was very easy to park and get the shuttle bus (max 10 minutes wait)
When we returned we put the ticket in the machine and the barriers came straight up.
The shuttle bus driver was very helpful with information and drop-off when we returned.”
“Couldn’t be smoother. Bus driver made sure we got his bus on the way in and driver was waiting at the bus stop on the way back. Both drivers were great!
My only suggestion to make it even better would be to add a couple more bus shelters further back -can be quite a walk in the rain with big cases.”
“Plane Parking would've had a 5* award, if only there was clear signing to indicate location of shuttle pick up, or instruction on booking detail (unless we overlooked it), on return from our holiday. This resulted in a trek to various points in this vast airport to find it. The airport staff that we encountered, on enquiry "did not have a clue"! We were exhausted after hours of travelling and did not appreciate this inconvenience. Finally, a very kind airport operative accompanied us on our trek and we eventually found the shuttle shelter for pick up to our parking space. The shuttle bus driver was very friendly and helpful and much appreciated. It was not clear that we needed our entry ticket to exit. Fortunately, we kept ours. Reasonable value parking. Perhaps just a little more information to customers re above points. Would use Plane parking again!”
“Should have been a simple process. Booked and paid in advance, to experience an issue upon exit from the car park, resulting a 15 minute wait with no customer update as to what was happening.”
Thank you for your review. It does sound like our ANPR system hasn't registered you on entry which has resulted in you being charged the non-booked rate on exit by mistake. I'm sorry that you had a wait before being able to speak to a member of the car parking team however I am glad you did manage to get it sorted at the time.
Kind regards,
Customer Support Team
