“Have used Plane Parking before. It is really easy to book and the transfer buses to and from the airport are regular. The parking has good size bays and the car park is mostly flat. We needed to change the car registration number on our booking so got in touch with Plane Parking who were very helpful and assured us it would be easily done on the day and it was.”
“This was the 2nd time that on exit the barrier didn't recognise my number and was charging £290+ for my stay. It was sorted out when I pressed for help. The time before it was a dark rainy night and I was not the only car to have problems. I think it was last Nov/Dec. This seems an ongoing problem and I hope by the next time I park at the end of June the barrier recognition system will be sorted out. If not I will be looking to use another car park. I really do not need the stress after a long journey.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Good service, plenty room and a reasonable price for parking at an airport. Bus service was quick. Although it seemed a bit away, it did not feel that.”
“Plane Parking was easy to find, nice and close to the terminal and the transfer buses were very regular. This is the second time we have used PP and would do again. Very good prices if you book in advance”
“So easy to check in and leave my car so close to the terminal.
Made my trip so more enjoyable being able to relax and enjoy as soon as i handed my key in. Knew my car was in safe hands. Professional polite staff.”
“I pre-bought a place: Order ID JI4Q3PY6C (cost £12:99). When I arrived at the gate the barrier would not lift until I removed a ticket. When I left the park, I inserted the ticked and was forced to pay an extra £17:99: 267505.
Why did I have to pay twice? Will I receive a refund?”
“Location is great, however no mention of the need to walk to the terminal ahead of our stay. (No coach options, according to signage on bus stops.)
I would be keen to speak to someone- puddles blocking pathways, litter strewn about, bins overflowing and ticket machine asking for £190 to exit despite booking in advance!”
