“Booking, description of process, FAQs and directions all excellent and answered any concerns.
I arrived early, and was delayed in the airport a bit on return, so I was grateful for the 2h grace periods. Thank you. Shuttle bus was fast & frequent. Excellent all round, will use again.
It seemed to be connected, as I was offered & booked Fast Track when I booked the parking, so will mention here; I did not realise that FastTrack only applied to my outward journey, so was a little dismayed on arrival to Malpensa, but in the end, it was not a problem. Unlike at Edinburgh as this,was the day Microsoft failure affected everything so the Security queues were horrendous. But the point is I did not know it was for outward journey only. Not sure what I should have done to secure FastTrack for return as well.”
“Easy to find & got parked no problem. Bus came within a few mins of parking. It wasn't a "luggage" bus so only space for 1 or 2 suitcases in total. Signs up to say don't have luggage in gangway so where are we meant to put suitcases??
Return bus again, was waiting and again barely space for luggage! On leaving at the barrier, put card in and said we were due £275!! We only paid £50 for 11 nights in total. Spoke to guy through buzzer who sorted it out & released barrier but I do wonder how many people pay it without query. We were within the 2 hour late period they allow without charging as our flight was delayed (as were most the past few days). The service was quick but not having room for suitcases on an airport transfer is a no-no for me and therefore not likely to book again.”
Thank you for your review. We were aware that the road loading to Plane Parking was in need of resurfacing so a project has commenced works to resurface the road and we expect these works to be complete in the coming weeks.
Kind regards,
Customer Support Team
“When I booked a space back in April for the period 9th/19th July I was charged £49.49. Because of flight cancellations etc my return was delayed by a day and whjile I ful;ly expected to pay extra for that time, I was astonished to find that I had to pay another £45 to get out of your car park at Edinburgh. "Rip-off" is probably the best description. Despite having used Plane Parking in the past it goes without saying that I will in future vote wirh my feet/wheels and find other parking companies.”
Thank you for your review. As was advised on our social media platforms and website we waived overstay fees for those customers affected by flight cancellations caused by the global IT issues. If you can please fill in our contact form we will be able to look into this for you. https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Plane parking was the best price for my trip from Edinburgh airport. Easy access to parking, bus to airport quick and friendly driver. Same in way back.”
